NPower not accepting new tenant meter readings

Raphster

Just moved into new property, took meter readings, setup new account with NPower, and now they are not accepting the meter readings.
I have advised NPower that I'm obviously a new customer and just moved in, I have supplied meter readings twice so far.

Just received and email stating:
"The recent meter readings you supplied for your account do not fall in line with your previous consumption history..."

What previous consumption history would this be exactly? I'm getting fed up of contacting NPower multiple times to sort my new account and NPower keeps says this is passed on to some team of theirs to sort.

This not a very good start for a new customer, and doesn't give us much confidence in NPower going forward if they can't even setup our account properly from the start.

What should I do now? :huh:

molerat

Written letter headed in bold FORMAL COMPLAINT giving your name, address, date you moved in , opening meter read(s), subsequent reads and dates, dated photograph of meter, and a line stating that if they do not correctly set up and bill the account to those reads within 8 weeks you will refer the matter to the ombudsman.

Raphster

Thanks for your reply and useful instructions.

However I phoned this morning and got through to the team that could sort this and apparently between me giving meter readings for 2 meters on two separate occasions previously the readings had been mixed up :doh:

I've been told it's all sorted now after giving a 3rd set of meter readings and advised to only give meter readings over the phone. I prefer doing it via the app personally.

A_Nice_Englishman

Raphster wrote: »

Thanks for your reply and useful instructions.

However I phoned this morning and got through to the team that could sort this and apparently between me giving meter readings for 2 meters on two separate occasions previously the readings had been mixed up :doh:

I've been told it's all sorted now after giving a 3rd set of meter readings and advised to only give meter readings over the phone. I prefer doing it via the app personally.

Thanks for coming back and telling us what happened. It's always good to hear the outcome, especially if it's satisfactory one.