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MSE Cheap Energy Club Not Switched
I applied on 18th August to switch tariffs onto EDF Easy Online Exclusive September 19. I received an email from the cheap energy club saying they have notified EDF and within a week or so i will receive a welcome pack. When i log into my cheap energy club account it also says switch in progress. Today i contacted EDF and…
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Emergency gas service charges
I had a man come out to read my meters and upon reading the gas meter he said he smelt gas and called the national grid. They were here within 20 minutes and confirmed a leak and replaced the part in question and promptly left, after checking heating and hob etc. My question is, will there be any charge for this? I’m…
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British Gas Homecare - Powerflush required?
We've had a bit of trouble with our boiler lately and required a few engineers. The issue is they never tell us the same thing. Engineer 1) You'll need a powerflush or we might not come back out to fix anything Engineer 2) You'll need to lift your floorboards as you've a leak in a pipe. This could cost you a few grand.…
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Switching to credit meter
We've just brought our first house which is on a pre-payment meter with British Gas. We want to move to a credit meter and change to a different supplier. I've been told that to switch supplier we'd have to be on a credit meter already so we're not sure whether we should just switch to a pre-payment rate with another…
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British Gas ordered to pay £2.65m refunds over exit fees errors after MSE investigation - MSE News
British Gas has been ordered to pay out £2.65 million compensation by energy regulator Ofgem for wrongly charging consumers exit fees and putting others on more expensive tariffs, following a campaign by MoneySavingExpert.com...Read the full story: 'British Gas ordered to pay £2.65m refunds over exit fees errors after MSE…
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Scottish Power Over Charging?
Hey, I am a young and new to electricity companies and their tricky ways. I moved into a two bed flat last year and started a new account with Scottish Power. When I just moved in there was an old bill left from the old tenants, I opened it to be nosey and see how much they were paying for their electricity and it was…
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Cancelled switch a week ago
Hi I switched to Bulb but within 14 day’s realised I’d moved from EDF to a variable not a fixed deal so I cancelled. I also called EDF AND bulb to confirm this and both were great. However I’m about to miss out on EDF’s latest fixed offer because the MSE energy club hasn’t amended my account such that I can’t select this…
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Incomplete Switch - what to do?
I arranged to switch through the Cheap Energy Club some months ago and was given confirmation that both Gas and Electric moved to Bulb from RobinHood on June 11th. I still have not received final bills from RobinHood; As well as the bill for fuel I will also owe exit fees. When I emailed I got "Once your new supply has…
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energy club alerts - identifying tariff
I regularly receive alerts, advising that I could save money by switching. Unfortunately, the switch guide is comparing Flow Energy tariff Flow Variable, instead of Flow Allium Dec 18 (which is not included in the pick list). I know what the tariff rates are and what I am using. Is there any way that I can input my current…
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Co-op Energy hiding exit fees in final bill
I've just had an interesting exchange with Co-op Energy. I signed up for a tariff that had exit fees before the end of the fixed term of the tariff. However, I decided to switch to a different provider because they would pay my exit fees. So, I have been waiting for my final bill from Co-op Energy to show the new provider…
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Warm home discount
Head's up. Scottish Power warm home discount is now open for 2018/2019.
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Electric Shower Switch left on!!
Hi All! Me and my other half have just moved into a flat with an electric shower. The type where the water just wont come out until you have switched on the big red switch. Problem is, we KEEP forgetting to turn off the switch. Its really high up, not eye level and we're new to this so keep forgetting! Leaving the switch…
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Smart Meters. Con or not
I recently tried switching energy suppliers, but found I couldn't because my currently supplier fitted smart meters into my property and the new supplier I want to switch to have said because there are already smart meters installed they can not supply us. Is there anyway around effectively not being able to switch because…
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Two meters for Electricity
My 91-year-old aunt is with Scottish Power for her electricity and her bill has doubled in recent months to over £200 pm. She is worried because it's going to go up again in October. She wants to switch providers but has a problem - for some reason she has two meters (they were there when she moved into her home a few…
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Switching help
Forgive me. I don't consider myself an uneducated man, but I'm beginning to wonder. I would appreciate it greatly if someone could just cast a swift eye upon this. I'm trying to switch energy suppliers for my elderly parents. They are on Economy 7 and their current details are as follows - Electricity - Scots Power Tariff…
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Co Op Meter Readings
Anyone having similar probs with Co-Op and their seeming inability to manage meter readings and provide a decent customer service? I have been in touch them since May 2018 after unsuccessfully being able to enter meter readings for my GAS meter, due the previous estimated reading being significantly higher than the one I…
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Economy 7 63% price increase since Feb 2016
I was on a Scottish Power tariff which I took out in Feb 2016, called "Online Fixed Price Energy April 2017 tariff" The prices were: Standing charge £0.2055, Day rate £0.11971, Night rate £0.04676 All including VAT With my usage this meant an annual bill of £458.32 Now the best deal I can find (ignoring tiny companies, I…
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Electricity Meter Faulty - Big Bill
Hi Everyone, TLDR; Meter has overconsumed due to being faulty, neither my old supplier or new supplier will take responsibility for my bill. I have a tricky situation on my hands. I moved to a new energy provider and provided my new supplier with the final reading displayed on my meter, it was a little difficult as the…
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New Connection
Hi. What notice do you need to give a new energy supplier that you'd like to set up an account with them. I was told I had to tell them as close to my move in date as possible, now I've just read it could take several weeks to set up the account. The current supplier is British Gas, but this was my tenant's account and…
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OneSelect going to be Next Iresa?
Hi, Iresa had increased direct debit from £42 to £100 a month, wanted a one off £168 couple of months before going burst. Luckily I managed to switch to OneSelect. What a relief! Not long lasting though! Was paying £44 a month to OneSelect. No energy usage increased but now OneSelect upped the DD to £128 a month. Not a…
