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OVO

Anyone had problems with OVO. Had a bill for £600 for November/December. I queried this.sent in a video of smart meter figures. Then a bill for nearly £3000. I again asked and waiting for amended bill. Very distressing as live on my own and bill normally about £120 a month. 

Comments

  • Gerry1
    Gerry1 Posts: 10,348 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Welcome to the forum.
    Much more info needed, e.g. did you read the meter(s) yourself because they've gone dumb?  It's very easy to misread a smart meter, e.g. by not spotting the decimal point, or by submitting the kWh figure from a gas meter.
  • Robin9
    Robin9 Posts: 12,350 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 29 December 2020 at 2:13PM
    Have your bills actually been using the Smart readings ?  It's quite possible that if the meter wasn't installed by OVO that they can't read the meter and been relying on you submitting meter readings 



    Never pay on an estimated bill. Always read and understand your bill
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