We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Tonik Energy Avoid

Options
Avoid this supplier at all costs. 
I have on two occasions tried to join Tonik Energy, on both occasions I have completed the sign up process and was told I would receive the Welcome Pack by email in three days, this never happened even after phone calls chasing them on the second occasion. After the lack of response I lost patience and emailed them cancelling the transfer and asked them to confirm the cancellation by return needless to say I have not had confirmation. 
I have never been treated so shoddily by an organisation and I would definitely avoid this company at all costs. 

Comments

  • EtomD
    EtomD Posts: 1 Newbie
    Second Anniversary First Post
    Wholeheartedly agree - I was a customer of tonik for two years before they p*ss** me off by the very bad customer service and the attitude towards a customer who always kept their account up to date and always in credit. They have no idea how to keep accounts and I have seen my credit (Shown on statements) go from £500 to £77 because of bad administration added to which they cannot write a cheque to refund me the £77.45 which they say is due to me. If you want to keep your sanity
    DO NOT USE THIS COMPANY...............
  • Totally agree.
    Unfortunately I moved to Tonik in April.
    2 months later. Electricity transferred ok but still waiting for gas even though I supplied meter readings when requested.
    This company are impossible to contact by phone or email. Have now escalated via Resolver but need to wait 2 months before they can escalate to Ombudsman. In the mean time I am paying 2 energy suppliers so instead if saving I am paying considerably more.
    Beware avoid this awful company!

    Smile and be happy, things can usually get worse!
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.