Spark energy wont let me leave

pillowfyht

I have been with spark energy for a while and have always been uphappy with their services. Constant over charging. Constantly Im chasing them to base bill on readings. They say i owe them money. And say that I have to stay with them until it is paid off. Is this true? Or can I leave and set up a payment plan with any outstanding amount? 

MWT

It depends on how much money and ultimately if you do in fact actually owe them money.

Based on your own actual meter readings how much do you believe they are owed?

pillowfyht

Now it stands at £250 as been paying bits off every month but ive always argued with them that i dont believe i owe this amount.

MWT

Assuming you are not on a prepayment meter and the money has been owed for 28 days or more, they can stop you switching until it is paid off.

They are not going to let you set up a payment plan and switch away, you are stuck with them until the outstanding amount is paid, unless you were on a prepayment meter where you would be able to switch as long as your new supplier agrees to transfer the debt to them as part of the switch.

If you do not believe the money is owned I'd suggest you do your own calculations and start a complaint as if you are right there is no point in paying something you don't owe and energy billing is essentially very simple if you have the meter readings...