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Energy

Archives for December 2016

New Smart Meter Shows "Debt Recovery"
Hello everyone, I've been struggling to afford my electricity for longer than I can remember. It costs me more for my 1 bed flat than it does my Dad to pay for his bungalow with central heating on most of the time and I've had to make sacrifices. For eg, I can only afford to heat one room with 1 oil filled radiator, (the…
LPG Usage
Moved into a property with an LPG tank in the middle of October. At the time there was 80%, currently it is down to 10%. In two and a half months just over 70% has been used. It is a three bedroom detached dormer bungalow, how normal is this usage? I have also realised that the LPG boiler hasn't been serviced in five…
Cheap Energy
There must be thousands like me who took advantage of MSE's energy opportunity nearly a year ago and signed up to Eon's MSE Fixed 1 tariff which certainly proved to be a money saver. In a couple of months our 1 year fixed term will come to an end and all we can do is go for the cheapest deal available at the time - which…
EON's Website Is Kaput
Malc/Helena, Can you get someone who preferably wears long trousers and knows what they are doing to fix it please? :D Network Access Message: The page cannot be displayed Explanation: There is a problem with the page you are trying to reach and it cannot be displayed. Try the following: * Refresh page: Search for the page…
How to get electricity bill under control?
Hi, We recently got stuck with a huge electricity debt. We used to pay £150 which then jumped to £250 but we both work from home so expect it to be over the average. Then they dropped it to £75 and said we'd been overpaying and refunded about £700. 6 months later they say out current usage is £450 and we owe them £2500! So…
Spark Energy - Bill Dispute
Hi. Can anyone please advise on how best to proceed with this? I left Spark Energy in late October and signed-up with EON. The last end month account with spark at 30 September showed a credit balance of £340 although Spark are now saying there's a debit balance of £447! I contacted Spark by e-mail to query this,…
Sse smart meter.
Hi, Had Sse smart meters installed the other day which they seem to be OK so far. Just wondering if anyone has them fitted by this company because especially the gas alert which the meter stays red maybe after shower or heating Been on and turned off? I'm wondering if it's a long delay in the gas units talking to each…
Please can anyone who has gas through Iresa help with a query?
Hi, I have just submitted my first meter reading with Iresa and am confused with regards to the kwh for my gas. When I signed up the rate was kwh 2.379. Since being with them I have used 118 units of gas so my reckoning would be 2.379 x 118 = 28.07. However they have charged me £32.20 (I appreciate this is not a huge…
Prepayment Gas and Electricity to Meter
Hi all, This time last year, I'd changed from OVO to EDF because we wanted to change from prepayment to meter. EDF informed that they will be able to do this after a certain time with them. After this period of time, I enquired further to when both my utilities (Gas and Electric) will be changed to meter. They proceeded to…
Cheap Energy
There must be thousands like me who took advantage of MSE's energy opportunity nearly a year ago and signed up to Eon's MSE Fixed 1 tariff which certainly proved to be a money saver. In a couple of months our 1 year fixed term will come to an end and all we can do is go for the cheapest deal available at the time - which…
I really need help - I do not know where to turn
Please, please, please can someone help me with my electricity crisis. We have been in our house for nearly 16 years and have had constant problems with our electricity bills..... they are massively high. It's a very long story, covering the 16 years, and we still have had no help, no answers or, in fact, anything done to…
Has my energy switching taken too long?
On 24 November I have switched from Ovo to Economy Energy. Economy Energy have informed me that the swich has only completed today 30 December. Becasue of this I have not only was unable to benefit from a cheaper deal from Economy, but also have now spent a number of days on OVO's standrard rate as my fix with them has…
Maximum recharge price per kWh from landlords supply
Hi all, Trying to look into an issue on a gas supply for a relative of mine, who has moved into a supported living scheme. The block is of about 70 flats, and they have one central boiler room circulating heat and hot water around the building. Each flat is self contained. The freeholder, a housing association, are sending…
British Gas smart meter - change suppliers?
I sort out my mum's utilities for her. She recently got a British Gas smart meter and is happy with it as it shows her the usage of different things etc. Now her fixed rate is ended and I want to find her a better deal as I now have her annual kwh. But she is happy with the smart meter and says she wants to stay with…
Drayton thermostat - advice please?
I have moved about a week ago to a flat which seem to have this installed: http://www.screwfix.com/p/drayton-digistat-rf-room-thermostat/73146 I have found instructions: http://www.draytoncontrols.co.uk/sites/default/files/Digistat%2B%20(U.%26I.%20Guide).pdf but the other part (the square one on the first link which in…
Home Energy Capped Feb 2018 (Fixed)
Hi Can anyone tell me why I shouldn't point out to my dad he should be on the British Gas Home Energy Capped Feb 2018 (Fixed) rather than their standard tariff. Same price and capped but will reflect any price decreases. Am I missing something? Many thanks
Cold house
My one bed house is very cold. I have rointe elec rads on timer for the evening (and upstairs in the morning) but today the house is 10 degrees (I'm usually at work so don't think about daytime cold) and I'm worried my house and my pet rats will be too cold - and me too I guess! I'm wondering whether anyone can recommend a…
E.on Problems with Annual Review being done very early
Hi Malc and Helena My annual review is not due until 14 February 2017. However on 27 December 2016 I entered meter readings and raised a bill to keep up-to-date and this triggered the annual review over 6 weeks early. This has led to E.on sending an email in which they say they are issuing a refund for a credit balance of…
Changing name and supplier at same time
I'm currently on Eon Dual Fuel and thinking about switching but I am now married and the account is in my other surname. I never bothered changing it before as it was such a faff to change and I was not willing to send an original marriage certificate to them. My name is changed on my bank account but as the number is…
Who are Economy Energy and why have they taken over my energy supply?
I'm currently using Utilita for my gas and electricity supply. I've been with them for nearly 12 months in my new property. At the beginning of November I had a call from Utilita informing us that another company was trying to take over the energy supply. I informed them that this wasn't authorised and to cancel it. I have…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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