Bulb smart meter install problem

purpleparrotuk

I had an engineer visit on Tuesday to install gas and electric smart meters. He did the electric one fine. When he came to do the gas he said the lever to turn the gas off was stiff and didn’t want to risk doing it in case it breaks. He said Cadent will have to replace it and rebook the meter to be done. He also said i won’t have to wait long for the gas one to be installed because i have already had the job half done.

Cadent came and said there was nothing wrong with the lever and they need to be a bit stiff in case of accidentally knocking it etc. He decided to replace it with a new one anyway because it was a bit old and he was here.

I now have to wait another 3 months, November 3rd to get someone out to do the smart gas meter. I am disgusted I have to wait that long under the circumstances.

I have made 3 complaints to bulb and I am getting nowhere. Hopefully Bulb have complained to Siemens on my behalf also. Bulbs complaints department i have emailed do not read emails properly. I can’t access the date on my account to change it if an earlier one comes up. There is no section there for the smart install. The complaints department just keep coming back saying change the date in the app. This is getting ridiculous!

Highland76

purpleparrotuk said:

I had an engineer visit on Tuesday to install gas and electric smart meters. He did the electric one fine. When he came to do the gas he said the lever to turn the gas off was stiff and didn’t want to risk doing it in case it breaks. He said Cadent will have to replace it and rebook the meter to be done. He also said i won’t have to wait long for the gas one to be installed because i have already had the job half done.

Cadent came and said there was nothing wrong with the lever and they need to be a bit stiff in case of accidentally knocking it etc. He decided to replace it with a new one anyway because it was a bit old and he was here.

I now have to wait another 3 months, November 3rd to get someone out to do the smart gas meter. I am disgusted I have to wait that long under the circumstances.

I have made 3 complaints to bulb and I am getting nowhere. Hopefully Bulb have complained to Siemens on my behalf also. Bulbs complaints department i have emailed do not read emails properly. I can’t access the date on my account to change it if an earlier one comes up. There is no section there for the smart install. The complaints department just keep coming back saying change the date in the app. This is getting ridiculous!

Sorry, but why is it "disgusting" that you have to wait for 3 months for the next appointment? Have you thought that maybe that's the next available appt in your area? Getting a smart meter appt isn't like booking a GP appt, ie easy peasy to get a date/time within 14 days. Usually each smart meter installer covers a large area, they don't have 1 installer for every town/village. You will just have to be patient and accept that there are others in the queue in front of you - who probably also had to wait a few months. Its not the end of the world.

purpleparrotuk

Highland76 said:

purpleparrotuk said:

I had an engineer visit on Tuesday to install gas and electric smart meters. He did the electric one fine. When he came to do the gas he said the lever to turn the gas off was stiff and didn’t want to risk doing it in case it breaks. He said Cadent will have to replace it and rebook the meter to be done. He also said i won’t have to wait long for the gas one to be installed because i have already had the job half done.

Cadent came and said there was nothing wrong with the lever and they need to be a bit stiff in case of accidentally knocking it etc. He decided to replace it with a new one anyway because it was a bit old and he was here.

I now have to wait another 3 months, November 3rd to get someone out to do the smart gas meter. I am disgusted I have to wait that long under the circumstances.

I have made 3 complaints to bulb and I am getting nowhere. Hopefully Bulb have complained to Siemens on my behalf also. Bulbs complaints department i have emailed do not read emails properly. I can’t access the date on my account to change it if an earlier one comes up. There is no section there for the smart install. The complaints department just keep coming back saying change the date in the app. This is getting ridiculous!

Sorry, but why is it "disgusting" that you have to wait for 3 months for the next appointment? Have you thought that maybe that's the next available appt in your area? Getting a smart meter appt isn't like booking a GP appt, ie easy peasy to get a date/time within 14 days. Usually each smart meter installer covers a large area, they don't have 1 installer for every town/village. You will just have to be patient and accept that there are others in the queue in front of you - who probably also had to wait a few months. Its not the end of the world.

So you would be ok if someone left a job half finished in your house for no reason and didn’t come back for months?

Gerry1

Presumably you can happily read the new gas meter, it's recording your usage accurately, so you're no worse off than you were before.  You'll get the (doubtful) benefits of a smart meter in three months' time, so what are you fretting about?

purpleparrotuk

Gerry1 said:

Presumably you can happily read the new gas meter, it's recording your usage accurately, so you're no worse off than you were before.  You'll get the (doubtful) benefits of a smart meter in three months' time, so what are you fretting about?

I haven’t got a new gas meter. 

GunJack

Highland76 said:

 isn't like booking a GP appt, ie easy peasy to get a date/time within 14 days. 

Dunno where you live, but getting a GP appointment in 5-6 weeks is much more normal.... 

