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Energy

Archives for December 2020

Energy Cap?
What are the actual kW figures used for the energy cap?
Calculating heater running cost
Hi I’m trying to work out how much one of my convector heaters cost to run per hour. I have them set on 750w but they cycle on and off. I did check how long one was on for in one hour and it worked out at 40mins 23s. Another time when slightly milder it was 21mins. It’s easy to calculate say a 1kw appliance on for an hour…
Combi Boiler Query
Hi, My ideal logic 24 combi boiler is now 5 years old. The pressure valve has always been at 1 and the boiler is serviced every year. However, this year I had 2 gas engineers turn up to service it, as 1 was a new guy/trainee. They did the service/checks etc, even went out to see the gas meter (don't really them doing that…
why do you need utility warehouse.
I can't understand my brother. he and his o/h just can not manage there finances, and I can't see why. I remember when we were younger,he was a panel beater and sprayer and he was earning good money. and doing work at weekends. but when it came down to money, he never had any!. so now he tells me they can not manage there…
Register an Electric Smart Meter
Hi i was wondering if anyone has had to deal with a problem i have encountered. My previous tenants arranged for the replacement of the electric meter with a smart meter. A company called Solarplicity installed the new meter and took away the old one. I only found out they had changed the meter once the tenants vacated the…
Eon cancelled my direct debit
I am one of the 1.5m eon customers who had a direct debit taken early because of their error. On the 29th Dec I had this refunded into my bank. However today, 31 Dec, I have just had an email informing me that they are moving me onto a much more expensive tariff as my bank has cancelled my monthly direct debit. I haven't…
Sourcing IHD for Smart Meters
We recently moved into a new build property which has smart meters for both gas and electricity. We recently switched to Bulb from British Gas and I can see my electricity usage online but not the gas - I'll need to ask them why. We were not provided an IHD with the house, is it possible for me to buy one myself and pair…
Non-valved radiator
I am in a new build house and both our thermostat and non-valved radiator are in the hallway. It seems to me as if that non-valves radiator heats up really quickly such that we need to have the thermostat at too-high a temperature. Is it likely that this radiator has the purpose of being very slow to heat up but is in fact…
Help needed on extremely high electricity bill
Hi guys, I am not sure this is the right forum to post this. However, any help is need before I lose my mind. I moved to this new flat in Dec 2018 and signed up for british gas for electricity while EDF is for gas. I gave them the meter reading at the time and according to my bill,my estimated reading at the time between…
Simply Switch - door sales - dodgy??
Hello I had someone knock on my door earlier, when I opened it, they said 'can you get the energy report'. I had no clue what he was on about so I asked where he was from. He told me he was from Kent. I told him I wanted to know which company he was from, per his ID badge. He finally told me he was from Simply Switch, as…
New Shell Energy customer - when does the 3% fuel (petrol) discount get applied?
So, I've recently switched to Shell Energy for Gas & Elec - switch has fully gone through, linked my Shell Energy account with my Shell Go+ account in order to activate the 3% (up to 60l) fuel (petrol/diesel) discount. Just been to fill the motor up - opened my Shell Energy app which then in turn links through to Shell…
Electric only (underfloor heating + electric boiler) usage & billing
Hi all, I've been living in a 2 bedroom flat for about 11 months now so energy usage / billing was all fairly new to me. Underestimated usage when looking at London averages as I assumed mine wouldn't be far off (my first mistake considering nearly every website reports this based on dual gas/electricity...) Anyway I've…
Calorific value
Just had my monthly statement for gas from my supplier ( Gulf) - I had a bigger credit than I had calculated (its normally only a few p out). Drilling down ,they have used a CV of 38.7 which is lower than I can ever remember. Briefly looking at CV stats. it looks like my region of South Wales has the lowest CVs this month…
Illegal energy supplier sign up
Has any body had an energy supplier cancel there current supply with out your permission?? The people’s energy have cancelled my British Gas accounts and taken over my energy supply without my consent I never sighed any thing or applied for it they are saying a company called look after my bills have done this but the the…
People's Energy Hacked!
Hi, I am one of the customers for the energy provider, People's Energy, who were recently hacked due to a data breach. Although they claim my data and info weren't stolen, I feel unsafe remaining as one of their customers. I originally signed up using the "Look after my bills" website which stated I would have a £200…
OVO
Anyone had problems with OVO. Had a bill for £600 for November/December. I queried this.sent in a video of smart meter figures. Then a bill for nearly £3000. I again asked and waiting for amended bill. Very distressing as live on my own and bill normally about £120 a month.
Help! I'm being fleeced by Npower - SuperTariff Storage Heating
Hello, Just looking for some advice here as over the past few years my electricity bills have shot up due to npowers price changes and I can't seem to get a straight answer from them. I live in a block of flats in the North East of England and we have only an electricity supply so rely on electricity to charge up storage…
ESB and Smart meters
Hi, My fixed rate energy deals are up in couple of months so thought I'd take some time to look around now and get an idea of new tariffs. I realise these could change by the time I come round to changing but at present ESB are look reasonable for dual fuel. At present I have a separate supplier for Elec and gas. Is anyone…
Am I in the wrong
Hi, Please can I have some advice. I was with a energy company and went onto a very high tariff without knowing. I was being charged about £250 a month. So when I finally noticed (I took over the house accounts /never ran a house account befor) decided to go with another company that charged me £100 a month. I complained…
Is it OK to cancel the direct debit?
Hi. I'm switching from British Gas to Pure Planet on 31st December. I've taken meter readings and I will owe British Gas about £15 but they are due to take £108 on 1st Jan. If I cancel my direct debit with British Gas now and pay the £15 manually (they're producing a bill on these readings), will there be any repercussions…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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