EON ~ ludicrous est final bill w/ smart meter

ZoeEmmaMarie

Hiya there
i was wondering if anyone could possibly help me at all?

i had a smart meter installed by eon in september last year,
we have just moved out of that house, we have been paying a DD of £90 (inc. gas and elec) each month,
i was asked to give them the final readings (which is ofc normal for the last day of tenancy,) so i text them to eon i then received an email asking for the serial number of the box as they had nothing in their system stating they had the meter changed over whatsoever?!?!
i then replied stating that i no longer had access to the property as i had already done the check out,

the people who installed the smart meter never told eon that they had changed it (given serial number ) or given the meter reading which was on the previous meter,

i had a guy from eon come round a month ago to take the meter readings and he was in the electrical cupboard for a good 15/20 mins and he said all done thank you,

but i had eon call me after i sent the final readings saying that i have never once given them a meter reading etc, i explained that someone came round and took the readings just a month ago, the person on the phone said they never inputted the reading into the system?

i kicked off and gave them the exact date and time the person from eon came round and took the reading etc , the person on the phone then double backed on himself and said oh wait he did take a reading but he didnt input it into the system because it didnt make sense? (so basically making excuses) , so that isnt my fault whatsoever?!

the gentleman on the phone also said that this whole issue with the meter and the readings is 100% the companies/workers fault and he will gain access to the property and take the serial number etc,

i have now received a email with an estimated final bill and it is nearly £500!!!!!!!!
with it being eons fault for the installation and his member of staff not inputting the reading he had taken on that date, what leg do i stand on?

the company has completely said its their fault, but as ive been paying a dd every month for the correct amount, i dont think i should have to pay this ludicrous £500 bill as its completely their fault,

can i please get some help as to what to do next please?
they've completely tried to screw us over nd im refusing to pay half a grand for something that wasn't my fault in the first place with the company admitting they're at fault 100%

POPPYOSCAR

Contact the Eon Rep


https://forums.moneysavingexpert.com/discussion/6026171/eon-renewal-rip-off&highlight=eon+rep

Gerry1

Ask for a deadlock letter by return and then complain to the Energy Ombudsman.

ZoeEmmaMarie

Sorry. Would you be able to elaborate at all Gerry? What is a deadlock? Many thanks

Gerry1

It means they can't agree. You need that before you can go to the Ombudsman, unless you haven't received one after eight weeks.

thorganby

This is yet another case of "This is all their fault and I have done nothing wrong" when you have actually done nothing since last September until now, when you have provided your final meter readings.

You do not need to pay an estimated final bill but why have you never logged into your account for ten months to check that the smart meter readings were correctly received and that the estimated DD of £90 per month was covering your actual usage?

A sensible person would have taken pictures of the meters, showing the final readings, did you?

Are you absolutely sure that the final readings supplied by you were correct?

You should know what the meters read when the new meters were fitted, you must know the details of your tariff and you know the readings that you have recently supplied, so YOU can work out your final bill for yourself.

It is ridiculous complaining to the ombudsman if you cannot supply these basic facts!

Talldave

Slightly irrelevant to the OP's issue, but what on earth was the meter reader doing for 15/20 minutes?? Surely we're looking at 2 minutes at most??

More relevant, if your supplier wasn't aware of the meter change, how do they know what the final reading on the old meter was?

Robin9

When the meter was changed in Sept 2018 the meter installer would have left a card on site giving the readings of the old and new meters.

The new meter would probably have been 00000.0 What was it when you moved out ? You should be able to do some straightforward sums to find out how much the bill should be - take away what you've paid in DD's - simples.

Have you a bill with an ACTUAL reading of your meter on it
- that will help.

Armed with that a formal letter of COMPLAINT - do not phone, do not email but use snail mail.

ZoeEmmaMarie

Thorganby
Actually it was the company who said it was completely their fault. Not mine over the phone. I had taken readings and I had posted them on the website Thankyou very much, I didn’t see it as relevant to post on here as it was regarding the actual company negligence not my own

ZoeEmmaMarie

Talldave

This is why I was really taken back/ confused as to what the hell was going on, it seemed they were trying to say they never knew anything then I was giving them times and dates and they then all of a sudden remembered what happened etc, it’s just ridiculous,

The thing is though, it was eon who came and changed the meter! They arranged it as our meter was old and outdated, it was two engineers from eon who installed it, they said everything is sent over/sorted and that we didn’t need to do anything when they had installed, how wrong we were, the only reason why I didn’t do anything The day they had installed it was because I was told it was all sorted o didn’t need to do anything re the installation

Gerry1

From the E.On website

"If you normally pay your bills by Direct Debit or when you receive the bill, then getting smart meters means that you don’t have to send meter readings every time in order to get an accurate bill.

"Save time
No more manually submitting your meter readings – they’re automatically sent to us."

There can be no excuse for E.On submitting an estimated final bill from a smart meter. Unless she's been living in a mansion an annual DD of £1080 p.a. doesn't seem unrealistically low, and ramping up the total to £1400 for 10 months (= £1580 p.a.) strongly suggests E.On have not only failed in their smart meter promises but have seriously miscalculated as well. If she was really burning it up at the rate of £1580 p.a. they should have spotted this long ago and corrected the DD to prevent such a massive unexpected debit from ever building up.

She should insist on an accurate final bill and refuse to pay any additional amount that's unexplained or significantly more expensive.