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Energy

Archives for June 2021

Eon prepayment meter
Hello, Does anyone know anything about being in credit with prepayment meters? We put £120 a month in. I've had a look on our account & we have over £340 credit on the account. I've asked Eon if this is anything we can claim back & they've said no. Anyone have any idea why? Many thansk.
TIP : how to view the electric night rate on your smart meter
apologies if this is old news, or you already know this. but i thought i'd share a tip as was unsure how to view the night rate on the smart meter. looking on the internet was unable to find the answer, and many other people were asking the same question, or complaining about this "bug". so contacted the energy company who…
Eon Next Login Problem
I can't log in to my Eon Next online account this morning Saturday 26th June 9.30 am. Is it just me or have they got problems ??
Octopus fixed tariffs
My fixed tariffs is coming to an end soon. Shall I fix for another 24 months at an extra of £36 a yr? Energy prices are most likely to increase, not sure what to do! Thanks
Paying more now to fix electricity costs, good idea or not?
We are on a flexible tariff with Octopus, our electricity consumption is huge, and always has been. We don't have gas, just electricity and oil central heating. I have looked at switching but to get a fixed deal we would have to pay more now, it works out as another £60 a year (so from £1155 to £1217 p.a.). Martin says…
Who gets FIT payments after my demise?
Slightly complicated situation, I'm thinking about this after Mr. M and I completed the LPA forms today. I own the house we live in, mortgage free, with PV panels paying me an income (we have only been married for 8 years, both bereaved after long marriages). My will, drawn up by a solicitor, leaves my house to my two…
SSE
Long story short we a livid with SSE, since January 2021 we have had nothing but problems with SSE, trying to tell me our meter reading and we owe them no monies its paid up, we gave a meter reading to the operator who was none English speaking person she misheard the digits we gave her, the operator didn't understand what…
Switch or wait?
I recently took to the price comparison sites and was a little surprised to see how much energy costs have gone up - although it makes sense given we're in a pandemic. My current tariff with British Gas ends in 36 days. According to Which?, the current cheapest tariff from a company that offers Warm Home Discount is 'Avro'…
BG Evolve / British Gas Evolve Switch Problems
Going by the number of complaints on Social Media and Trustpilot RE this company I am surprised I can't find a thread on here, so apologies if there is one - perhaps someone can direct me to it? I am presently switching from Octopus to BG Evolve. I received an email from BGE 9th May saying my switch was completed, however,…
Warm Home Discount
For anyone wanting to change to Igloo as their new supplier, be warned, they pay the Warm Home Discount but only to those in the Core group, NOT the Broader group. If you're taking the payment into account when comparing fuel prices, that can make a difference to whether you swap to Igloo or not.
AVRO ENERY REFUND BATTLE
I moved from AVRO Energy my switch completed on 21 May 21 and am struggling to get my outstanding credit balance of £163. refunded. I have emailed and not even received an acknowledgement or response to my email request, absolutely no response from Avro Energy. I have sent 9 emails DISGRACEFUL! I do not recommend them not…
My.Rise Hive, Phishing?
I have received text from My Rise claiming important info re Hive. Then I received an email. This isn't an obvious hivehome URL or email address, do I just delete it as phishing?
Green energy - 33% increase in a year??
We've been with Pure Planet for a year, and have been alerted of the end of our deal in July, so we are looking to switch. However - every single deal on a green tariff looks to be about 33% more expensive than last year's bills for us. Can this be correct? It seems like a huge increase.
Is it possible to pay no standing charge?
At the moment I have a house in which I only use electricity and the gas is capped off. I was wondering is it possible to have a supplier for gas that has no standing charge? So I would effectively pay nothing in the interim before I have gas installed?
Dad wants to pay energy bills every quarter
Hi all, My dad was with engie energy until they moved their customers to octopuss energy in 2019. He is very old fashioned, hes had a laptop for 3 or 4 years but only uses it a few times a month and refuses to pay by direct debit if he can help it as hes heard ONE scare story of someone who had more money taken out of…
Fixed or Variable rate energy?
I've read in the weekly email about how energy rates are going up a lot in October, and having just moved into a new property I'm wondering if I should sign up for a fixed rate, because I'm assuming the variable will go up a lot in October? I'd have thought the MSE page on this would say this but it doesn't - am I missing…
GNE final bill
Make sure that you check this document carefully! On my bill, my GNE segment was split into two and calculation carried out for each part. My tariff was a FIXED tariff. Have a look at the standing charge if you have more than one calculation for GNE. I have two different standing charges for both gas and electricity. To…
Requirements for account statements by energy companies
I have just been informed by Bulb that energy companies are no longer required to provide yearly statements of accounts. Is this true? I've been with them for 1 year and wanted to check up on my account. I'm on a prepayment meter and although I have some receipts, I haven't got them all. The person I spoke to at Bulb was…
Avro Energy Gas meter problem
I'm currently with Avro on the Simple & mFix 12m which ends 20th July. Until this week everything has been uneventful which is just how I like it. Two days ago I went outside as usual to read my gas meter to submit a reading and found that the meter was no longer displaying gas usage. I pressed both A & B buttons but…
Green Network Energy - final bill
Just received my final bill from GNE ( now EDF) In it I noticed the standing charge had increased by nearly 100% for both Gas and Electricity. Called the service desk to be told the rates increased as they were in administration!!! - I have contract with GNE but was never told of an increase in the standing charge and the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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