Gerry1

purpleparrotuk said:

Gerry1 said:

Presumably you can happily read the new gas meter, it's recording your usage accurately, so you're no worse off than you were before.  You'll get the (doubtful) benefits of a smart meter in three months' time, so what are you fretting about?

I haven’t got a new gas meter. 

OK, but you're still no worse off !  And you presumably have the doubtful benefits of the new smart electricity meter.

Talldave

purpleparrotuk said:

Highland76 said:

purpleparrotuk said:

I had an engineer visit on Tuesday to install gas and electric smart meters. He did the electric one fine. When he came to do the gas he said the lever to turn the gas off was stiff and didn’t want to risk doing it in case it breaks. He said Cadent will have to replace it and rebook the meter to be done. He also said i won’t have to wait long for the gas one to be installed because i have already had the job half done.

Cadent came and said there was nothing wrong with the lever and they need to be a bit stiff in case of accidentally knocking it etc. He decided to replace it with a new one anyway because it was a bit old and he was here.

I now have to wait another 3 months, November 3rd to get someone out to do the smart gas meter. I am disgusted I have to wait that long under the circumstances.

I have made 3 complaints to bulb and I am getting nowhere. Hopefully Bulb have complained to Siemens on my behalf also. Bulbs complaints department i have emailed do not read emails properly. I can’t access the date on my account to change it if an earlier one comes up. There is no section there for the smart install. The complaints department just keep coming back saying change the date in the app. This is getting ridiculous!

Sorry, but why is it "disgusting" that you have to wait for 3 months for the next appointment? Have you thought that maybe that's the next available appt in your area? Getting a smart meter appt isn't like booking a GP appt, ie easy peasy to get a date/time within 14 days. Usually each smart meter installer covers a large area, they don't have 1 installer for every town/village. You will just have to be patient and accept that there are others in the queue in front of you - who probably also had to wait a few months. Its not the end of the world.

So you would be ok if someone left a job half finished in your house for no reason and didn’t come back for months?

There was a reason. Would you have preferred them to plough on, have the lever break and be left with no gas?

You have gas, you have a meter, you just don't have a smart gas meter. It's not the end of world. If they were planning on fitting a Landis & Gyr 310p you've had a lucky escape! 

MWT

Talldave said:

If they were planning on fitting a Landis & Gyr 310p you've had a lucky escape! 

Not sure if anyone is still fitting those now, mostly L+G G470 now I believe...

purpleparrotuk

MWT said:

Talldave said:

If they were planning on fitting a Landis & Gyr 310p you've had a lucky escape! 

Not sure if anyone is still fitting those now, mostly L+G G470 now I believe...

Talldave said:

purpleparrotuk said:

Highland76 said:

purpleparrotuk said:

I had an engineer visit on Tuesday to install gas and electric smart meters. He did the electric one fine. When he came to do the gas he said the lever to turn the gas off was stiff and didn’t want to risk doing it in case it breaks. He said Cadent will have to replace it and rebook the meter to be done. He also said i won’t have to wait long for the gas one to be installed because i have already had the job half done.

Cadent came and said there was nothing wrong with the lever and they need to be a bit stiff in case of accidentally knocking it etc. He decided to replace it with a new one anyway because it was a bit old and he was here.

I now have to wait another 3 months, November 3rd to get someone out to do the smart gas meter. I am disgusted I have to wait that long under the circumstances.

I have made 3 complaints to bulb and I am getting nowhere. Hopefully Bulb have complained to Siemens on my behalf also. Bulbs complaints department i have emailed do not read emails properly. I can’t access the date on my account to change it if an earlier one comes up. There is no section there for the smart install. The complaints department just keep coming back saying change the date in the app. This is getting ridiculous!

Sorry, but why is it "disgusting" that you have to wait for 3 months for the next appointment? Have you thought that maybe that's the next available appt in your area? Getting a smart meter appt isn't like booking a GP appt, ie easy peasy to get a date/time within 14 days. Usually each smart meter installer covers a large area, they don't have 1 installer for every town/village. You will just have to be patient and accept that there are others in the queue in front of you - who probably also had to wait a few months. Its not the end of the world.

So you would be ok if someone left a job half finished in your house for no reason and didn’t come back for months?

There was a reason. Would you have preferred them to plough on, have the lever break and be left with no gas?

You have gas, you have a meter, you just don't have a smart gas meter. It's not the end of world. If they were planning on fitting a Landis & Gyr 310p you've had a lucky escape! 

What’s wrong with the 310p?

Talldave

purpleparrotuk said:

What’s wrong with the 310p?

https://forums.moneysavingexpert.com/discussion/6103628/rogue-smart-meters/p1