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British Gas - 12 months 'free' central heating copper plumbing, drains and electrical cover
British Gas are currently offering the above to new customers taking out dual fuel. The terms and conditions state "that this is an introductory offer for 12 months if you have any active services agreement or had a services products with equivalent features in the last 3 months or more than once in 3 years and choose to…
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Companies with onshore employment polices
Hi, newbie here so be gentle. Having just read a story about BT sacking UK jobs for offshore employment. Where can I get info on companies who have an onshore job policy?
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Are isupply energy contacting people for refunds?
Hi, has anyone received an email from 'charlie mills' at isupply energy claiming to have a refund? I did a google and it seems like isupply have been forced to repay customers for overcharging them and are shutting down. The refund amount quoted also matched the in-credit amount when I logged into the isupply account page…
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Energy Direct Sep21v5 from EDF Energy
The four "rules" of this tariff are: manage your account entirely online; support by chat, WhatsApp or SMS; bills and updates sent electronically; and pay by DD. I'm happy with all of those, except, I've been on the tariff for 6 weeks and still not had any reading appear on the app. I contacted them by SMS and the reply…
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Is the Cheap Energy Club not currently working?
I've tried several days in a row to use the Cheap Energy Club, but when I search for top deal, I keep getting an "Oops! We've had an accident..." message saying the site is down. Given this has happened several days in a row, I wanted to check whether it is just me experiencing this? I've tried accessing in Safari and also…
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Flat Heating Installation - Gas or Electric
Hi all, I have a 2 bedroom ex-council flat, which has been disconnected from communal heating and I'm looking to install a new form of heating. The flat was connected to a mains gas pipe, but was disconnected as not being in use. I'm assuming that it should be possible to reconnect to the gas pipe. An unvented cylinder was…
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Electricity meter not working
Hi all, I am looking for some advise. As the title suggests my electricity meter is not working. This has been an ongoing issue over about the last 3 years. I reported the meter as faulty as soon as I noticed it, in fact it was during a meter reading that it was pointed out to me. After I chased it up a couple of times I…
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How much is too much?
Hi all. I'm in need of some unbiased advice. My mother in law was widowed 18 months ago and I am trying to help her sort out her bills. She is with Utility Warehouse for electric, mobile phone and landline/broadband. The electric is the problem. She is on a version of Economy 10 - the multi split cheap rate Economy 7. She…
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Avro Energy
Moved to Avro earlier this year, reported to them on two/three occasions that I cannot get day time electric meter reading and they sent a meter reader who also couldn't get meter reading. Looked at my account online and no statement to view for gas or electicity, just my payment listed. I have a very elderly parent living…
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boiler repair and annual gas service question
Hi, this may be a silly question but I know nothing about the subject, so please be kind :) My combi boiler broke down this morning and it's displaying a fault error (Vaillant f.61 fuel error valve control) and I called an engineer to fix this, they are on their way. I have HomeRescue cover (co-op insurance) so I don't…
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Storage heaters good or not so good?
I'm in a rented house with old elec storage heaters. No gas in our village. I'm finding it difficult to get an Economy 10 tariff. The meters are in already. Energy companies offering reasonable kWh rates but pumping up the bill with daily rates 50% higher. My usage 9k KwH pa seems way above 'national averages' even though…
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External Wall Insulation over Thermalite Blocks - will it help?
Hello.. wondering if anyone can help please... We live in semi detached which has side and back extensions that were added in 1996. The side extension is made up of a garage and second reception room on the ground floor with a bedroom and bathroom above. This extension has always felt much colder than the main house - in…
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Standby/low power device usage.
Something I am just curious about. I just had a smart meter installed, and looking at the monitor I see that I'd used nearly 0.3kwh within the first 3 hours, with only the fridge, freezer, and router turned on; I also had my laptop on charge for an hour, and of course there is a mains powered smoke detector. Is it normal…
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Remove smart meter
Good afternoon, I changed my standard ‘dumb’ (non prepayment) electric and
gas meters to Itron V1 smart meters in 2019 by EDF. I have tried to revert both
the gas and electric smart meters back to standard ‘credit’ meters however both
my original energy supplier EDF and my current energy supplier Avro have
claimed that due…
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ECO central heating scheme - like swimming through treacle...
So, my mother is 80 (next Friday), diabetic, in heart failure and she gets Disability Living Allowance. Her downstairs flat is Economy 7 wall heaters and an electric immersion heater for hot water. Her boiler recently gave up the ghost but she is managing with an eclectic shower and kettle water for the dishes, for now. A…
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Can't install smart meters in scotland?
Both sse and edf have told me I can't get a smart meter. EDF said it's because your in the north and the communications database or whatever isn't working "in the north". I can't find anything about this online, can somebody confirm?
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Energy Price Cap
Is it possible to express the price cap in terms of the standing daily charge and per unit rate. If not then how do I know if my supplier is charging me in excess of the cap?
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Switched in error - surely there should be checks in place to stop this ?!
As the thread title says, I've just spent the morning attempting to stop my energy being switched from one supplier to another, despite the fact that I never requested it. Luckily the old supplier sent me a 'sorry you are leaving us' text which raised the alarm and meant I could phone them up and ask them to object to the…
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How long does it take to get warm home discount with BULB?
With SSE you would apply around now and get the discount around February or march does it take this long with bulb?
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Need help choosing a new heating system!
Hi, My circumstances......I have several long term health conditions. Do not work, so home all day. Atm I have 2 old storage heaters on E7, as all the others have stopped working. I'm all electric, with the nearest gas mains 54mtrs away. I live in a 2 bedroom, 1 bathroom, 2 living rooms, kitchen, hall and conservatory,…
