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Gas Meter mix up in new build flats
I was hoping I could get some help/advice on my following situation. I moved into a new build around 3 years ago, renting the flat we were given keys etc. as well as our allocated gas and electric meters by the estate agents/landlord. The gas meter sits outside the building along with the others. All the flats in the…
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Bulb smart meter install problem
I had an engineer visit on Tuesday to install gas and electric smart meters. He did the electric one fine. When he came to do the gas he said the lever to turn the gas off was stiff and didn’t want to risk doing it in case it breaks. He said Cadent will have to replace it and rebook the meter to be done. He also said i…
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Free Boiler from Home Efficiency Surveys
Just had a cold caller at the door from https://www.homeefficiencysurveys.com/They're based in Glasgow offering think They install boiler * brand new boiler 10 yr guarantee! * Magnetic Cleanse * Magnetic Filter * Digital Controller * 10 years full boiler cover The package is they install boiler and then take care of all my…
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Any Green Financial Help for Vented hot water tanks?
I live in a flat on Economy 7 heated by electric storage heaters. The hot water is done by a hot water tank so that's for washing up and baths since the property also has an electric shower. My hot water tank has now tripped my fuse box and won't work so I currently have no hot water. I've phoned EON about help as it said…
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Unauthorised account transfer, illegal or not?
After a relationship breakup, the person responsible for paying the DD for gas and electricity to BG, notified them that they had left the property, although they were still the freeholder. They requested that the accounts be changed into the name of a third-party. BG did this without any authorisation from the…
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Reverting back to Economy 7 meter from SMET2
So having installed 40kw of batteries and with 10kw of solar i asked Scottish Power to swap me from a smart meter back to a night time option. Firstly I was amazed that so called “smart meters” can’t deal with 2 rates on a digital platform but you know...you’re dealing with the dinosaurs at old power companies... Scottish…
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Scottish Power refusing to change prepayment meter
Hi all, We’re after bit of advice. Recently moved into a property that has a Scottish Power prepayment meter. We would like to change this to a standard billing meter, however, SP is saying that due to coronavirus this is not possible without any timescales provided. This has been going on for some time now, and we’re…
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British Gas - Received a bill thats not mine
I dont know if anyone else can help with this, I use to rent a property until November 2018, and i was with British gas, i gave my final meter reads and paid the final amount when I moved out of the property in November 2018. After i moved and resided in Spain while working in Gibraltar, In March 2020 due to the COVID-19…
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Finding cheapest energy deals for new electric vehicle owner
I’ve just leased a Kia e-Niro for the next three years and haven’t a clue where to start in finding the best energy deal. All the comparison sites base comparisons on current usage - which will obviously change significantly with the car charging. I have dual fuel at the moment. Don’t know if a single fixed rate is best,…
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Meter mix up gas meter
This will sound unbelievable, it still does to me. I moved in flat 17 years ago. Two meters feed into the two flats, bottom and top flat. The meter boxes have a label stating which meter is which. I have found out that the Exoserve Database shows the same details as the label. Now the unbelievable part the meters are the…
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British Gas Overcharged & Billed Our Business £12,000. Ombudsman ruled in my favour. £100+Apology?!
I was helping my Mother's business with cost reduction and discovered many problems with big companies like BT...but the biggest was Britsh Gas. We were having our meter read by gas board meter readers every 6 weeks or so - but I realised none of these readings were being logged (still no idea why). On further…
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Economy 7 Meters - Difference between day and night rates
I'm almost certain there may be something wrong with my economy 7 meter. I'm curious to know the difference in other people's meters between the day rate and night rate. I live in a 2 bed flat with a small family so would be grateful if anyone in similar sized abodes can offer their figures so I can compare with mine and…
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Help/Advice Scottish Power move to Smart meter 3 year nightmare
Hi Everyone I am really looking for help or advice from you regarding 2-3 years of pain with Scottish Power. We had been a customer for many years and not really had any problems apart from the usual automatic increases in DD amounts, but all the issues started when they decided we should upgrade our meters to a Smart…
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Zero standing charge gas or?
Hi,Currently on Ebico zero for gas which is coming to an end. House is a work in progress so no gas usage yet, hence the zero standing charge tariff. Are there any zero standing charge gas tariffs around? Would changing the gas meter to prepay be of any benefit or is there still a standing charge on that? House is a self…
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49 day switch window.
Does this mean i can start a switch outside the 49 day window, as long as the actual switch date (commencment of energy supply with new provider) is within the 49 day window. Or, does it mean i can't even start looking before the 49 dy window?Ta.
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Shell Energy - Payment Plan for Debt
Hi - Shell Energy has taken over from Green Energy on which I was making payments of £100 a month for Gas and Electric. I have now ben told that I have an outstanding debt circa £2182. I rang and spoke to someone who changed me to a better tariff (Energy August 2021 V4) during this I explained that I was only able to…
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Bill
Im on a card and key for my gas and electric meter and have recently changed supplier now I’m getting a final bill from my old supplier I don’t understand how this works has i use a card and key
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HELP! What can I do if an energy company are advising I owe them money but I have pre payment metres
so I have lived in my rented property for over a year now, I was originally with eon then I signed up to the company I had seen on dragons den advising to save money on my bills, I registered with them then without knowing I was changed over to a different supplier (was only made aware when I had a power cut phones eon to…
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British Gas - Smart Meters
Hi, I am having a torrid time with British Gas. I have already seen another thread on here about billing, of which I experienced a similar thing. Basic bullet points below of the saga so far: * Smart Meter installation the first time - very long wait till appointment. Appointment cancelled last minute due to Covid…
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British Gas faulty smart meter led to over charging and still no refund
Below is a copy of an email I sent to British Gas Customer Service and Customer Complaints team on July 27th after countless telephone calls starting on June 29th (not for the first time). I was told this would be escalated and I would receive a response within 7 days. It is now August 18th. I cannot escalate this with the…
