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British Gas mess
I changed from British Gas to Bulb in March. I've always been on prepay meters until I went to Bulb. Being on a credit meter was playing on my mind no end. I asked Bulb about prepay meters but was told they don't do them. I made the decision to go back to British Gas. It was a bit more expensive but it was worth it to me…
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High gas bills - possible meter issue?
Hi all, We moved into a one bed apartment in January, our bills for gas and electricity, so far are £800 for five months. Previous apartments (bigger ones) have been less than £400 for the whole year. We've been very strict with the timings, but we're using 10 units a day average in Jan/Feb and now, with only hot water on…
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Moving into a flat and exit fees
Hello, Sorry if this is a common question, this is my first time moving into a flat that doesn't have everything included. I am moving into a flat next week but will most likely switch gas and electric suppliers within the first 2 days. Do I have to pay any exit fees the energy company has for that tarriff? As I didn't…
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Switching from Octopus
Hi I'm thinking of switching from Octopus but only signed up in Feb and took advantage of their referral scheme by referring my dad. Just wondered if anyone is aware of any t&cs that mean either my dad or myself will lose the referral bonus if I switch now? Cheers
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HELP! I've been sent a bill for 2 years worth of electricity
Good morning. Yesterday I recieved a bill from Co-OP energy for £819.40!!! I switched to Bulb back in April sending them my meter readings to switch. I then recieve this massive bill. On looking at my account it appears they have only been taking money for gas. I was paying £45 per month then over the winter my direct…
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Hive bulbs and timings
Hi, I am due to go abroad and have hive lights set up to come on around 2100 hrs. If the abroad time is 2 hrs ahead and my phone time will change does this mean the lights will come on earlier too ? thanks
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e.on RHT tariff withdrawal
I've just received a letter from EON about withdrawing an older tariff, my RHT one. In September 2016 as part of the simpler meter project e.on were going to exchange my OP3 (14.4 hour) meter for an Economy 10 meter but was informed that the work was being suspended. I also received assurances that the current meter setup…
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Energy firms hit with fines of over £800,000 for breaking competition law - MSE News
Two energy suppliers and a consultancy firm have been slapped with large fines by Ofgem after breaking competition law...Read the full story: 'Energy firms hit with fines of over £800,000 for breaking competition law' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Consumer rights under Supplier of Last Resort arrangements
My energy supplier (Extra Energy) recently went into administration and I have been transferred across to Scottish Power under the "Supplier of Last Resort" regulations. I note that compared to what I was paying, the tariff I have been transferred onto is punitive. As I did not consent to be supplied by Scottish Power, I…
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British gas smart meter error massive bill
Hoping someone can help. I had prepayment meters in my house for my electric and then British gas installed smart meter and was working fine. Topping up online or in the shop. I called british gas to say the smart meter monitor wasnt working and could not see how much credit I had left and they said not to worry it will…
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Energy meter very strange situation&urgency
This is a very intricate story so bear with me please as I really need to sort it out somehow. I rented this flat in sept. 2018 without even knowing what a gas top-up system is and how it works. Beside from being an annoyance it didn't pose serious problems up until now; My gas meter (not my boiler) is defected (battery…
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Energy Switching - The Process
I'm just switching for the first time in about 4 years (because I kept getting good retention deals, before anyone says anything ;) ). The process is pathetic!! Surely it would be far easier, straightforward and transparent if you read your meters and give the reading to both the incoming and outgoing suppliers on the same…
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Bulb customers left with faulty smart meters - MSE News
Smart meters installed by the renewable energy supplier Bulb have been showing customers incorrect figures for energy consumption due to a fault with their displays, MoneySavingExpert.com can reveal...Read the full story: 'Bulb customers left with faulty smart meters' Click reply below to discuss. If you haven’t already,…
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Energy Bills Rocketed but Consumption the Same
In November, Green Star (our provider for four years) told us our bills were going to go up. We found a new provider, and were set to make the change, when Green Star told us they would find us a better rate. They actually lowered our direct debit, and we cancelled the switch. They have just billed us an additional £1000…
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Mods please delete this post
My mistake, looking for the option to delete post, but I can't see it in the edit window!
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Tempest Unvented Cylinder - Immersion Heater?
Evening all, We have had a Tempest 250l unvented cylinder for just under a year which runs in connection with a boiler. It is scheduled to come one once a day (6am) for 1hr and it provides the house with hot water for the rest of the day. I have read on some forums it may be cheaper to run via immersion if kept on 24hrs.…
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EDF Energy Prepay Topup 5 times to get lower tariff?
I have had a prepay Powerkey and meter on EDF used for the past several years. I have switched to a lower tariff with the same company and they have confirmed by email this lower tariff started on 06/05/19. BUT my meter still shows the older higher tariff and thus I am still paying too much. Upon enquiry the company say I…
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Cheapest electricity in KwH ?
Hi guys, Any ideas which company/ tarriff offers the cheapest FIXED electricity per unit in the UK? The cheapest I found is with British Gas with their Energy Plus Protection Green May 2020v2 tarriff that charges 14.03p per KwH. Cheers!
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Switch Nightmare, HELP
I decided to change suppliers from Shell Energy to Bulb over ten days ago. All seemed to be going well when I received an email from BULB saying that my supplier had refused the switch. I contacted Shell and eventually they got back to me saying there was no reason they would object to my changing suppliers!! Back to…
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Avro Energy banned from taking on new customers - MSE News
Small energy firm Avro Energy has been banned from taking on new customers because it hasn't joined the national smart meter network...Read the full story: 'Avro Energy banned from taking on new customers' Click reply below to discuss. If you haven’t already, join the forum to reply.
