Eon prepayment meter

Vapegirlclouds

Hello,
Does anyone know anything about being in credit with prepayment  meters?
We put £120 a month in. I've had a look on our account & we have over £340  credit on the account.
I've asked Eon if this is anything we can claim back & they've said no.
Anyone have any idea why?
Many thansk.

Gerry1

Unfortunately this board is about LPG, Heating Oil, Solid & Other Fuels and is a bit of a backwater.

Try posting in Energy and you'll get more replies.

Robin9

Vapegirlclouds said:

Hello,
Does anyone know anything about being in credit with prepayment  meters?
We put £120 a month in. I've had a look on our account & we have over £340  credit on the account.
I've asked Eon if this is anything we can claim back & they've said no.
Anyone have any idea why?
Many thansk.

To run this credit down simply stop putting £120 in for a while.

E.ON_Company_Representative:_Helena

Vapegirlclouds said:

Hello,
Does anyone know anything about being in credit with prepayment  meters?
We put £120 a month in. I've had a look on our account & we have over £340  credit on the account.
I've asked Eon if this is anything we can claim back & they've said no.
Anyone have any idea why?
Many thansk.

Hi Vapegirlclouds 

The credit that you're seeing on your online account is due to the payments you've made since your last statement

Each time you make a payment at a PayPoint or Payzone on your key or card, this increases the credit balance on your account.

Once you're billed for the energy that you've used, the balance on your account should reflect what's on your meter at the time we send your statement, which you’ll receive once or twice annually.

The credit you can see, is for unbilled charges and that's the reason we won't offer a refund.

I hope that helps a little

Helena