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Energy

Archives for May 2021

choosing the best tariff for an electric vehicle
Thanks to Martin I switched my energy to GreenEnergy last year for a very good rate. They have now gone bust and EDF has taken over my account. As of now, EDF are maintaining my GreenEnergy tariff, so when I use Martin's handy checker, it tells me that I am already on the best possible tariff. I am taking delivery of a…
Octopus Energy Fixed term finishing early
Hi I had posted in the Octopus Energy review thread but there are a lot of posts in their so my comments may get lost in there Basically I received an email this morning stating "We thought you should know that on 1st June 2021, you'll reach the end of your fixed term, and automatically moved to Flexible Octopus: our…
Sub station rent
I have a field with quite a large electric sub station in it .. 45 years ago my dad was supply to get a yearly rent but never followed it up . How do I go about it without involving expensive land agents?
SSE nightmare
Hello, I wondered if anyone can advise on what we can do or where we can go to complain: We moved into a new house in December and joined SSE. Gave them a reading when we moved in and then about 8 weeks later we get a bill for over £1000. We would usually use around £100 - £130 a month in gas. Anyway after lots of reading…
Igloo Energy Put Me On a None Disclosed Tariff.
After Using MSE Energy Comparison I chose to start a Switching process to Igloo for my dual fuel needs: Within 24 hours of me starting the switching, Igloo contacted me via Email to let me know the tariff I was quoted through MSE Comparison was slightly different than I will be actually be charged. The tariff will be at a…
Smart Meter Readings
As part of my switch to a different energy company, I have to have a smart meter fitted. I have the option of half hourly readings, daily readings or monthly readings. Could anyone please advise if there is a "better" one to go for or is there no difference?
Mains Gas Heating Water
Hi I have just moved into a flat with mains gas for heating and hot water. There is instant hot water when gas is turned on. My question is does it only cost me when I actually turn the hot tap on? In other words can I keep the gas turned on for hot water all the time and I only get charged when I turn on the hot tap on or…
Energy debt - anti-competition rules - persistent debt
Hello, I am hoping someone has some thoughts on this. We appear now to be c £1600 in debt with our energy provider - Pure Planet. This is rather curious as we have been paying our bills in full every month. We have never asked to pay less than what we owe and are perfectly capable of paying that each month. However, the…
Never had a gas/elec/water supplier
Hi I am currently in a relationship breakdown. My partner paid all the utility bills gas, elec and water. They were all in her name with Scottish Power. We have sold our house (STC) and i have had an offer for a flat which has been accepted. My question is, where do i start with the utilities? Who do i get in touch with?…
Symbio Energy threatening me with court action
Energy Bill dispute with Symbio Energy. Now with Ombudsman through Resolver. Meanwhile Symbio have made money claim against me through HMCTS. If I respond and pay the amount I think I owe, am I liable for claim fee and interest as well? All I want is a correct bill from Symbio £40 instead £253. I want to pay. Thanks for…
Shell Energy - closing your about without your authorisation
Hi - I am in a rather odd situation with Shell energy. I moved over to a favourable tariff with them last August. I've had all the confirmation emails for setting up a DD and an online account with them to view my account online. I'm on smart meters and was told that the move over from OVO Energy to Shell Energy would be…
Orbit Energy failed to switch gas
I had my gas and electricity with two different companies. Last month I requested the switch to Orbit Energy for both of them. I did receive the usual emails telling me everything has been OK, I sent the opening readings to Orbit (and submitted them as readings to my old suppliers), etc. Orbit has been charging me the…
Any ex-Tonik users still struggling with Scottish Power?
I had my electricity supplied by Tonik last year. In October they went into administration- I had no notice of this, no correspondence from Tonik, just an email from the Ombudsman saying they were transferring all accounts over to a provider of their choosing. As I had around £150 credit in my account (built up ready for…
Worth paying £150 to have two rate meter installed?
We've just moved into a flat with storage heaters but a one rate meter. Obviously this is wrong. Storage heaters charge overnight on a cheaper second rate, that's the whole point of them. EON estimated usage at £2000 per year, which sounds OTT for a small one bedroom flat, and that could be explained by the one rate meter…
Good old Scottish Power!
Switching from Scottish Power I see from my account with them the switch date is December 31st 2017! How incompetent can they get?
Gas meter registered incorrectly
So I've recently moved into a flat and can't open a gas account with anyone. The gas meter is seperate from any others and is by my door but does not show on the national database, the MRPN has been registered to one incorrect address not even in the same building and the serial number is registered to another address that…
Another Example of Spurious Eon Final Bill
Checked my final bill and it is not correct. Eon claim they have been received a reading that does not match reality (around 1000 out) from Green. The reading is obviously inconsistent with the last reading in Eon's records from a month previous. I asked them to stop the incorrrect bill, but they said as it had been…
No Standing Charge electricity tariffs in 2021
I am a very low electricity user, so even at a higher unit rate, I would save if I am on a Zero or No Standing Charge tariff. I was previously with EBICO / Robin Hood, but they closed and I was transfered to British Gas, until July 2021. I am now trying to find another supplier who offers a No Standing Charge Tariff, but…
Mystery Energy Drain
So I was looking through our electricity energy usage as reported by our smart meter every 30 mins and for some reason we seem to have high energy usage between midnight and 2am - this is exactly the same every day. I'm totally stumped at why this should be. The energy supplier reckons the readings look accurate but we're…
Eon to eon next no quarterly bills any company still do quarterly?
We have been unknowingly switched to eon next no choice and receive a monthly request for meter reading and pay bills monthly. we are pensioners and have always paid our bills ahead of time. We do not want direct debit as we’ve had problems before and eon messed up this Xmas with dd. Is there any company who do quarterly?…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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