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British Gas Hive
Not very happy with BG at moment We had installed Hive for the heating only to be told after 18 months the Hub needs replacing at a cost of £50.00. It begs the question how long would it be reasonable for a hub to last. To me 18 months does not seem that long but because it is out of guarantee (12 months) they will not do…
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Broken Electric Meter. EDF don't care.
Hi, Long story short. My electricity meter is broken. I told EDF about this last November. I've been waiting since then for them to send someone out to check/replace the meter. Last week I finally raised a complaint. They said someone would call. No-one did so I called; they told me they didn't have anyone available and…
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Money Supermarket mis sold British Gas Tariff
I signed up for a British Gas tariff which was advertised on Money Supermarket - fixed for 13 months and free boiler care. Switch went through ok but no sign of boiler care, online chats / calls / emails to BG over last few weeks and no joy so raised a complaint and told today I am not on a fixed tariff, don’t have boiler…
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Bit late paying bill - E.ON
Hi, Just wondered if anyone could put my mind at ease..... or confirm that I should be worried. I received an E.ON bill dated 28th March, there was a notification email sent but for some reason I did not notice it. I thought it was odd that I had not received a bill so I checked my account today to discover the bill and I…
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No MPRN for gas metre
Hi. Just signed a tenancy for a flat. Tried to organise gas and electric but my gas metre has no MPRN and the company could not find the address on the national database. I was told to call the national grid. Got a rather rude man telling me the address doesn't exist!?! He said I had to choose a supplier and they need to…
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Energy Switch Question
Hi all, Just a quick couple of questions, we are on pre-payment meters and we recently switched our energy suppliers from EON and British Gas to Boost as a comparison showed it to be an annual saving of about £77, before we had even received our key or card we received a notice telling us of a price hike which would cost…
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Contacting E.ON
Does anyone know what's happened to the E.ON on line 'Live Chat' service?
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Do I have to use the Ombudsman?
I have had problems with Npower billing over about the last three years (detailed in another thread). I have previously complained to Ofgem and received compensation. I have also raised a couple of so-called 'Executive Complaints' and had apologies and amounts 'written off'. In March my billing has gone wrong yet again and…
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NPower not accepting new tenant meter readings
Just moved into new property, took meter readings, setup new account with NPower, and now they are not accepting the meter readings. I have advised NPower that I'm obviously a new customer and just moved in, I have supplied meter readings twice so far. Just received and email stating: "The recent meter readings you…
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British Gas cancelled my direct Debit - their fault - now added new Derogaotory status to credit
Around December, British Gas without any notification stopped my direct debit for my dual Gas/ Elec. I noticed this around Feb so called them and they said they were having difficulties finding me on their systems and would call me back. On 5th of April I got a letter stating in big letters 'We're sorry - your payments…
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smart meters
My question: My energy tariff expires in 2 wks. I'm happy enough with my present energy provider to stay with them and switch to a new 12 mth fixed tariff - the unit prices etc being reasonably cheap. However terms of the tariff require I have to have a smart meter fitted. I don't want one of these meters. I've read the…
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British Gas Over charge
I am in need of some advice a few months ago now British Gas rang me and said would i like a smart meter I had many times expressed an interest but was always told that i could not have it done so was surprised by their call. The Gas rep said it was possibly because your still running night and day meters although by your…
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Cheap Energy Club savings figures
I'm currently with Bulb Energy but when I do a comparison check through the Cheap Energy Club, it shows me that I can save £60 by switching to Bulb paying the exact same rate I'm on just now on Vari Fair. This is based on 19000 kWh gas and 5600 kWh electricity. My current spend is calculated at £1397 and by switching to…
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Eon keeps issuing threatening demands for payment of an incorrect and inflated bill despite
My daughter recently moved into a flat supplied by Eon, but she decided to switch energy supplier because the Eon tariff was excessive and was also about to increase further. Unfortunately, settling the account with Eon has turned into a time wasting episode of incompetence. First, Eon apparently failed to close the…
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Utilita takes ministers to court over smart meter deadline
The challenger energy company has filed for a judicial review of ministers' smart meter rollout plans, Sky News learns. Under the Government's proposals, SMETS1 meters installed after that date (October) would not count towards energy suppliers' obligations to roll out smarket meters. The company is said to argue in its…
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Flat within a house with a central meter
I'm a flat owner but the flat is part of a larger house which has recently been converted and I still pay service charges for the upkeep of the grounds, insurance on the external structure etc. My current electricity situation is that the house has a central meter and the flats are sub-metered. The landlord whips up a bill…
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MSE News: 140,000 prepayment customers couldn't afford to heat their homes
One hundred and forty thousand households have been left without gas or electricity because they didn't have enough money to top up their prepayment meter, Citizens Advice is warning...Read the full story: '140,000 prepayment customers couldn't afford to heat their homes' Click reply below to discuss. If you haven’t…
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I'm sitting here in tears because of Scottish Power and Eon - I don't know where to turn.
I literally don't know where to turn and I'm so angry that I'm actually in tears of rage and frustration. I wish I'd never listened to Martin Lewis, Money Saving Expert. Changing suppliers to save a few quid has been a nightmare and not worth it at all. I'm now scared about ending up with no gas and electric and being…
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Big Switch 7 - Green Star now blocking switch away
I'm just wondering if anybody else took the 'MSE Big Switch 7' tariff from Green Star last year, and is now having trouble switching away. They are blocking my girlfriend's mother's switch on the grounds of a £130 "debt" (no meter reads taken and no DDs missed). They are also threatening exit fees, even though she is in…
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Meter Accuracy Test
I had a 2nd check meter installed 2 weeks ago. I have been asked today if i can supply the readings for SSE to check them The 2 meters have a difference of 276 units with the check meter being the highest reading. Does this mean that my actual meter has been running slow and i have just shot myself in the foot because i…
