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British Gas ordered to pay £2.65m refunds over exit fees errors after MSE investigation - MSE News

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British Gas ordered to pay £2.65m refunds over exit fees errors after MSE investigation - MSE News

edited 30 November -1 at 1:00AM in Energy
5 replies 1.7K views
MSE_Megan_FMSE_Megan_F Former MSE
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edited 30 November -1 at 1:00AM in Energy
British Gas has been ordered to pay out £2.65 million compensation by energy regulator Ofgem for wrongly charging consumers exit fees and putting others on more expensive tariffs, following a campaign by MoneySavingExpert.com...
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'British Gas ordered to pay £2.65m refunds over exit fees errors after MSE investigation'
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Replies

  • far2812far2812 Forumite
    919 posts
    PPI Party Pooper
    Hi again

    Does anyone know how to check if we are due a refund please?

    Thanks
    Total Quidco earnings - £547.98

    Everyone is scared of someone or something, everyone loves someone or something, and everyone has lost someone or something! BE NICE!
  • nic_cnic_c Forumite
    2.4K posts
    Part of the Furniture 1,000 Posts Name Dropper
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    far2812 wrote: »
    Hi again

    Does anyone know how to check if we are due a refund please?

    Thanks
    Did you get a final bill?
    Did you start your switch inbetween 49 days before end date or upto 20 days after
    Did you get charged exit fees
    Did you get charged a different rate from your fix in that final bill

    If your answer is yes to the first two and either yes to 3rd and or 4th then you could well be. Check your final bill and if you were charged exit fees when you shouldn't, or standard rate when you shouldn't then you should get one.

    I was charged at standard but given a discount which brought the price paid to the fixed rate, so check closely
  • dogshomedogshome Forumite
    3.5K posts
    Part of the Furniture 1,000 Posts
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    These illegal Exit Fee's charged by BG were a major topic on this site over a year ago - Just how long does it take for Ofgem to wake up and smell the coffee?
  • edited 5 September 2018 at 3:53PM
    50Twuncle50Twuncle Forumite
    10.6K posts
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
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    edited 5 September 2018 at 3:53PM
    And how do you think that BG will make up for their losses with the £2.65million refund ?
    They are going to increase their prices further still
    So its no win for customers - is it - really ?
    BG chairman (Andrew Gould) will still eat caviar for breakfast off a solid gold plate and he will still go off shooting commoners at weekends !
    He received a £20 million bonus this year - for what ?
    Things may (or may not) get better
  • chanz4chanz4 Forumite
    10.3K posts
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
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    MSE your statement about permission to change the meter is not accurate, neither the tenant or landlord own this as it belongs to the meter operator, its actually rented to the supplier.
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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