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Scottish power - will not sort this problem out - 12 months ongoing now.
Hi all, I was at the end of my tether a year ago with Scottish Power, and this has pretty much destroyed me now so looking for advice what to do next as after 12 months of calls, emails and broken promises / apologies. I'm a bit ashamed to admit but I think about it all the time and upsets me fairly regularly as I can't…
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E.D.F. offer for green network energy customers
Been offered Simply online July 23 by E.D.F.not sure if this is a good offer or can I do better. Not shown in list on cheap energy club yet PUZZLED
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PFP Energy bringing in debt collectors for seasonal variation.... anyone else?
I've been with PFP Energy around 8 months now and have found them great - no hassle signing up, good information during transfer, easy to use website, friendly contact with their customer services on the very few occasions I've needed it etc. However, recently it seems they've passed on my personal information on to a…
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Why the huge increase in electric cost?
I guess other people have asked this but I can't find a post relating to it. Why have energy costs risen so much this year? Our electric has gone up from 12p a unit to 16p which is extortionate!!! I've checked the other suppliers on here and no-one else can match what we're paying with Avro but increasing by a…
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Avro Energy - How long for new smart gas meter to show in online account?
On the 3rd June I had new smart meters installed by Lowri Beck, my supplier is Avro Energy. By the end of the next day, my online account correctly showed the new electricity meter serial number, but 2.5 weeks later, the gas meter details have still not been updated, and the old readings are still present. The gas meter…
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Confused: AWHP, NTHs, Biogas Heating?!!
Hi again, So we have an old damp detached 2 bed house that we're renovating. I'd like to use renewable energy to heat the water and space. Would somebody be able to run through the pros and cons of the following options: 1. Air to water heat pumps We're going to need a lot of heat in the winter - is this adequate - I've…
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Does anyone have an electric boiler?
Hi - I'm finding it hard to get concrete answers on what's the best choice for our 2up, 2down renovation - hot water and heating. I'd like to use clean energy from renewables, but not sure how great electric boilers are - conflicting opinions - does anyone have one? I know that electricity's x3 the price of gas, but…
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EDF standing charge only
Hi, Hoping someone can help. We are moving house in a few weeks, but will still own our current property while we try to sell it. We are currently with EDF and I am trying to reduce to standing charge only from out move date (plus the very minimal electricity use for lights during viewings), but they are acting like this…
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Utility Warehouse gas and electricity.
Hi l have been asked by a friend to try and find some reviews about this company as they are thinking of changing supplier. I have had a little look and reviews seemed to be a little mixed. I thought l would asked on here as l sometimes feel that reviews can't always be trusted on websites. Are they cheaper than other…
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Octopus Android app
Does the Octopus android app REPLICATE the smart meter display or does it just display THE TOTAL power used?
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Problems with Ecotricity
Long winded explanation - Basically we joined in December 2019 everything was OK. Then in may 2020 there was a power cut and a few surges which knocked the meter off and we still had electricity but no display and couldn't top the meter up. This issue was reported on the same day it happened and it was very difficult to…
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Hive Free Echo Dot
Is anyone waiting for Hive to provide the free echo dot that was part of a deal for taking the Hive thermostat? I’ve been waiting months and keep getting fobbed off. It’s claimed via an Amazon code but the code they sent me had expired and now they continually say they are waiting for new codes to arrive. Seems strange to…
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Business Electricity or Gas £40 sur charge
We are being told that we will need to pay £40 sur charge for our business electricity? I’m unable to find any info about this on the web. Anyone particularly in Wales that have heard of anything relating to £40 each month on top of your bill?
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Octopus energy fixed tariffs
My fixed tariffs are coming to an end. Not sure whether to fix for another 24 months. It will work out approx £3 more. Shall I fix or not undecided? Your thoughts pl. Thanks
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Octopus energy fixed tariffs
My fixed tariffs are coming to an end. Not sure whether to fix for another 24 months. It will work out approx £3 more. Shall I fix or not undecided? Your thoughts pl. Thanks
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Ideas please
I bought my first house in august and had no end of problems with SSE and pay as you go meter . Finally new meters were installed and I moved supplier to British Gas . I dont have a smart display as my house isn’t compatible so have to give readings . They asked did a gas one so I have them it and thought a bill would be…
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Avro Energy customer service spiralling downhill
What on earth is happening at Avro Energy? I just cannot get in touch with them. My fixed contract expires early next month, but when I log in to my account, there is no mention of an extension quote. If I go to their website without logging-in, there is an option to obtain a quote. Entering my address identifies me as an…
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British Gas non payment of FITS payments
Despite various attempts to contact British Gas and 2 submissions of my FIT readings I have not received a penny from them since September 2020. I wonder if they are so lax when it comes to cutting peoples energy supply if they are late with payment. Is there some kind of ombudsman I can contact to get the idiots moving? I…
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EDF say we use 12,000kwh/year, wildy over average?
Please could anyone advise what I need to do in this situation? Our online fixed tariff luckily comes to an end this month so we could move but I am worried something is so very wrong. Family of 5, 4 bed semi-detached house using both gas & electric on an EDF smart meter. We turned off the in-house display as it was so…
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Faulty smart electricity meter
I've recently had a new smart meter fitted. The house is empty for up to two weeks each month and during this time, the electricity is turned off at the main switch on the consumer unit. I've noticed that when I come back, the meter reading has increased (about 4kWh each week). Looking on my IHD, I can see that daily usage…
