Providers charging above price cap

dbonstow

Where are the regional price cap Ofgem prices. The unit and standing charge on my bill are higher than the price cap. I have challenged but not getting very far.

QrizB

dbonstow said:

Where are the regional price cap Ofgem prices.

See the link in my signature.

dbonstow said:

The unit and standing charge on my bill are higher than the price cap. I have challenged but not getting very far.

Note that the headline cap (and the regional rates I've calculated) are for DD payments. Suppliers are allowed to charge more for cash/cheque or prepayment accounts.

The EDF pdf linked to from my post gives details.

Merlin139

dbonstow said:

Where are the regional price cap Ofgem prices. The unit and standing charge on my bill are higher than the price cap. I have challenged but not getting very far.

Are you on a variable rate that your supplier says is fixed to the price cap or is it an actual fixed rate tariff to a set date?

Who is your supplier and what rate is it?

dbonstow

I have ended contract so now on standard rate.

dbonstow

Supplier is Scottish Hydro / SSE

molerat

What unit rates and daily charges are on your bill ?

Ultrasonic

@dbonstow Have you now checked the tariff info. via @QrizB's footer and concluded you aren't actually paying more than the cap? I'm at least 99% sure that you aren't...

dbonstow

I think they are charging me extra because of not being on DD, I have been asking to be on a DD for 6 months since changing banks.  They would not let me have a new DD without setting up a new contract, which of course I do not want to do.  So charged extra because their business model won't let me have a DD even when I want one. So then not paying they want to keep saying court action so a pay a little off to stop them each time.  It's costing them lots more in admin not putting me on a DD!!!!

MattMattMattUK

dbonstow said:

I think they are charging me extra because of not being on DD, I have been asking to be on a DD for 6 months since changing banks.  They would not let me have a new DD without setting up a new contract, which of course I do not want to do.  So charged extra because their business model won't let me have a DD even when I want one. So then not paying they want to keep saying court action so a pay a little off to stop them each time.  It's costing them lots more in admin not putting me on a DD!!!!

Your problem is you are not paying on time and you are in arrears, pay them on time in full for 6+ months and they might consider it. Keep not paying them on time and they will put you on a pre-payment meter and take you to court to recover the money you already owe them. 

pochase

dbonstow said:

I think they are charging me extra because of not being on DD, I have been asking to be on a DD for 6 months since changing banks.  They would not let me have a new DD without setting up a new contract, which of course I do not want to do.  So charged extra because their business model won't let me have a DD even when I want one. So then not paying they want to keep saying court action so a pay a little off to stop them each time.  It's costing them lots more in admin not putting me on a DD!!!!

You are already on the basic plan, the SVT, so there is nothing that  new contract would make more expensive for you. What is the "new" contract they want you to do and why do you not want to do it?

Do you maybe mean with new contract a new amount for the direct debit to be set up? If you are in arears like you describe of course the DD will be higher.

Phlik

dbonstow said:

It's costing them lots more in admin not putting me on a DD!!!!

...and inturn it's costing you more.....