EDF billing complaint

R889

Hi there,!
I wondered if anyone!can advise on what to do.

I moved!into a new place and switched providers from EDF beginning of May. The switch was completed and EDF sent through!a bill in June which I paid. Then a few weeks later they sent through another one.! I queried it as it was for the same dates. I was told that I didn't need to bother and that this would be sorted and the bill amended and I didn't need to do anything else (I have!this in writing from an online chat transcript). I put it to the back of my mind thinking that it was resolved and I didn't hear anything else from EDF going forward. Skip forward a couple of months I go on holiday!and get back at the end of August and there's a letter from LCS, a debt collector saying that I owe money to EDF roughly 46 quid the same amount this bill was that should have been amended.!

I contacted EDF and explained the situation to them they said they can't find an account and I have been going back and forth sending them all the info I have and the transcript!that says that they will void the bill. I have since received!more letters from LCS who say they are only instructed by EDF and can't do anything!themselves. EDF are now not responding to my emails it's been over a week. As I am concerned about not having evidence of what they have said so I am reluctant to call them. They have still yet to confirm that they have found an account related to me. LCS have sent through a final notice and will be pursuing court action very soon.

I put in a complaint!with the Ombudsman!a couple of weeks ago but have not heard anything.

Obviously I'm concerned that this will affect my credit rating and it's very stressful as I'm hoping to buy a new house next year and will obviously need to get a decent mortgage.!

I don't really know what to do.!

JJ_Egan

Copy of this chat saying sorted to LCS .

Ectophile

If you have not already done so, make it clear to LCS that the bill is in dispute, and that they must refer the matter back to EDF.


As a debt collection agency, they have no power to do anything to you. They are just trying to scare you into paying, so they can earn their commission.

Gerry1

Send an invoice for the hassle and waste of time to EDF's CEO. You can find out his email address at CEO Email. Check your credit rating and if it's been damaged then increase the amount appropriately. Say that you'll take them to the small claims court if it's not paid.

Alternatively, you could send him the invoice by recorded delivery, enclosing a £46 cheque. If it's cashed that will add weight to your case when you have your day in court.