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New Smart Meter: Crazy Gas Readings
We had a new smart meter installed at the property on Friday lunchtime and since then our electric readings have been normal but our gas readings make no sense. It's a 4 bed detached house with only 3 of us living here, working from home granted, and the total gas reading for a roughly 72 hour period is £10.50 for…
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Energy Cost Trends for 2021?
What are crystal balls saying on this? I ask because my fixed dual fuel contract expires at the end of April, and I find the supplier's current fix, irrelevant who, if in force then, would cost 27% more than what I have, but their variable tracker 7% less for a like consumption of gas and electricity. Should I change to…
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Replacing night storage with Air Source / Ground Source / Other - Brain frazzled!
Hi everyone, Hoping here for a bit of guidance. We're just about to move into a new average size 3 bed home. It's a 1850s stone cottage with a 1960s extension making up about 40% of the property. Currently it's heated with old night storage heaters and they use an immersion tank for hot water. As you can imagine the…
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Advice needed on extremely high EDF gas bill
I'm after some advice regarding an EDF utility bill. Bit of background. I've had issues with EDF since joining them a couple of years ago. After submitting numerous readings and contacting them a number of times I didn't receive a bill for over 500 days. Some of this was subsequently written off in August 2020. I spoke to…
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Shell energy customer service
Hi I wondered if anyone had had the same experience as myself with Shell Energy. I switched both mine and my elderly parents energy to Shell in October. There were problems with one of the accounts so I tried to contact Shell. They are extremely difficult to contact, emails take a week to reply and the live chat has a long…
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Not sure if I'm outside the 12 month limit to be asked for payment
Hello, I've been waiting ages for a previous supplier to generate a final bill and have been with 2 new ones since, and wondered if I'm outside the 12 month limit in having to pay it. The final bill came through my letterbox on 8th January 2021 but is dated 30th December 2020, and I think I left them on 1st January 2020…
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Zog Energy
I switched to Zog from YE a couple of months ago. The switch went OK but the Zog accounts seem to have "frozen". They taken several payments but the only statement I have is a debit for the first period of use, no credits. Can any experienced Zog customers tell me if this is the norm? Or am I just a victim of…
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Two live wires in light fitting
I am connecting a new IKEA pendant light in place of an existing light fitting. I have connected the red wire in the ceiling to the brown 'live' terminal in the IKEA fitting, and the black wire in the ceiling to the blue 'neutral' terminal in the IKEA fitting. However, there is an extra exposed red 'live' wire. Should I…
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SSE are making me tear my hair out!!
Hi all, I usually don't like to name and shame but having been left so frustrated I simply feel I have no choice but to get this one off my chest. Here's my story.... So I've been living with my father pretty much since my mam passed away 3 years ago now. I became self employed in July 2019. In march 20 I was made…
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Massive Utility Debt and utility usage out of control.
Hi, daughter lives in her privately rented flat as a single parent with her little 6 year old, gets universal credit, pays all her other bills etc but has had this ongoing build up of debt with a electrical utility company over the last 7 years. The amount now is over £7000 and they never seem to resolve it with her,…
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Smart Meter: Please Help
Hi, Moved into new property in March, 4 bed detached that is quite modern and generally energy efficient. The electricity meter was broken when we moved in and so we basically had to agree to a monthly set cost based on estimates, this was £170 for both gas and electricity (which we felt was high). There are 3 of us in the…
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Oil fired central heating never getting to target temperature.
Hi all My oil fired central heating system seems to have an issue that I can figure out. The boiler fires up and heats the radiators but then switches off before reaching the room thermostat target (Hive unit). It seems to stay off for a while before firing up again (during this time the radiators get very cool). The room…
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Smart meters
Whilst I was out recently, edf gained access to my property (a cleaner let them in) and despite there being a big red A4 sign on the door to the original meter saying 'DO NOT FIT A SMART METER AT THIS ADDRESS' and therefore obviously against my wishes. Went ahead regardless and fitted a Smart meter. When I contacted edf to…
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Help! How to read meters?
I have recently had 2 smart meters installed (Avro customer). Well, they have asked for readings. Not sure why as they are ‘Smart’..Anyway I don’t understand how to read them. The electric one tells me the rate being used and the gas one is a blank screen. Anyone any ideas please? Perhaps the fitter should have explained...
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Should I get solar PV, or a renewable energy supplier?
I can't find an answer to this question from the angle that i'm asking it. My goal is zero carbon energy usage (Or, as low as can be while I still use gas). My goal isn't a £0 electricity bill. I'm considering solar PV + storage to help achieve this goal, but I will obviously still need a (renewable) electricity supplier.…
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Energy Cap
My edf fixed tariff ends soon, the SVR and fixed rates offered are very similar, some more than the SVR. Apart from the obvious what’s the benefit of fixing? Is this a change by suppliers to claw back the profits from SVR?
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Multi-rate electricity meter
We are all electric and have been on an Economy 7 tariff due to having storage heating. These are hardwired into the meter and the switching on of these is determined by the meter and should obviously switch on when the cheaper night rate kicks in which according to the sticker on the meter is between 23:30 - 06:30 GMT.…
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Electric heating
We have electric heating, no gas in the area and oil installation isn't viable. The existing storage heaters aren't working well, they are at least 30 years old :( We work from home so use a lot of daytime electric and heat. What would be the most economical replacement to go for? The house is well insulated. Is there…
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Dual fuel contracts
I have recently been billed by Eon for £1,136 .... I am in a 2 year fixed term contract v4 from 02.09.2019 to 18.09.2021 today is 8th January 2021. I am still in contract. I agreed a fixed term payment of £71 per month at beginning of contract, and have indeed paid my £71 direct debit every month totalling around £1,200.…
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Hot Water Pressure
Hi I have an old electric heating system with a tank, hot water pressure is fine in all taps expect kitchen, a plumber recommend I buy a new tap which he said would fix my issue however he totally ripped me off and made the tap worse. I have been advised to get a new gas boiler by a friend who he said this would fix all my…
