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Insanely high British Gas bill...
Hi guys, I'm freaking out a little and need some insight/help I moved out of my parents into my first flat back in October, I'm renting a 2 bed flat with a flatmate and everything has been seamless except for British Gas. When I first set it up they got my post code wrong, and kept sending letters demanding payment from an…
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British Gas says we owe £1600+ as we have not paid electricity for 2yrs and getting away with it
We got home from work this week and we had no electricity. After doing the normal checks, we called up British Gas who confirmed there was no fault in our area and since our electric meter had the lights on, we had power the meter is faulty. After a lot of faffing and being given the wrong information several times, they…
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Electricity Bill after Death
Mother died in 2016. Before her death she had moved from her own property into a Care Home. Approximately 2 years in the Care Home then, and this is where she passed away. Her own property was sold, all savings and other monies accrued from the Estate has been divided amongst myself and siblings. However, today an energy…
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Gas Disconnection
I have committed to be a no gas house with Solar-panels and Air Source Heat Pump. Getting my Gas Meter removed is necessary to make space for my new pressurised water tank. However getting the meter removed is proving less than easy. Tonik continue to bill be for a standing charge 3 months after ending my supply with them.…
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OFGEM Automatic payments (compensation)
Hello. Is anyone here familiar with these regulations. I am a tad confused by it all. My final bill was 24/01/20 showing credit balance. I did not receive the refund. Today I sent an email entitled COMPLAINT saying I had looked at OFGEM rules and the refund should have been made within 10 working days/2 weeks and there are…
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Energy/Landlord Crisis... Where to now?
Hello everyone, This is really a long story (it's been an ongoing issue now for 13 months) so I am going to try and summarise all our points and ask if anyone has any advice/help/direction as we are pretty desperate for resolution. We moved into our apartment in December 2018 after relocating from South Africa. We didn't…
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Pure Planet raising an issue with my meter - help!
Hi all. I've switched to Pure Planet and have been with them 3 months or so. When I sent through my latest reading they've been back in touch to say there's something looking a bit dodgy and so could I send a clear photo of the meter. I've done this, and they're saying it doesn't match the details held on the national gas…
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Feeling trapped overpaying due to my Smart Pre-payment meter!
Ok, Im getting really frustrated at the moment with my Gas and Electricity. I am currently with British Gas, and have been for some years. I have smart pre-payment meters with them for both my gas and electricity. Until recently this has worked for us, but now we are seeking a better deal. Have been offered some…
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EDF pre-pay electric meter, sudden price increase?
Hiya everyone, I've had an EDF pre-pay electric meter for years and we've always used about £50 over 4 weeks but the last 2 months we are now using £50 in just 2 weeks. We've not changed anything in the house or purchased any new appliances, any clues why the sudden double increase in price?
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Eon smart meters IHD constantly restarting with lost connection?
I have EON smart meters for both gas and electric. my IHD (a Chameleon IHD3-PPMID) says "waiting for current data" or occasionally "lost connection... waiting for current data" and the signal icon in the top left of the display is flashing (when it says "connection lost... waiting for current data" the signal icon is not…
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Utility Point - recourse to ombudsman
Just wondering if anyone has had to resort to contacting the Energy Ombudsman regarding Utility Point's lack of customer service. There are already several discussions regarding their failure to repay credit balances. I wanted to know if anyone has been forced to wait the full 8 weeks after a formal complaint and what…
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Energy credit refund confusion.
It has recently been announced about new rules coming into force on 1st May 2020 about energy switching compensation, but there is an article on this website saying that these rules came into force last May 2019. Which is correct please? I ask because I believe I qualify for compensation. I switched my energy supplier on…
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Looking for a gas supplier that can handle zero usage
We had our gas supply cut off years ago, but last summer they relined the pipes, and we arranged for the supply to be reconnected so they relined our pipe too (otherwise they'd have cut it off at the street, and reconnecting at a future date would have involved expensive trenching). So we got a capped meter installed. The…
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The Energy Price Cap - How does it work?
So in trying to understand how the price cap actually works, I've spent a fair bit of time googling to see if I can make sense of it, to truly understand if it even means anything. The only explanation I can find is that you energys price is capped at xxxx per year. But further in the bumpf it talks about the unit rate is…
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Electricity Economy 10 Tariffs
Can anyone tell me which energy suppliers provide an Economy 10 tariff. I am currently with EDF. I have no wish to change my existing multi-rate meter. Many Thanks
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Daily Electricity Usage
I have just checked our meter readings against the last set and we are using 36 units per day. Surely this is way too much? Is it worth me having a smart meter fitted?
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New tariff + smart meters
With SP and on a decent tariff, there is a new one on mse that is a lot cheaper for my units and SC .This one means i have to have smart meters. Now the one i am on now olso says smart meters within 3mths, i have been putting them off for the last 6mths as i don't want one. So do i go for the cheaper tariff and she if i…
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Query regarding heating a home office
Hi all, I was wondering if you could help? I work from home 2 - 4 days a week, and have a spare bedroom I use as an office. I currently heat it using my gas central heating - so the boiler is on, and the radiator in the office is on as well as another radiator downstairs that just won't turn off for some reason. I keep the…
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Gas usage is too high!
I've just moved into a rented property with a prepaid smart meter, my gas credit is going down alarmingal fast so I've looked into my usage and on one day I used 65 kWh of gas when I had all the radiators turned down and the boiler at about 50 degrees my heating was only on for 4 hours and I used the shower for about…
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Energy firms to pay £30 automatic compensation for more switching delays and mistakes - MSE News
Energy firms will soon be forced to give automatic compensation for a much wider range of switching delays and errors, under new rules announced today - including if you don't get a final bill from your old supplier within six weeks...Read the full story: Energy firms to pay £30 automatic compensation for more switching…
