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Credit not transferred over
Good day, I purchased my brand new house and got a very good quote with avro from June 2020 and was quoted a price for 2 adults and 2 children estimating £67 a month usage . January 2021 the house hold changed and it was just me living there and I'm away a lot with work. So by June 2021 I was £400 in credit. when I asked…
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Sudden high elec usage then back to normal
Hi, I've just been working out our average weekly gas and electricity usage. From may- Nov 2021 we averaged 10kwh per day. But nov- Jan jumped to 22kwh per day. Then Jan- March back to 12kwh per day. Nothing has changed- my husband hasn't charged his car any differently, appliance usage the same. Just rather puzzled and…
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Help! Moving and can't getb through to supplier
Hi all, I need some advice please. I am about to move in to an property with a smart electric meter and a card prepayment gas meter. The current supplier is OVO. I can't get through on the phone and their website moving in process just diverts to Boost, who just display a page saying sorry, we can't give you a quote. There…
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Tracking Energy Use on EDF Energy Hub
Since receiving notice of the price hikes a fortnight ago, I went on a mission to pre-emptively reduce our electricity consumption (no gas supply). Here's what I did: • I got rid of a larder fridge and to leave us with the very small integrated one that came with the flat • reduced the daily water heating time by 1.5 hours…
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Wrong gas meter!
Hi, long story short the gas meter which was marked up with my apartments number isn't actually mine! I found this out on a recent gas safety check taken out by my landlord, I've contacted my energy company and I'm still waiting for a response, am I liable for any discrepancies from the old to the correct meter ?
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Direct debits
I have contacted my energy supplier due to the enormous increase in my direct debit from 85 to 246. I have told them I will pay 150 but they have said I can only have 10% off and can only accept 217, I have also told them I would pay off any shortfalls. Are they allowed to say what Imust pay per month they said if I dont…
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Time to ditch the standing charge?
The standing charge is inherently unfair since each household pays the same no matter how much electricity is used. In my case the SC increased by 80% whereas the unit price increased by 38% so my SC is now over a third of my bill! I believe it is time to abolish the SC and move the cost into the unit price. That way those…
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Gas Reading... Does this look right to you?
I'm a little lost with what this means to be honest but it doesn't look right to me at all - does it you? How can that be the right consumption going off the previous readings?
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Fixed rates
I'm on a fixed rate deal for both gas and electric. Fixed for 24 months, ending September 2023. I've noticed that in the last couple of days my tariff has increased on both. The price per unit on both gas and electric and also the daily standing charge has gone up considerably. I have phoned my supplier and queried this. I…
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Being charged way over deal
I'm super confused I thought that locking into a cheap deal would keep me from getting into debt and I believe that this was wrong British Gas of told me that my direct debit is different to my and my usage is super high yet we don't have any top of the range equipment we don't have Alexa as we don't have PlayStations we…
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Backdated Avro Energy Bill
Hello! I am new to the forum but a recent experience has prompted me to join up and ask some advice, and hopefully stick around and offer any tips I can for others :) We recently received a letter from a debt collection agency, with a historic bill of approx £350 for a 5 day period between 1st Feb - 5th Feb 2019 (!!)…
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Switch blocked by the company I was switching from.
I can't find a delete or edit button so created another post. Ignore the other one. I switched just before Avro went bust. They allowed me to switch the gas (no surprise there) but refused to switch my electric. I tried to appeal and got a support ticket that said they would reply to within 5-10 days, but they went bust a…
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Meter Problem In Rented Home?
My daughter with her family live in a rented house, been there around 10 years. It was only after they were settled in for a few months they found out that the home attached to theirs was actually divided section of one large house. The landlords son used to live there, it's like a one bed home, had its own front rear door…
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EON EnergyPlus Standing Charge.
We have just come off a fixed rate tariff with E.ON Energy and been transfered onto their E.ON EnergyPlan. On checking the unit prices and standing charges I noticed that the standing charge for the electricity is increasing to 49.646p per day. I thought the energy companies were not allowed to charge more than the Price…
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Switch blocked by company I was switching to
I switched just before Avro went bust. They allowed me to switch the gas (no surprise there) but refused to switch my electric. I tried to appeal and got a support ticket that said they would reply to within 5-10 days, but they went bust a few days later before replying. I have the gas switched to Sainsbury's on a 2 years…
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Standing Charges
I am on an SSE fixed tariff v5 February 2023. From I April they have increased my standing charges as follows - Gas from £24.33 to £40.250p. daily and electricity from £23.13 to £40.250p. daily. Can they do this under a fixed tariff and fas anyone else had a similar problem ?
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Moved from Pure Planet to Shell Energy and now Missing a Direct Debit Payment
When my joint supply moved from Pure Planet to Shell Energy, my Jan 22 direct debit of £160 was not shown and therefore not taken into account on my new statements from Shell Energy. Dec 21 and Feb 22 Direct Debits are shown. I have contacted them at least five times now to get this sorted and on the last call (two weeks…
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No Smart Meter Monitor
When we moved into our property last year the previous owners didn't leave us a monitor. My energy company say I need to buy one off Amazon. Any recommendations please? Its a smets 2 and they've credited me with £15
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big 6 supplier refers customer to debt collectors two days after bill issue
I was an SSE Energy customer for a brief period last autumn after
moving to a property and before switching away. SSE sent me the final bill last
month but I was left aghast by a second letter arriving two days later after
the bill: a notice on my account being passed to debt collection (!). For clarity, the two days…
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How to get a new in home display for smart meter?
Hi everyone, does anyone know of anyway I could get a new in home display for our smart meter? We're with EON and ours was broken by some builders we had in but when I contacted Eon to ask if I could buy a replacement they said as our smart meter is a first generation they no longer have any replacement in home displays…
