EON ~ ludicrous est final bill w/ smart meter

ZoeEmmaMarie

Thankyou gerry1 for the help you have been providing!

Thornganby if you have nothing of any use to say except troll I would prefer if you would just stop writing on this thread, I am asking for helpful/useful advice. Which is what Gerry and many others are providing to help me to get to the bottom of this issue,

Former_E.ON_Company_Representative:_Malc

ZoeEmmaMarie wrote: »

Hiya there
i was wondering if anyone could possibly help me at all?

i had a smart meter installed by eon in september last year,
we have just moved out of that house, we have been paying a DD of £90 (inc. gas and elec) each month,
i was asked to give them the final readings (which is ofc normal for the last day of tenancy,) so i text them to eon i then received an email asking for the serial number of the box as they had nothing in their system stating they had the meter changed over whatsoever?!?!
i then replied stating that i no longer had access to the property as i had already done the check out,

the people who installed the smart meter never told eon that they had changed it (given serial number ) or given the meter reading which was on the previous meter,

i had a guy from eon come round a month ago to take the meter readings and he was in the electrical cupboard for a good 15/20 mins and he said all done thank you,

but i had eon call me after i sent the final readings saying that i have never once given them a meter reading etc, i explained that someone came round and took the readings just a month ago, the person on the phone said they never inputted the reading into the system?

i kicked off and gave them the exact date and time the person from eon came round and took the reading etc , the person on the phone then double backed on himself and said oh wait he did take a reading but he didnt input it into the system because it didnt make sense? (so basically making excuses) , so that isnt my fault whatsoever?!

the gentleman on the phone also said that this whole issue with the meter and the readings is 100% the companies/workers fault and he will gain access to the property and take the serial number etc,

i have now received a email with an estimated final bill and it is nearly £500!!!!!!!!
with it being eons fault for the installation and his member of staff not inputting the reading he had taken on that date, what leg do i stand on?

the company has completely said its their fault, but as ive been paying a dd every month for the correct amount, i dont think i should have to pay this ludicrous £500 bill as its completely their fault,

can i please get some help as to what to do next please?
they've completely tried to screw us over nd im refusing to pay half a grand for something that wasn't my fault in the first place with the company admitting they're at fault 100%

Hello ZoeEmmaMarie and welcome to the Forums.

I'm sorry we've sent you an estimated bill when you had a smart meter. From what you say, I suspect there's been a delay updating the account following the meter exchange.

If I'm right, the meter reader who called would've had the old meter details on their hand-held device. There would've been no need to read a smart meter so soon after installation as they send us readings automatically. It's probably why they spent so long at your property, trying to work out what was going on as none of their details would've matched the meter they were looking at. They certainly should've explained the situation and I'm sorry if they didn't do this.

As you've left the property, the account will be being looked after by one of our Home Moves teams. I'd talk to them and use the complaints route Gerry1 mentions. They'll see if they can sort this straightaway. If not, they'll pass you to a Complaints Manager within Home Moves who will look after it until resolved. Contact details are on our website. Home Moves also have advisors on our Live Chat service if you prefer.

Hope this points you in the right direction ZoeEmmaMarie and sorry if I'm barking up the wrong tree.

Malc

ZoeEmmaMarie

Hiya malc
No you’re not barking up the wrong tree whatsoever, nothing was explained he just said all done thanks after spending a long time within the electrical cupboard,
Ok brilliant how would I go about the complaint regarding this Issue etc?
Many thanks for your response!

ZoeEmmaMarie

Hi Malcolm,
I have also now received a call from eon saying they can’t access the property, they were never able to and I was yet again given false information regarding the issue so I now have to do everything myself?!

Former_E.ON_Company_Representative:_Malc

ZoeEmmaMarie wrote: »

Hiya malc
No you’re not barking up the wrong tree whatsoever, nothing was explained he just said all done thanks after spending a long time within the electrical cupboard,
Ok brilliant how would I go about the complaint regarding this Issue etc?
Many thanks for your response!

ZoeEmmaMarie wrote: »

Hi Malcolm,
I have also now received a call from eon saying they can’t access the property, they were never able to and I was yet again given false information regarding the issue so I now have to do everything myself?!

Hello ZoeEmmaMarie and thanks for coming back to me.

Please contact our Home Moves team and make it clear this is a formal complaint. If they can't resolve it quickly, ask for it to be escalated to a Complaint Manager. Contact details and more information about how we look after complaints is on our website.

Sorry for all the hassle ZoeEmmaMarie.

Malc

Gerry1

If you stay with E.On after it's all been sorted out, you can prevent any reoccurrence by telling them to bill you for the exact amount you've used.

Malc has kindly confirmed that E.On offer Variable Direct Debits.

ZoeEmmaMarie

Hiya male apologies for the late response, I have had to call today regarding it I have been now threatened with debt collection due to not paying yet I haven’t received an actual bill yet just an estimation,

ZoeEmmaMarie

iya malc apologies for the late response, I have had to call today regarding it I have been now threatened with debt collection due to not paying yet I haven’t received an actual bill yet just an estimation,

Former_E.ON_Company_Representative:_Malc

ZoeEmmaMarie wrote: »

iya malc apologies for the late response, I have had to call today regarding it I have been now threatened with debt collection due to not paying yet I haven’t received an actual bill yet just an estimation,

Hello ZoeEmmaMarie and, as above, have you raised a formal complaint?

If you have, please contact the Complaint Manager about the call you've received and for an update on the resolution they're working on.

Thanks ZoeEmmaMarie.

Malc