British Gas ordered to pay £2.65m refunds over exit fees errors after MSE investigation - MSE News 29 August 2018 at 8:45AM in Energy 5 replies 1.7K views

Former_MSE_Megan_F

British Gas has been ordered to pay out £2.65 million compensation by energy regulator Ofgem for wrongly charging consumers exit fees and putting others on more expensive tariffs, following a campaign by MoneySavingExpert.com...

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'British Gas ordered to pay £2.65m refunds over exit fees errors after MSE investigation'

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far2812

Hi again

Does anyone know how to check if we are due a refund please?

Thanks

nic_c

far2812 wrote: »

Hi again

Does anyone know how to check if we are due a refund please?

Thanks

Did you get a final bill?
Did you start your switch inbetween 49 days before end date or upto 20 days after
Did you get charged exit fees
Did you get charged a different rate from your fix in that final bill

If your answer is yes to the first two and either yes to 3rd and or 4th then you could well be. Check your final bill and if you were charged exit fees when you shouldn't, or standard rate when you shouldn't then you should get one.

I was charged at standard but given a discount which brought the price paid to the fixed rate, so check closely

dogshome

These illegal Exit Fee's charged by BG were a major topic on this site over a year ago - Just how long does it take for Ofgem to wake up and smell the coffee?

50Twuncle

And how do you think that BG will make up for their losses with the £2.65million refund ?
They are going to increase their prices further still
So its no win for customers - is it - really ?
BG chairman (Andrew Gould) will still eat caviar for breakfast off a solid gold plate and he will still go off shooting commoners at weekends !
He received a £20 million bonus this year - for what ?

chanz4

MSE your statement about permission to change the meter is not accurate, neither the tenant or landlord own this as it belongs to the meter operator, its actually rented to the supplier.