We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Shell energy customer service
kittieviolet
Posts: 98 Forumite
in Energy
Hi I wondered if anyone had had the same experience as myself with Shell Energy. I switched both mine and my elderly parents energy to Shell in October. There were problems with one of the accounts so I tried to contact Shell. They are extremely difficult to contact, emails take a week to reply and the live chat has a long long wait and when I did get a reply, I got given incorrect information. One member of staff was nice to be fair but a couple were frankly quite rude and I kept my calm so I didn't provoke this, I was just confused because I had been given incorrect information and didn't know what to do.
Has anyone else had poor customer service from Shell? I am a frequent energy switcher and I haven't come across service this bad before
Has anyone else had poor customer service from Shell? I am a frequent energy switcher and I haven't come across service this bad before
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards