Recordings

VadersDad

My pal is having an issue with Scottish Power at the moment.

Without going into the ins and outs of it does anyone know if they record there calls and if so how long for?

I have looked at the FCA website and it states a minimum of 6 months but i'm not sure if that just covers insurance sales.

Thanks for reading.

JC9

My parents were with ScottishPower and they were disputing something originally stated on the phone by an advisor. I believe SP said they could go back up to 1 year to find the call, but couldn't guarantee it would be found.

Sorry if that's no help!

MovingForwards

"calls are recorded for monitoring and training purposes" means the conversation could be recorded via audio or it means the person on the phone leaves notes on your file.

db2016

i record my calls, always have done for about 3 years since ebay lied to me about a problem i had proof (they didnt ask for it but when i told them i had a recording they let go quickly).

usually just as their recorded messages say "this may be recorded" im sure to say "and so am i".

i dunno about the legality of this but when i have had an issue with someone and said have you a recording of the convo they say yes, and then i say yes i do too, they seem to sort things more efficiently! (maybe they dont have a recording and its a bluff but hey ho)


plenty of apps to do it.

Streaky_Bacon

db2016 wrote: »

i dunno about the legality of this but when i have had an issue with someone and said have you a recording of the convo they say yes, and then i say yes i do too, they seem to sort things more efficiently! (maybe they dont have a recording and its a bluff but hey ho)
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Legally it's fine but you may may not be able to share it without permission and may be blocked from using it in evidence, that is the only problem. But then it would be a brave party to dispute that something was said, and hope that the judge didn't allow the recording.

It is something I do. I had an issue with a supplier (not energy) about a year ago, when I had been promised a deal.

They said that they would listen to their recording. I told them I had a copy. Even so, they then emailed to say that they had listened and it definitely wasn't mentioned.

I responded, saying "2 minutes and 38 seconds after the customer rep answer the phone, he says "blah, blah, blah"

I got an email back the same day, saying that they had listened again and could now confirm that it was offered. :rotfl:

I suspect that they thought I was bluffing when I said I had the call.

FullForce

Streaky_Bacon wrote: »

Legally it's fine but you may may not be able to share it without permission and may be blocked from using it in evidence, that is the only problem. But then it would be a brave party to dispute that something was said, and hope that the judge didn't allow the recording....

It would be an even braver party who tries to introduce such inadmissible evidence to a court.

Streaky_Bacon

FullForce wrote: »

It would be an even braver party who tries to introduce such inadmissible evidence to a court.

The court has the ability to decide whether to allow any specific evidence.

There is nothing inherently wrong with trying to introduce evidence that may end up being ruled inadmissible, and there are procedures to deal with that.

It is a very different matter to knowingly lie to the court about a fact, and just hope that the court refuses to admit the evidence that proves the lie! :eek:



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db2016

yes its a grey area, but my understanding goes with yours,


much rather say i have it, and it be turned down at court by the judge, than them lie..

and agree, when i have mentioned i have a copy - well problems seem to get solved, funny that eh!

not a law breaker and i do things by the book or try to, but the more we fight them at their game, im all for it!

and even it comes in handy to remember a date or time someone mentioned to meet etc, lots of uses for them...