Shell energy

muppetboy1

My issue is with the offer they try and sell you with 3% off your Car fuel if you buy at shell garage. I am a loyal customer and buy v power fuel and regularly get loyalty bonus for making 10 Car fuel visits etc / spending so much on fuel. 

It turns out you can’t use the loyalty bonus for fuel and get you 3% !!! 
I was told by shell fuel should of read the small print !! Then contacted shell energy and told should have read all the different company websites small print !!! I had to chase a response to this twice on twitter and again just pointed to terms !!

No one offered to escalate or change anything to make it clear. Surely if you earn one bonus for loyalty for buying petrol and get another for loyalty for buy in electricity contact you should get both otherwise they cancel out and it’s just a con.

Feel like a 1970’s double glazing company “ should have read the small print “and not what I would expect from Shell. How wrong can you be.

rp1974

Dont you have to register for Shell Go+?.The most you will save is 3% on 60 litres of fuel per month,at a participating Shell station only,how do you find which are participating?.Yes you should have read the small print,signing up means you have read and understood the terms and conditions applicable normally.If your suitably aggrieved leave and go elsewhere,Shell energy prices arent great and will very likely save more than any conditional fuel saving.For example a quote for electricity only for me is 17.59p per unit and a 23.94p per day standing charge,both outrageous.Currently pay 11.15 per unit 14.29 standing charge.

muppetboy1

Yes registered with shell go it all works fine but you already get a deal with shell Money off etc , what I am saying is it should be made really clear not buried in the bottom of pages of t and c s that you can have both discounts.  That to me means it’s just not right