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Sars request
Hi was just looking for some information regarding sars request, I contacted npower for my sars report and have discovered that they have only given me a a select few of the call recordings even though I was advised that all calls are recorded, and when listening to a couple of those calls they have deleted a very small…
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Help with high electric bills
Have just discovered that my elderly parents EDF electric bill averages about £160 per month.They live in a one bedroom flat with farho heaters, they don’t have gas.Upon looking at their bill, the tariff is called Safeguard Assist capped (e7). This amount seems very high to me, fortunately they are in process of switching…
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Entrenched miscalculation
Hi I used Cheap Energy Club to switch to Scottish Power on 28 February. All went well. On 2 April I provided meter readings and received an accurate bill. Same happened on 2 May. On 2 June the online system refused to accept meter readings, as did the automatic phone system, so I talked to customer service and provided the…
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Difficulties getting electricity supply for a new office
I thought I'd add this to warn people in the same circumstances as me. I've worked self-employed for home for 16 years, but The lockdown has wiped out my business and one side effect is lots of heavy big equipment has been returned. As a result my house is full, and mum mum's house is currently for sale as she was one of…
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EDF want more money
Hi all, We joined TOTO energy back in 2017 and we think that EDF took over in late 2018 after TOTO folded. The monthly payments were variable, dont know why, but from june 2017 to Feb 2020 we have paid £4410 for dual fuel. EDF now want another £2672!! Cant seem to get out of them how they got this figure. Need some help…
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Pay as you use?
Is the a tariff where you pay as you use, basically by using smart meters you pay exactly what you use each month, not a twelfth of what the supplier thinks you will use in a year, so that there is no debit or credit balance at the end of the year?
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Utility Point wont give me my full credit amount?
Please could anyone advise me what me legal standpoint is. I have been with this company for over 12m pay by DD, and recently discovered I am in Credit by £216.92. The company are refusing to give me back a full refund. Holding back 20% buffer + 1 months direct debit. I have never not paid them and have nearly always been…
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Options for switching electricity supplier when renting
I'd really appreciate any guidance that can be offered. The problem I have is that I am currently stuck with eon. There's only myself and my partner in the flat but our bill fluctuates between £130-£160 a month. Having looked at previous bills I can see that it looks like we actually have two meters as there are two…
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Options for adding a timer to boiler switches
Hi, I'm looking to add some sort of timer to my boiler switch(es), as I just don't need much hot water, particularly at this time of year. I've got a mechanical timer switch…
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Minus amount in energy bill
just had a mail from octopus that I am in £900 debt re energy.i have been paying what they suggested since October. Why have they let this mount up to this amount. Surely they should have sent s mail if I wasn’t keeping up with bills?! if I was not
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Have over £100 balance in electricity account - should I change companies?
I could change energy companies and save £5 a year BUT is it worth the trouble when I have account balance of over £100? Can that balance be transfered to other company? It's money from my Winter Payment.
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Smart Heating
Hello to everybody taking the time to read this post. I will start by introducing myself, I'm Martin from
Stockport and I'm here today with a question I'd like to get some opinions on
if I may… Given the current climate with smart technology, I feel it
time I dive in myself. Currently I have a Vaillant boiler with Vaillant…
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EON Feed In Tariff change of ownership problem
We bought a house that has solar panels fitted by the builder (Barratt) six years ago. They are connected to a Feed In Tariff with EON. The day we took ownership (in February 2020) I called EON to tell them that we now owned the house and solar panels and they told me that the vendor would have to complete a change of…
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Changing name on a FIT account with British Gas due to bereavement
Does anybody have experience trying to change the name on a British Gas account which is used to handle the payments for electricity generated by solar panels. My Dad recently passed away, my mum and he owned everything jointly, but the FIT account at BG only allows for one name to be used, they chose to use Dad. Now my…
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Tonik Energy Avoid
Avoid this supplier at all costs. I have on two occasions tried to join Tonik Energy, on both occasions I have completed the sign up process and was told I would receive the Welcome Pack by email in three days, this never happened even after phone calls chasing them on the second occasion. After the lack of response I lost…
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Big Energy company SSE charging hugh amounts of money in final bill once you've switched
I have received my final duel fuel Gas and Electric bills from SSE after switching to a different (small energy company) and the bills are huge. I switched to SSE through USwitch as I do once the energy company I am with starts charging it's normal rates and I have always used small energy companies and I have never had…
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Eversmart 12% interest
As a previous Eversmart customer on their family tariff, I put in a complaint to the Ombusdman about the credit that I was owed by Eversmart when they went bust. They had given the wrong information to Utilita. The Ombudsman has recalculated my credit, but they say that they won't include the 12% interest, because although…
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Eon
Hi. I'm after some advice. I moved into a flat (rent) and have been trying to switch from existing supplier (British gas) to eon. After numerous failed attempts at trying to switch, because of an objection on the gas, they informed me yesterday that this was due to the MPRN number not being registered to the postcode. They…
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Is 60 watts at 12 volts the same as 60 watts at 240 volts?
I know it was inefficient but I used to use a 60 watt 240 volt filament bulb as a heat source. If I was to use a 12 volt battery charger and a 60 watt car bulb would I need 20 60 watt bulbs, to produce the same amount of heat?
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Cheap Energy Tariffs
My current gas tariff ends at the end of June. Am a very low user as only have a gas cooker. We are on a good tariff with Scottish Power at the moment. Looking at the market generally whilst the unit price is low the standing charges are being hiked up. At present am paying 4.494p/kwh and 10.96p standing charge. All the…
