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Energy

Archives for July 2019

Switch Issues Previous Tennants
Hi all Sorry for the long post but do bare with me as I need major advice! I am due to move into a 2 bed flat I will be renting from a landlord. We found out previous tenants had the energy supplier as Scottish Power so contacted them to open an account so we could switch out asap. We are due to move in on 1st August so…
Switching from British Gas/Hive
I’m currently with British Gas and have HIVE & a Smart Meter installed....but have a few more monthly payments yet to pay for Hive installation. Now my questions are; 1. Can I switch from British Gas to another supplier before I’ve paid my last few monthly Hive payments ? 2. Which other suppliers can use Hive and Smart…
EDF Change tarrif issue / Simply Online 1 Year Fix Aug20v4
Im currently with EDF and my tarrif is to come to and end at the end of next month. Im a member of the cheap energy club and I used that fine last year to switch from an old EDF tarrif to a new one. This time I want to swap to there new tarrif Simply Online 1 Year Fix Aug20v4 but its telling me that I have to goto there…
Average electric consumption
Could anyone please help with an average electric consumption please as ours seems really high and I'm not sure why. I have spoken to our supplier and they have said we are averaging around 700 units per month. Just for information, we have a mid terrace 3 bed house built in 2007. I have 3 teenage children so there are 5…
Help with Management Company
So I live in a block of flats and the management company are saying that none of us can choose our energy supplier, and we all have to have the one they are contracted to. Of course, they are massively expensive. Can they do this? Don’t we have the right to switch? I am an owner, not a tenant.
Bulb don't want monthly readings!
I just sent Bulb my monthly meter readings and as usual got an email thanking me for them. However it then goes on to say: Another reading in about 3 months would be ideal to keep things shipshape. Don't they want monthly readings anymore?
EDF / new tariffs smart meter dependant
Hi My current EDF tariff ends in August, they emailed me to have a look at other available tariffs, but they are all dependant on having a smart meter fitted ( apart from the standard variable tariff ) It does say that you can opt out at a later date, but i am wary that this could be a lot of grief, and wondering if anyone…
Difference Cheap Energy Club vs Moneysupermarket
Hi I am looking to switch supplier today and recall an old email about having to go on Moneysupermarket to get the best rate from British Gas. When I put in my details, there is a difference between the comparison sites, e.g. standing charge is lower but tariff is higher at Cheap Energy Club vs Moneysupermarket. What is…
EON ~ ludicrous est final bill w/ smart meter
Hiya there i was wondering if anyone could possibly help me at all? i had a smart meter installed by eon in september last year, we have just moved out of that house, we have been paying a DD of £90 (inc. gas and elec) each month, i was asked to give them the final readings (which is ofc normal for the last day of…
Smart Meter readings
Hey, so I joined the smart meter club a couple weeks ago, my electricity is with Bulb and have just logged in to start having a look at my usage, to see if I could be more efficient and make some savings. Turns out their default setting is to request smart readings monthly(how useful is that)!!! Luckily their website says…
Energy Supplier made a mistake and now I have to pay for it
Hi all, I am currently having an issue with my energy supplier who I currently have a dual energy tariff with. I pay by monthly direct debit which they have decided is the right amount for me. At the start of June 2018 they changed my direct debit to near enough half of what I was originally paying each month. I didn't…
Help needed reading an electric meter
Hi I recently had a smart meter fitted and have just swapped suppliers, my new supplier has asked for me to submit a reading to them within 9 days, but I have never used this meter before and all it displays is a blank screen, so 2 questions I have are 1. How do I read the meter to give them the correct number that they…
by mistake topped up wrong gas card
Hi, I made a bit of a mistake buying gas at a paypoint the other day. I added £35 credit to my old supppliers (OurPower) top-up card which has now cases trading . When I put it in the meter, it was rejected as card error 34 and money where cleared from the card. I emailed my current supplier(Bulb) to ask about recovery of…
Faulty electric meter?
Just looking for a bit of advice please... My nanny is 89, she lives alone in a small two bed bungalow. She only has electricity, no gas. She asked me last week to check her electricity bill as she was worried about how much it was and she is £500 in debt. She pays £160 per month direct debit and they wanted to up this to…
Switching PAYG tariff to a new supplier
Hi guys, Since I moved into a new home I've been thinking about switching suppliers and SSE have been on the forefront. However, I currently have PAYG energy meters at the property and this needs to be changed in order to get better prices. My question is has anyone switched suppliers and asked for a meter exchange and if…
Using Cheap Energy Club, when to switch
my current fixed 12 month runs out on 26 Aug with Avro Energy, found a great deal on the Cheap Energy Club on here with Bulb, should i progress the switch now, or wait til a week beofre my contract ends? Dont want to be too keen, then end up being charged an early leaving fee?
AVRO Overcharging after death
My dad died back in November. He was with Avro and we continued with them for ease. How I wish I hadn't. They are insisting that we still need to pay £129 per month, even though the property is empty. They will reduce this to £30 for 3 months at a time, then they put it back to £129 with no warning. Three times we have…
Understanding Electricity Standing Charges
Hello. I've recently moved to a new home and I am responsible for paying the bills. So far in the past, everywhere I've lived I had to pay a standing charge (SC) for both gas and electricity. However, now I have learnt that my prepay electricity meter does not have a SC tariff! I've checked all relevant meter screens and…
Check your EDF bills !
Like many regulars on this forum, I monitor the energy bills of family & friends Just examined an Electric bill that covers 93 days, but it listed only 2 D/Debit payments being credited to the account over the billing period, which took the account balance from it's usual small credit status into Debt Checked with…
Electric supplier exit fee
Hi, so I have another electric supplier issue. I moved into a new flat on the 17th, and every flat in the building had the default supplier Ecotricity and were told to deal with them. I phone up to create my account on the 22nd but it seemed that they were in the process of switching me over to SSE and I had no idea why.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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