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Closing /Opening Meter Readings
I moved to Avro in June and they began taking monthly direct debit payments (beginning10 days before they took over the supply.) However, they have told me they are still waiting for the confirmation of the opening meter readings, so while I am supplying monthly meter readings to them they are not proving me with any…
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Strange Ovo refund
I've just received a payment in my bank account for two pounds something marked as Ovo refund. However, I left Ovo years ago, probably six years ago so what gives? Anyone know?
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Vertical or horizontal radiator in living room?
I'm getting radiators installed in the house but am struggling with where (and what) to put in the living room. Currently, there's a storage heater under the window. If I were to place a radiator there, it would be a short but wide (2m) radiator but would mean then not having full-height curtains (the current ones came…
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Boiler Engineer - 20% weekly increase??
Hi, Recently had our boiler serviced under our YourRepair plan. The engineer said it had failed and that it would cost £180 to repair. I duly paid and he fixed it but the next day the boiler was not working (Note: it was working fine before this engineer came to service it). He said it needed another part and we agreed a…
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Agile octopus - prices creeping up!
There used to be a huge discussion thread on agile octopus here but it appears to have been removed? Anyone else on agile who has been experiencing the significant price increases over the past month? Higher rates through the day. I thought the stretch of sunny days and / or huge wind storms over past few weeks would see…
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Gas meter never registered
Hello, I'm hoping for some advice please. I've lived in my home for nearly 8 years, my husband recently passed away and I've taken over the affairs he dealt with which included house bills. I remember when we originally moved into the new build he had no end of issues with the gas and electricity supplies. He finally…
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50 days prior to contract expiring query
Hi guys. Simple query - I hope.Contract ends 31/10/20. So currently 69 days away.Does this mean I need to wait 20 days before BEGINNING the switch process?Or - can I begin the switch process now, knowing it will take over 20 days to complete - and when it does, the switch date will be within 50 days of the end of my…
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Scottish Power - unreasonable bill dispute - advice needed!
Hi everyone, I’m looking for some advice on a Scottish Power billing
issue which has become a big issue. Myself and my partner live in a 2-bed flat and have been
with Scottish Power since July 2017, supplying gas and electricity. We have been paying around £40 for electricity and £20 for
gas monthly for this whole period.…
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Anyone used AC/Heat Pump as primary heating at home?
Hi Everyone, I'm trying to choose between Air to Air heat pump (air conditioning split unit) and a modern log burner for a small 35 sqm apartment. But I have never stayed at any home where AC is the primary heating method. Anyone tried that before? Is it any good?
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Switch now or on October 1st?
I'm looking to switch from the standard rate at British Gas. I've heard that tariffs are going down on 1st October. Should I wait until October to get a better comparison of the prices just in case I tie myself into a fixed rate that's not the best deal?
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Can someone else pay my bills?
I am a student and will be paying for my rent. I also have to pay for water rates, electricity and Internet. My mum wants to pay my utility bills from her bank and have them in her name. However, she doesn't live with me. Will it be an issue that it will have my address for the bills but in her name despite her not living…
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Ebico website
Anyone else struggling to get in to the Ebico website? Took a while for the login page to load and ended up getting no further. Tried for quite q few days now. It did allow me to do a password reset yesterday when it was claiming my password wasn't recognised, but now back to nothing happening after entering log in…
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Cost of heating, and water heating
Hi All, I am looking to buy my first home (One bed flat), and found a place I really like. My concern is I will be paying very high Service Fee's. The Service Fee includes; looking after the garden, redecorating the halls every 5 years, and boiler repairs. It also includes Heating, and hot water. I wanted to try and work…
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Threatening letter from very old energy supplier
Hi all, hope this is ok to ask and in the right place!Today i received a letter from an energy supplier (that the people who owned my property before me used) saying i owe a balance and it will be sold to debt collectors if i do not pay it within 7 days. I bought my propert a little under 2 years ago and switched to…
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Green Network Energy are trying to scam me?
Just switched to Green Network Energy Company and they scammed me already. When I entered or initial readings in the website I accidentally entered the gas reading into the identical electric box, realised straight away, but no way to edit, so I entered the correct reading and emailed explaining.Few weeks later I noticed…
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Shell energy
My issue is with the offer they try and sell you with 3% off your Car fuel if you buy at shell garage. I am a loyal customer and buy v power fuel and regularly get loyalty bonus for making 10 Car fuel visits etc / spending so much on fuel. It turns out you can’t use the loyalty bonus for fuel and get you 3% !!! I was told…
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Anything Positive about Smart Meters?
I’m currently with EDF as they offered the best fixed rates
when my last deal ended in April. Part of the deal was the acceptance of a
Smart Meter at some time in the future (it was the early stages of Covid then).
So far I’ve heard nothing and will delay their installation as long as I
possibly can, sending reading every…
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Help! Our New Home Has Prepayment Meters - British Gas being obstructive
Due to C-19, we had to agree to take a rental property from photos and were only allowed to see it once we'd paid the deposit and first month's rent. Turns out it has prepayment meters. I already have confirmation email from the letting agent on behalf of the landlord that we are allowed to change our suppliers as I'm a…
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SMETS2 with solar panels?
We moved house last year into a house with solar panels. At the time we viewed the house, I remember the previous owner commenting that he had the original electric meter (with a spinny disc, but numbers rather than a dial - analogue not digital) and he implied this was better for the solar panels (Its also Economy 10)…
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In credit. Shouldn't they contact me?
I pay my dual fuel bill by DD without really keeping an eye on it. In an idle moment I logged in to find I am well over £100 in credit. Obviously I will ring up to lower my monthly payments but I'm peeved that they never let me know. Is it right that these companies take the extra without letting customers know?
