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3 Phase electric
Hi, I have owned this property since 2013 but have not lived there because on extensive refurbishment. I have installed a Ground Source Heat Pump and 3 phase. My electric supplier is SSE. They replaced the meter in 2016 but I am still not happy with the level of my bills considering I have not been living there. We are…
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British Gas Smart Meter email
I've just rejoined BG through MSE Cheap Energy Club. This morning I received an email from BG saying "Now you’re with us, we’ve checked the type of smart meters you have, and it looks like they won’t work with our systems. They will work as standard credit meters for now and you’ll need to give us regular meter readings.".…
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Switching & warm home discount
Hi, just wanted to alert people that it appears if you're waiting for your warm home discount and switch energy supplier before it's applied to your account you won't get it with the old or new supplier. You will have to apply afresh for the discount with your new energy supplier, some companies are not part of the scheme.…
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Giving wrong meter readings by mistake!
So I have been really daft and managed to give the wrong meter readings for my electricity to my supplier. They obviously did not check my closing meters with my old supplier as they promised me. So it was only today when I pressed the meter too many times that I realised. I know I've been stupid but this is the first time…
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British Gas replaced meter due to smell of gas, am I liable to pay for this?
During the regular service by British Gas at my Mum's home a smell of gas was discovered by the meter. They replaced the meter and my Mum thought that was the end of it. A few months on now, she has received a letter from British Gas to say they are passing on her details to a debt collector if they do not receive payment…
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Eon bill mistake.
Hi everyone. We moved into our house 2 years ago. The previous tenant had a key meter installed but we contacted Eon and informed them that we were the new tenants and gave them a meter reading and they sent us a new key which we have used ever since. We have recently had a bill for over £2000 which we couldn't understand…
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Hot water and heating bill in a block of flats
Hello experts. As background I'm new to the UK. Moved into our first rented apartment in Dec 2018. Its in a block of brand new flats. The flats have radiators for heating. There's a central gas boiler which I believe supplies hot water to the flats. Bill is then apportioned based on usage. So here's my issue. There seemed…
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Water heater timings using Economy 7 tariff
Hello I have recently moved into a second floor flat which has a hot water cylinder supplied by a tank the previous occupant had installed in the attic of the building. The flat is on the top floor and has access to the attic. My questions concern when the hot water cylinder should 'charge' or heat water according to the…
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Boiler grants, We qualify but Boiler doesn't.
please delete, found correct thread
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Thoughts on Boiler Issue Please
Hi All. I recently bought a one-bedroomed flat, and I would appear to have a few options with my boiler which a survey said has a plate is faulty and needs replacing. My options would appear to be as follows: 1. Get a new boiler - Worcester Borsch 200 25kw boiler with 6 six year warranty, cost for boiler, parts and…
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Do prices change?
Was paying 22p per kWh for Robin Hood so used citizen's advice website to find a cheaper one and found Yorkshire energy for 12p per kWh fixed for 12 months Just did another search and now there is another one which is slightly cheaper but only by £2 each month so won't bother switching again So do the prices of electric…
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Energy break
Is it possible to come to the end of an energy contract and not sign up to a new provider? I am going away for 6 weeks at the end of my energy contract and want to leave finding a new provider for a few weeks. Is this possible and if so how do I go about it? Thanks
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Business electricity - Scottish power - HELP!!!
Help please! I have a small hotel (9 rooms) and bar.My electricity provider is Scottish Power. I have been paying £680+/month by direct debit however, last week they announced that they would be putting this up to over £1200/month. I have queried this and provided meter readings. They informed me today that they have now…
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Avro warm home discount
Have Avro always offered the warm home discount? I changed to Avro from British Gas in 2018 using the switching tool in mse. It said on the list that Avro didn't offer the discount but it was still worth me changing over despite this. I've just checked the Avro website and it turns out they do now offer the discount. Did…
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British Gas Protection Feb 2021
This tariff is only available through the comparison sites but apparently is restricted to Honeowners only. This doesn't seem fair as the Boiler protection element is free and can be cancelled. Anyone any thoughts whether I could go ahead anyway as I am a tenant.
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Issue transfering SMET2 meter to new supplier
Both my utilities are on SMET2 meters since June 2019. I transfered suppliers on 25 November from Lumo to EON. At the moment my gas has been transfered accross but there is an issue with my electricity. I have been informed ... "Thank you for understanding the
last time we spoke,unfortunately your account isn't live with…
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Ovo taken too much money on DD
My daughter is in her first flat of her own. She generally copes ok but today has discovered ovo her energy company have taken 3 times the amount they should have for her direct debit leaving her seriously short. They are saying it will take up to 14 working days to refund her the money. Money she desperately needs to live…
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exit fees
I understand that you can change your energy company and no exit fees will be charged if you are within 49 days of your fixed contracts? is that correct?In my case I have an electric tariff with npower ends end of April 2020 and my gas is also with them and ends end of December 2020. I realise I will have to pay the exit…
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Quotes on USwitch different from actual supplier website
So I am currently looking to switch both my gas and electricity and am checking out various suppliers. However I have noticed that when I input the same usage details into USwitch, I seem to get different results (based on a monthly direct debit price). For example, it says that with Scottish Power I would pay £57.81 on…
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Economy 7 Tariff Swap
Hi, wondering if anyone can help me? I've been on economy 7 tariffs for years with NPower. I've tried to find alternatives to my current Standard SC Electricity DD Economy 7 and Standard SC Electricity DD Super Tariffs for some time but so far no one can offer an alternative. None of the websites seem to recognise my…
