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Avro energy help please
Hello, Martin Lewis says fuel prices will rocket after October due to the increase in the price cap.I currently pay £140 per month and my tariff is fixed until Jan 22 . A comparison on MSE today says if I swapped today the cheapest fixed deal would be £181 per month an increase of £487 per year.The cheapest variable tariff…
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Green Network to EDF
As a former GNE customer supposed to be moved to EDF I need to ask the question, is anyone else having problems with EDF transferring them? I am still awaiting a welcome pack, have had several discussions by phone, text and whats app with no result? Have logged a complaint but need some answers sooner.
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Energy Suppliers
Why does OFGEN when appointing Suppliers of Last Resort always appoint be big Energy Companies with abysmal Customer Service records? So far I have suffered to lousey Customer Service from Scottish Power, EDF and E.ON.
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£2,000 Gas Bill (£10 Per Day) Please Help Us!
Hello,This is my first post and thanks to anyone in advance for the advise! Me and my girlfriend rent a two-bedroom house in Liverpool. We pay our energy bill on time every month (usually around £140 pm) and have done since we moved in (September 2019). We had a smart meter installed by Ecotricity and suddenly the bills…
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EON Massive bill?
I swapped over from BG who I was paying variable direct debit with monthly in March this year using the mse cheap energy club. Which recommended eon this is a fixed rate billed every 3 months. Today I got my 1st bill and it says I have used 4510kw of electric since 18th of march I have no idea how as my average kw usage…
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Moving Meter
We rent a flat through an agency that is privately owned, it is above a shop. Our energy meters are in the basement of the shop which as you can imagine is a complete faff trying to get readings, through a hatch down a ladder, shop closed during lock down. We are having problems trying to get them moved to a suitable place…
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British Gas trick
I was recently persuaded to cancel a switch away from British Gas by one of their representatives phoning me and offering me a slightly cheaper monthly direct debit payment. What they didn't tell me was that in order to give me this low monthly payment they used over two hundred pounds of credit which had built up on my…
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Incorrect gas meter calculations
I have just been informed by my current provider, SO Energy that my gas meter is registered centrally as recording useage as m3 when actually it is recording cu ft. The result is I've been overcharged by about £500 since October. Whilst it is great they spotted it I am now thinking perhaps I've been overpaying with…
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Time of Use Tariffs (Half-hourly readings required)
I’m already on a Time of Use tariff - Bulb’s Smart Tariff. After a few hiccups it seems to be working well and saving at pre-21 June increase prices around £5 a month with little or no effort. Given the Smart Tariff hasn’t got up my savings should increase. I don’t have an EV and am retired. I can download my HHly data,…
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Relocating gas stop tap/and maybe meter
We bought a house in April. We then found out the gas meter doesn’t turn on and called up BG, they sent an engineer a month later. The engineer couldn’t turn the gas off to change the meter and called the gas network engineer. They promptly turned up, explained the stop tap is inaccessible without using pliers and fiddling…
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Automatic compensation rules - are they clear?
I am having some difficulty getting the second of the two potential £30 compensations from an ex-supplier. I note that Ofgem says in its consumer-facing information: Suppliers have 10 working days from a breach to pay you [the automatic compensation]. They could owe a further £30 if they don’t meet this timeline. Why do…
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Rattling radiator
I had a radiator fitted and when heavy traffic passes it rattles. The engineer said that he can't fit anything to the brackets to stop it. He isn't helpful. Does anyone have any ideas please?
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Dual fuel switch - new build
Hi all, We recently moved into a new build, the house-builder had used British Gas for electricity & gas, who I had a letter from the other day. After calling to setup an account, I was asked about choices of tariffs. Alarm bells started going off in my head, so I've opted for the SVR tariff that I'm sure is expensive, but…
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British Gas Incompetence
I have been having issues with BG for the past 5-6 years, it started when i moved into a new build 2 bedroom house and BG was the only supplier for the property, i signed up and gave readings and bank info for DD, they took payments for the first 3 months then billed me for an additional £1200 for no reason, this took 3…
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E-ON destroyed Credit Rating
E-ON supplied me for dual fuel until 16/03/19 when I switched supplier. Final bill seemed very high as I'd paid direct debit each month and had not spent as much time in the property. I requested E-ON arrange to test my meters for accuracy as I did not think the bill could be correct but they would not entertain this as…
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Gas and electricity sub meters in private property
Hello! I am living in 1 bedroom flat in the house which used to was a one property. This property is split on two parts(my flat and 5 bedroom flat above me). There is one main meter for gas and electricity and sub meters, which are showing usage only for my flat. When I have moved in here I wasn't informed about it and my…
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Free boiler schemes
Hi, we have an ancient and decrepit boiler. I'm on Pip and DH is a pensioner. We think we might qualify for help replacing our boiler. From what I've seen it says asks your energy company but we are with a small one - So energy. Google brings up loads of sites where you can apply but we're struggling to work out which are…
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Best way to find out electric and gas tarriffs
What's the best way to find out electric and gas tariffs please?? Mines coming to an end with shell on 30th june, it's gone from 52 to 77!!
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Heating control energy meter
My daughter has been with (SSE) since 1997 and she can’t
move to another provider because she has two meters. One meter is called
(standard energy) and the other one is called (heating control energy). Even
worse, SSE told her the only tariff they can offer her is one that includes
broadband and she can’t take that because…
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Smart meter accuracy
Just got a quote for energy switch based on last 12 months usage, and nearly feel of my seat, and now just received a final bill from my current supplier with is shocking. We moved into this house in 2016 in the first 12 months usage was: GAS: 11,300KWH Elect: 5950KWH. our usage for past 12 months: GAS: 32,850 KWH Elec:…
