Help! How to read meters?

Inforapennyinforapound

I have recently had 2 smart meters installed (Avro customer).
Well, they have asked for readings. Not sure why as they are ‘Smart’..Anyway I don’t understand how to read them. The electric one tells me the rate being used and the gas one is a blank screen.
Anyone any ideas please? Perhaps the fitter should have explained...

Robin9

Have your meters got a small keypad on them ? 
If so press 9

The elec meter gives kWh directly ; the gas m3 (do not attempt to convert this to kWh - it is the m3 reading that Avro want)

Even if they are Smart get into the habit of readings meters monthly, keeping records and checking bills. 

stewie_griffin

Please confirm make and model. The gas meter will need 'waking up'.

Inforapennyinforapound

Why is this so difficult? 

The electric meter has displayed 00087 kWh . Is this the reading ? It has buttons A and B.Don’t know what they are for. It is a Landis Gyr E470 .

The Gas meter is Landis Gyr Smets2. It has a red A button and black B button. It says press A for Meter Index(whatever that means) and press B to update (whatever that means)....all I want to do is send readings to Avro. Blimey why is this so awkward,especially as I shouldn’t have to do this now...

Thanks so far for replies and look forward to suggestions.

Inforapennyinforapound

Oh, and no keypad

Gerry1

https://help.so.energy/support/solutions/articles/7000023265

stewie_griffin

The meter index is the reading on a gas meter.

[Deleted User]

Hi,

it's not really so difficult.

So, your electric was reading 00087 last night, what is it reading now?

Gas, did you get a reading/index (m3) last night, if not read it now, read it again in a couple of hours.

Ignore any figures after a decimal point and notify supplier of readings.

Be a good idea to take readings at least once a month, set up a wee spreadsheet to keep your eye on usage and cost, also send in readings to supplier monthly.

Inforapennyinforapound

Thank you all .
Note to frugal: No it may not be difficult for you(same as many things when you know) but when you have new meters with 2 buttons many things showing when pressed and NOT even an explanation from anyone then it is guesswork. Prior to this I just looked at reading and there it is! Secondly one of the reasons I had these meters is that they are located in a very low awkward position and the idea was(so Lowri Beck told me) that I no longer needed to read them myself! Haha what a joke!
Finally, nobody on here has explained what the B button is for so would welcome any more expert input. Easy?..
I do appreciate everyone’s help. But please don’t patronise me with how easy it all is.
I am rather annoyed with a simple job causing me to come here asking for help for something I have done for 50 years.
Many thanks...

tim_p

What happens when you press Button B (besides a handful of coins falling out!) have you tried pressing it to see?

Inforapennyinforapound

tim_p said:

What happens when you press Button B (besides a handful of coins falling out!) have you tried pressing it to see?

So you don’t know either then?