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Merged: Cannot Find A Low Gas Tariff
This discussion has been merged.
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EDF Energy, OMBUDSMAN, UK Power Networks HELP please
I have lived at my address 18years. On using the compare tool. I always pop in my annual usage- without any issues. I swapped to EDF October 18. Agreed a DD of £75 per month. The email states annual review- which always makes sense- as you use less in Summer than Winter. February I received my bank statement to see that…
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EON E10 Tariff and Complex Meters
Hi Forum Members, EON told my elderly sister (for whom I am now acting as representative) that it was ending its E10 tariff for customers with complex meters in July 2017. I am sure I have seen posts on this forum about EON customers being told to change these meters much later than that. Can anyone confirm that they had a…
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Pre paid meter
I wonder if anyone can help us? We have a pre payment gas meter and 14 days ago when we tried to top up the meter it wouldn't allow us to do it. We contacted our supplier and asked them to help as the gas had run out. They said it was likely a problem with the card and they would send a replacement within 5 days. We…
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British Gas - how do existing customers access their better tariffs?
I'm trying to arrange a new annual energy fix for an elderly relative. She's with British Gas, likes her smartmeter and costly homecare package, and cannot be persuaded to switch suppliers, so I'm stuck with them. With this in mind, the Which? site found British Gas's Energy and Boiler Cover May 2021, saving over £250…
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SSE SMART METER DISPLAY QUERY
Hi there all. Hope you can help, i'm noticing a weird issue with my smart meter display, the electric energy usage is correct. However the gas energy seems to be showing in MW, Currently 1.66MW with a running total of 91.6MWh. This is clearly wrong as though it is showing the wrong unit of measurements. This has been…
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High energy charges
Hello everyone, I am grateful for any help and advice on my matter of high electricity charges I’m really struggling with I rent a small 1 bed flat with 2 larger and one smaller storage heaters installed for heating - the old style with two dial input and room temp options. Since moving into the property just over a year…
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Looking for best energy monitor recommendations please?
Flat is 2 bed, all electric. Sole occupant. Bills are huge. Top floor. Since moving here, bills are higher than total gas and electric for previous 3 bed, 3 floor house. It's hideous. Switched supplier already. Freeze most of winter. Suspect immerser and/but want to see. Also, I believe there is gas somewhere in the…
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Standing charges being used to offset energy price reductions
The standing charge seems to be providing energy suppliers with a way to keep their revenue stream up i.e. bills high, even as the prices of energy falls. Possibly not a major revelation but it is noticeable in the current market conditions that energy bills are driven by the economics of the companies rather than the cost…
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Credit refund after switch
Hi Guys, I'm looking for your wisdom please. I recently switched supplier and the switch all seemed to go through all as planned with no issues. However I was in credit by quite a bit of money and getting this money back seems to be harder than expected. I have called the old company, Ebico, and requested this. They said…
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Best method for finding and changing to new Gas/Electricity provider.
Hello there. I have been with British Gas for my electricity and gas for the entire time I have lived at my property (15 years - please don't shout). It is one of those things that I just never got round to but am determined to do so, shortly and save myself (hopefully) quite a bit. A bit of research has revealed that it…
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One bed flat using masses of electricity
Hello all, I need some help getting my electricity consumption under control. I'm in a one bed ex-local flat, top floor, flat roof, uninsulated solid brick walls, no cavity. We used to have old storage heaters which were terrible at heating the flat and we really struggled with condensation and very bad mould all over the…
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Unable to change energy suppliers
I went on a comparison site to change my energy suppliers. I found one which should save me £196 a year. Great I thought, I filled all the details to change and got their confirmation. Today I received an email saying that they were sorry but they could not become our supplier because we had the wrong type of smart meter.…
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Switched suppliers, charged by both for gas
02/03/20 Started process of dual fuel switch from Tonik to Outfox the Market 23/03/20 Electricity switch completed okay, but charged by both suppliers for gas from this date, and the Tonik account page shows a new ongoing supply from 28/03/20 (though the account balance has remained static since the most recent bill, which…
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How to take name off joint account
Hi I moved in with family members 2 years ago for a short time. As it was a rented property the estate agents had told British gas all of our names for the account. Although my name was on the account - I never knew it was as I was not the lead on the gas account so never received any letters. I had an arrangement where I…
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Switching stalled
Hi all, I completed the purchase of my first home on the 28th of February this year and applied to switch from the current supplier, SSE, to E:on on the 1st of March. Unfortunately the switch was refused, I phoned SSE and they said that there was an outstanding balance. Once I explained that I had only completed the house…
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New build, can I just switch energy?
Hi, I moved into a new build property last week. Can I just go ahead and switch to a new energy provider or do I need to sign up with the current provider on a no exit fee tariff first? Wasn't sure if I a new provider could sort out how much I owe for the few days we used after moving in
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Are energy companies legally obliged to provide previous customers access to their historical bills?
Hi, does anybody know whether or not energy companies are
legally obliged to provide previous customers access to their historical bills
(provided the person requesting the bills can prove that they were a customer)?
I switch regularly, and need to access bills from the last two or three
companies I was with, going back to…
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Smart Meters and Covid 19
Following
the update from the prime minister tonight, if my energy supplier contacts me
to get a smart meter fitted is that OK Are they
allowed to come in without PPE. Is this essential services
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Switching when in a fix - early exit fee
Hi all My energy is currently with EDF and is fixed until September. I can now switch to a cheaper tariff i.e. British Gas (Energy & Boiler Cover May 2021) but I would incur £70 exit fee. The tariff works out £130 a year cheaper so even with the fee I would be £60 better off and can also get £25 cash back. Would you switch…
