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Overpayment
So we bought a house and the previous owner was with Utility Warehouse so we stayed with the. We have only electric on the house and have solar panels. The meter was for night storage heaters but we didnt have those so I asked for the meter to be changed to wasnt. In the summer months we had no bill them november the bill…
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Switching - which of these companies would you choose?
I like Octopus but it's time to leave them as comparisons are bringing up £450+ yearly savings. Which of these would you choose? Claimed savings are from £445 to £478. Green Network Energy AVRO ESB Energy Shell Energy
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Quietest Air Source Heat Pump?
Can anyone tell me what they recommend is the quietest air source heat pump on the aren’t may be that is as efficient as the rest on the market?
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Zero standing charge electricity tariff
I've got an empty property which is for sale so the only electricity usage is occasional lights when viewing. Currently with edf paying 24.35p per day standing charge and looked to switch to a zero standing charge to Utilita or Ebico. Looks like Ebico has a minimum annual charge of £52 pa; and Utilita do the zero rate with…
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Economy 7 help
I have two switches. The boost one which I can put on any time and an economy 7 switch that only comes on during the night but now it doesn’t come on at all . I’ve told my landlord and they are on the case the boost switch works fine so my question is if I only turn it during the economy seven hours will I still be using…
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Ombudsman issues
I currently have a complaint raised with the energy ombudsman against Eon. The complaint was raised in Mid March and the deadline for a decision was due yesterday. I had submitted all my evidence on time and done everything asked, but after calling them today to find out what is going on I was told they haven’t even…
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Water heater
Hi I have just moved into new flat with electric heating and no gas does anyone know what the attached is? and I new
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Spark withholding credit until final bill is produced
Hi all, I have finally been able to escape Spark Energy. I have credit which I requested a refund for but the lady I spoke to online said that it wasn't allowing her to create a credit request because my final bill had not yet been produced. She said she would escalate it (heard that many times before from them) but its…
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Exit fees for changing tariff with the same company.
I was transferred to PfP Energy from the superb Better Energy when they closed. PfP have done nothing wrong and I am generally happy with them. On the last bill they indicated that there was a better tariff available for me if I wish to transfer. However, by moving to the new tariff, within the company, £30 exit fees are…
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Look after My Bills
Has anyone else had problems with switching companies. I recently switched with the new switching web site Look after my bills, my new energy company took a direct debit of 159 on the 6th of may two days after my old company took the standard 114 that I was paying this meant that I paid out 273 pounds in two days. The new…
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Smart meter no longer dumb!
I had a smart meter installed a few years back by Eon. When I moved supplier a few months later the meter became dumb and stopped sending readings. I have just gone to send a meter reading to my supplier and to my surprise the meter has started sending readings again. Is this old news?
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Meter readings and high billing
Hello, I bought and moved into a new property and failed to note down the meter readings when I moved in (I know, I know, I was under extreme stress at the time not the least my partner going into labor and all the covid 19 stuff!) until I switched suppliers after about 5 weeks. When I switched suppliers I gave a meter…
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Is Now a Good Time to Switch?
I sort of get the feeling, what with falling prices of energy / petrol / oil, that right now, this week may not be the best time to switch. Does anyone else have any other thoughts on this?
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Utility bill on my credit report
Hiya everyone 👋 Im looking for a bit of advice, i have just received my monthly credit report which has a new utility bill added onto it from british gas. The issue i have is that the bill is not mine! Its from a previous address that i moved from 7 and a half years ago. I also was never on any of the utility bills there,…
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early leaving charge?
Hello,Just a quick question..... are suppliers waving the early exit fee if you move in the current situation (or been told to do so)?Thanks
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British Gas changed the tariff extras.
We renewed with British Gas, even though EDF were slightly cheaper because they offered the free home care . Now just over a month later so the cooling off period has ended, they write to say as we are existing customers we cannot have the free home care. Is this allowed or have they changed the agreement?
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Solar / renewable hot water and heating
Hi, I'm contemplating a rather large investment into a new heating system, and wondered if there were any experts on here who can advise before I give the final go ahead. We already have solar panels, with a battery storage, which charges off the grid on an economy 7 tariff when there's no sun. Our boiler is about 17…
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Spark energy wont let me leave
I have been with spark energy for a while and have always been uphappy with their services. Constant over charging. Constantly Im chasing them to base bill on readings. They say i owe them money. And say that I have to stay with them until it is paid off. Is this true? Or can I leave and set up a payment plan with any…
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Having a new quote for Energy for my Parents house
Hi I hope you are fine, I have used my account to switch energy supplier and which to use this account to do my parents house can I do this? Or will I need to set up a new account with a new email address? Kind Regards Vijay
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Confusion over supplier
I have since November 2018 been paying Bulb for my energy. Recently I have received communication from OutfoxTheMarket saying they are my supplier and Bulb never took it over from them. I contacted Bulb who said they are my supplier but OTM are insisting it's them and have sent a bill for £500. What can I do about this?…
