Co Op Meter Readings

Alimcdelia

Anyone having similar probs with Co-Op and their seeming inability to manage meter readings and provide a decent customer service?


I have been in touch them since May 2018 after unsuccessfully being able to enter meter readings for my GAS meter, due the previous estimated reading being significantly higher than the one I was attempting to enter. At that time, I was able however to enter an electricity meter reading.
I was told that I would need to submit two more gas readings a week apart for this to be resolved, which I did. Having completed this, contacted them again end of June and was told that according to my records, no action had been taken. Grrr. The man I spoke to advised me that in fact only one more meter reading had been needed, but that he would action this and I would be kept informed. Weeks later and nothing, not a telephone call, email or letter but on looking at my account today it would appear that the GAS meter readings now appear correct but I have no idea whether this accurately covers the period I have been with Co-Op or not as I have received no explanation as to how they have calculated my supposed use for this period?
However, on trying to enter an ELECTRICITY meter reading today, I am faced with the same problem I had all those months ago with the gas - their current estimated electricity meter reading is significantly higher than the one I'm trying to enter!!!!!!! And on looking back through the bills they have ALL been estimated and higher than the actual. What has happened to the online meter readings I've submitted?
Their lines are all closed for the bank holiday, so have emailed a customer complaint in, but feel like I'm going round in circles and they estimate I'm hundreds £ in debit !

JJ_Egan

I have been entering meter reading since Feb 2018 no problems .

Alimcdelia

Thank you. I'll see how I get on with my complaint but based on my experience I wouldn't recommend them to anyone thinking of switching :-(
Soon as it's sorted I'll be moving!

giraffe69

also no problems with entering meter reads

Alimcdelia

Thanks. They have now responded to my complaint - sort of - though no real indication of when it's going to be sorted. There seems to be a dispute between them and my previous supplier (that I wasn't aware of) which has been ongoing since end of last year! They admit it shouldn't have taken this long to resolve it, whilst at the same time not giving me any indication of when it will actually be resolved. Hmmm. In the meantime, they have cancelled all electricity bills so far, making me back in credit, without knowing how much my electricity costs are this year, which clearly I still owe, in spite of my having submitted meter readings ......... so it continues

savemoney

I am same been using them for 3 years no issues granted issues occasionally do appear with any service.

macman

If the reads you submit do not correspond to previous billings (seemingly too high or too low), then the computer will insert it's own estimated read instead. Easily avoided by checking your bills against actual reads.
As long as you know the opening and closing reads, it's a couple of minutes work to calculate your usage and then your billing, so you can see exactly what your billing should be.