Utility Point - recourse to ombudsman

dali21

Just wondering if anyone has had to resort to contacting the Energy Ombudsman regarding Utility Point's lack of customer service.  There are already several discussions regarding their failure to repay credit balances.

I wanted to know if anyone has been forced to wait the full 8 weeks after a formal complaint and what success (if any) they have had with the ombudsman.

tk47

dali21 said:

Just wondering if anyone has had to resort to contacting the Energy Ombudsman regarding Utility Point's lack of customer service.  There are already several discussions regarding their failure to repay credit balances.

I wanted to know if anyone has been forced to wait the full 8 weeks after a formal complaint and what success (if any) they have had with the ombudsman.

No, they were very quick to resolve any complaints I had when I was with them.
See my comments in the Utilty Point feedback thread

dali21

tk47 said:

No, they were very quick to resolve any complaints I had when I was with them.
See my comments in the Utilty Point feedback thread

Thanks tk47, you were one of the lucky ones, but I think they may gone seriously downhill since you left.  

7Phil

I can't see any way of getting the Ombudsman to move until each individual has exhausted the complaints process with the supplier, either by getting a deadlock letter or waiting 8 weeks.

I would have felt for sure Ofgem would be interested in watching current trends of serious failings by suppliers towards customers to prevent a collapse before it happens, but does not seem to be the way things work.