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The Extra Energy Muddle
I was an Extra Energy customer when they ceased trading last November. This week I have received a Final Statement with a balance owing of some £722. * Since they ceased trading their on-line portal has no longer been available - I have no access to statement history or meter readings or even the details of the tarrif I…
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OVO charging me £578 for gas used in July, help/advice please?
https://imgur.com/a/xl5zF5g Moved out of a property at the end of July this year and closed down my OVO account, or at least I thought I did. Above are the statements from the last 3 months with them, including the most current one with the £578 gas charge on it! In the May and June statements the bill shows estimated…
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Smart Meter
Hi, I know this question has probably already been asked, but do you have to have a smart meter? I have been getting repeat text messages recently from my energy supplier (EON) and emails too, asking me to contact them to make an appointment to book a smart meter fitting, as they are in my area. I really don't want one,…
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Recordings
My pal is having an issue with Scottish Power at the moment. Without going into the ins and outs of it does anyone know if they record there calls and if so how long for? I have looked at the FCA website and it states a minimum of 6 months but i'm not sure if that just covers insurance sales. Thanks for reading.
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Cheap energy Club
There is an error on the cheap energy club site with the tariff for Bulb energy the correct daily charges are 19.47p for gas and electric and 13.06P for electric and 3.33p for gas per Kw/h Is it any wonder people who switch find little or no savings in the new supplier with either the supplier not updating the charges or…
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Age for winter fuel payments?
This week's MSE email suggests that people over 64 are eligible for winter fuel payments. I can't see how this is the case. I am 64 but according to the info, you have to have been born on or before 5 April 1954. I was born on 2 December 1954 so I am 64 and in fact will be 65 in two months' time right at the start of the…
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New gas and electric supplier for 1 bed flat
Hi there I am moving into a new 1 bed flat next week and am looking for a good quality gas and electricity supplier please? I used the energy club and saw Bulb energy are really good according to the reviews. However they are down as the 3rd best so I'm wondering who are the 1st and 2nd best? I also wondered how frequently…
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four more ,,,,,,,,,,,
comments on another post about robin hood power , brought up this Robin Hood Energy, the energy supplier owned by Nottingham city council, has failed to pass on £9.5m in renewable energy subsidies after collecting them from customers through their bills. The supplier has already claimed the sum from its customers, to be…
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When Does A Proforma Bill From Economy Energy Become A Final Bill - It Doesn't
I had my proforma bill from Economy Energy back in May. I told them it was wrong and they agreed to revise it. In June, unbeknown to me, they uploaded my revised bill to my account in my favour. And there it has sat ever since, still as a proforma bill. I contacted Ovo, told them my bill had been revised and told them to…
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British Gas Energy Plus Protection Green
Hello, I switched to this tariff in part because it was described on moneysavingexpert (and still is) as 100% renewable electricity. It is not. British Gas give the following figures: Coal 7% Natural Gas 35% Nuclear 10% Renewables 46% Other 2% MSE directed me to this page moneysavingexpert dot com / tips / 15-05-2019. In…
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Octopus Energy Wheel Of Fortune. Anybody "won"?
I am with Octopus for my electricity. When you submit a meter reading on line, you then get a go at spinning their Wheel of fortune. This is a wheel divided into 12 segments, of which five are £0 and seven have a value, most £1 but there is one £512. Now I have spun the wheel 12 times now and won nothing. The law of…
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Extra Energy credit...getting it back
Hi all. I know this will have been asked many, many (many) times....but cant find the mega thread (I read it a few months back). I was with EE, running a credit of approx. £150 (but have no evidence of that other than monthly meter readings). I was transferring from EE to Spark when they both went bust. Spark obviously has…
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Robin Hood Energy conerns in the Nottingham press
There is quite a bit of chatter on this article in the local press and on the Nottingham social media sites and many people are very critical of the City Council entering the energy market. https://www.nottinghampost.com/news/nottingham-news/concerns-raised-over-future-robin-3378006
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EDF billing complaint
Hi there,! I wondered if anyone!can advise on what to do. I moved!into a new place and switched providers from EDF beginning of May. The switch was completed and EDF sent through!a bill in June which I paid. Then a few weeks later they sent through another one.! I queried it as it was for the same dates. I was told that I…
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Huge Gas & Electric Bill for Pensioner - Help please !
Hoping someone may be able to help here - my mother is with N-Power on a contract until March 2020 and has been paying £106 per month for her gas and electric. Neither meters had been read for 16 months until i submitted an online reading two weeks ago as she had a card left by the meter reader. Now she is having her…
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British Gas quadrupled my bill
Morning all, Woke up today to see £208 come out my bank account from BG instead of the usual £48 fixed tariff, got straight on the phone and they said they're changing it because our usage has gone up and said there's nothing they can do and that if we want to leave suddenly we'll have to pay £1000. Although strangely they…
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OutfoxTheMarket - tariff not on the account list
Am just switching to OTM (4Oct2019) and am trying to update my CEC account accordingly. However my new tariff - ONE VARIABLE PLUS 1.0 is not on the dropdown list, so future comparisons will be incorrect. Can this be corrected?
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Big Energy Switch
Last year I’d just agreed a new tariff when I got an email re: the big switch - I’m due to switch again and wondered if there’s a new joint switch due? Don’t want to do what I did last year & pre-empt it. So - is there a new ‘Big Energy Switch’ due?? Thanks
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Switch or no switch
I have been checking the various switching sites and found discrepencies in their figures, which makes switching even harder to work out. My current supplier OVO, has unit charges of £0.1151 for electric and £0.0268 for gas. Yet when I check the savings being trumpeted on the various sites, I am told I can save anywhere…
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Energy prices fall as new price cap level kicks in, but most will still massively overpay - MSE News
Millions of customers stuck on expensive standard tariffs should start to see lower energy bills this week as Ofgem's new price cap level kicks in, though most will still be massively overpaying – you could save £300+/year by switching supplier...Read the full story: 'Energy prices fall as new price cap level kicks in –…
