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Avro Energy
I switched from Avro Energy to The peoples Energy back in January this year. I have just received an email from Avro(11 months after the switch) that i owe them £115 seems very strange to me...Im worried it could be a scam
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High energy use help?
Hello all we switched to Bulb from British Gas as out bills were quite high. Bulb said they would be cheaper but our place STILL has high bills. We seem to be paying around £90 a month for a one bedroom council bungalow (Monthly payments £92.49 Average monthly usage £81.63). I don't understand with just two of us. Friends…
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Meter reader Q
While I was out, my wife informs me that we had a visit from a meter reader! First since 2015. Apparently to read the gas. As I'm with a small supplier, Avro (and have been with various small Cos. since 2015) my question is ,where does the reading go? To the local distributor or data collector ,as I presume Avro won't be…
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Domestic Electricity Supply for flat
If anyone can help, suggest a way forward that would be brilliant... I live in a small block of flats (there are 2flats) we have a very small joint hall with one led light and an electric point. Last year our kWh use was 11 (yes 11). However we are being ripped of for £400 per year as of our extortionate standing charge…
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New smart meter
How can you tell if your smart meter is a sent 1 or a smet 2
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Help please - Unauthorised energy supplier switch
Good Morning I am seeking some advice following an unauthorised switch of my energy supplier. I have been a customer with Out Fox the Market (OFM) since September last year, in July I received a bill for £1800, I thought something was wrong right away as I paid monthly by DD. I checked my bill for the usage and noticed…
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Smart Meters - semi-concealed gas
Hi everyone, I am about to switch supplier (savings to be had), but I want to get a smart meter installed. My current supplier (Bulb) didn't install smart meters for me due to the semi-concealed has meter that I have. So I have asked potential new suppliers (EDF, SSE, Igloo) if they can install to this type and they have…
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Boiler grants
Last year I tried to get boiler grant but my income was too high I had another look recently and saw they had added quite a few more qualifying benefits so rang a few suppliers the first said I would have to make a contribution and quoted me £1200 the next one came out and quoted £800 so I rang eon they came out and gave…
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Smart Thermostats for Multiple Sites
We have a number of self catering cottages/houses on 3 sites - 10 combi boilers in all. One is the birthplace of the poet/writer Dylan Thomas where he lived for 23 years and wrote two thirds of his published work. We want to be able to control the heating depending on whether the properties are empty or occupied. Has…
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Smart Meter needs an update to work??
Hello - EON installed a Smets2 smart meter in January this year and all has been working fine until last week. I moved to Green Network Energy in October and all was working fine. My meter passed on readings to GNE and my In Home Display was working well displaying GNE tariff info and messages. Last week my IHD stopped…
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Minimum top up for most British Gas prepay customers to rise to £5 - MSE News
The minimum amount British Gas customers with prepayment meters can top up is set to increase from £1 to £5 from 1 January, adding further woes to people already struggling. This comes as part of the energy giant's change to using Payzone terminals for its customers to top up...Read the full story: 'Minimum top up for most…
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Am I liable to pay debit balance for mis-sold tariff?
I would really appreciate your thoughts and opinions with a current complaint that has been investigated by the Ombudsman. I'm not sure whether I should appeal their decision or accept it but feel that I have been 'done over' even though the Ombudsman has upheld my complaint. Here's the background... I have been…
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EON SMET2 Install
Hi I'm having new SMET2 meters installed this month and was wondering how you can distinguish between an EON SMET2 and SMET1? Many thanks
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Utility Point Credit
Ive recently discovered im potential in credit with Utility point for over £350 pounds as i havent submitted a reading for a long time. Ive submitted the readins today and then spoke to them but they are saying i can have the money back until they have at least 3 monthly readings in the last 6 months. Is this correct..?
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Energy Supplier used wrong meter
I wonder if anyone can help? British Gas have been using estimates and readings from the wrong gas meter, ie not the gas meter installed at the property (I own the flat, my daughter lives there, and my name is also on the gas account), and I am now dealing with British Gas complaints department. I became involved when BG…
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Change of energy supplier - FIT
I am considering changing energy supplier but I currently get a Feed in Tarif. Would the new supplier have to honour the FIT upon transfer? Thanks.
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Stuck - Switch in Progress
I started a switch in late June 2019 and the switch was successful in July 2019. I'm now keen to explore if it's good to switch again...... BUT I can't because my Cheap Energy Club account is stuck "Switch In Progress" I have emailed energyclub@moneysavingexpert.com roughly 24hrs ago but as yet no reply and my account is…
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One day ....
... I won't have any phone calls , texts , letters or emails from EDF bullying me into having a smart meter . Even when I block their no. On my mobile I still get calls and texts . They are treating me in a stalker like fashion when eventually I will be frightened to go out to the shops Okay, I made the last sentence up,…
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Energy swithcing and moving home
I'm currently on a standard electricity only tariff and want to switch to a better deal. However I'm to move home in the next 5 weeks that I'll need both electricity and gas supply. For a stress free move (!) what is the best thing to do to get the best deal? Switch now at present address and go dual fuel with new supplier…
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British Gas Raising Minimum PAYG Payment from £1 to £5 Immediately!
I have just received an email from British Gas informing me of changes that will become effective on 2nd December (yep, 2 days ago!). One is the Payzone switch. But the other thing is that they will be increasing the minimum top up payment on PAYG meters from £1 to £5. I am so angry about this. Is it not bad enough the…
