Pure Planet raising an issue with my meter - help!

idrewuk

Hi all. I've switched to Pure Planet and have been with them 3 months or so. When I sent through my latest reading they've been back in touch to say there's something looking a bit dodgy and so could I send a clear photo of the meter. I've done this, and they're saying it doesn't match the details held on the national gas database.
I'm baffled as I've lived here for 16 years and have had the same meter for the entirety; I have also switched providers about 6 or so times that I can remember, all seamlessly without issue.
Any ideas what this could be about? And any background on the database? I'm talking to them through their support to try and get it resolved but wanted to see if anybody had any advice or similar experiences, thanks. 

brewerdave

Had a similar experience when I moved my leccy to Avro last September - they couldn't complete the switch initially because they insisted that the National database still had the details of a meter which had been changed in 2016!! I ,too, had to photograph the meter AND the card which had been left when the meter had been exchanged.
 I had been thru 7 utility cos. since then including 3 SOLRs , none of which had reported any problems with my meter, all had showed the correct meter number. Avro sorted out the discrepancy in a couple of weeks, but could offer no explanation for the issue.