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How to get refund of excessive credit?
Went to the website of the energy company, filled in a form to file a claim for refund. Problem solved (hopefully!).
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Changing Energy Suppliers when you have solar panels?
Hi there, Quick question, couldn't see anything with a search so apologies if its already been asked and answered. I currently have solar panels and get FIT cash back via British Gas. This was because Sainsburys (under British Gas) was my supplier when I got the panels installed. I then changed to British Gas as an energy…
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80 days to get on an EON tariff
On the 15th March 2016 I phoned EON and agreed to join them on the understanding that they replaced my OVO PAYG meter with an EON credit meter. After the standard 2 week cooling off period I phoned back and asked for EON to install my meter but they told me I had to have a PAYG meter fitted first then phone them to arrange…
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Changing suppliers, meter reading
Something occurred to me after I switched gas supplier recently. How do they know you gave them the correct information for the final meter reading? I'm assuming that the old and new supplier would somehow check that the same readings have been given to both companies to prevent blatant fraud. But if the new supplier is…
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Problem with Cheap Enery Club
A couple of months ago I switched to Flow Energy from EON via the Cheap Energy Club. When I was almost through the process the system went down and later I repeated the switch. It turned out that although I hadn't finished the first switch completely that I had entered enough for it to happen. I therefore had 2 switches…
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EDF charging to move from them
I have recently purchased a flat which has a communal hallway, this electricity supply was on EDF. I have advised that I want to change to Utility Warehouse however EDF have advised that they will be charging me to change. This is on a commercial basis (not sure why) & will be changed but does anyone know if they can…
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Central heating management system
Has any one got any experience with whether these type of systems work, we were contacted by a company called green space energy based in ring wood. Claim to reduce energy by 30% by installing a system between boiler and radiators.
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Charged by both energy suppliers, help please
I have recently switched my gas and electric from utility warehouse to British Gas, I obviously wanted to reduce my bills, I had been paying £250 per month and have switched to British Gas and now paying £166 per month so it's a massive saving BUT, switch over happened 22nd Feb and utility warehouse have taken £784 from…
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EDF back billing advice?
Hi - I'm looking for some advice with regards to back billing with EDF. Apologies if i'm not very clear or if I have dumbed down exactly what i'm trying to explain (i'm not an expert and this type of thing) I was living at my previous property for 5 years from 2009 - 2014 and EDF supplied me with energy during this time. I…
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Scottish Power Complaint
Hi Folks I'll apologise in advance for the long-windedness of my moan :( I currently owe Scottish Power the sum of £2500 and have raised a case with Ombudsman Services, I'm interested to know what my rights are and if my demands are unreasonable. So, September 2014 I received a letter saying I had missed direct debit…
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Unreasonable credit refund timescale?
Just a quick question. Currently £450 in credit with Spark Energy. Switched providers 3 weeks ago and the change over date for both gas and electric was today. Spoken to Spark who have offered a part refund of £200 and the remainder when my final bill in generated (3 days use as submitted readings on the 7th). In regards…
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No Electricity Meter
Hi Everyone, I'm hoping that someone on the forum might be able to point me in the right direction. I recently bought an ex - local authority flat in London. Stupidly, I felt a bit rushed and bullied through the buying process and so didn't have a proper survey done of the property. I have been trying to get my electricity…
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MSE News: Guest comment: Vulnerable prepay energy customers must be first to receive
Labour MP Dawn Butler accuses the big six of lining their pockets by "taking money from the poorest customers" on prepay...Read the full story: 'Guest comment: Vulnerable prepay energy customers must be first to receive smart meters' Click reply below to discuss. If you haven’t already, join the forum to reply. If you…
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Solar PV company gone bust
We had our panels fitted in 2011. I tried to contact the company as there was a problem with the reading and inspection is due anyway soon. Do I now have to write off the 25 year warranty and the inspections? Who do I contact if anything is wrong?
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Eon Bill relationship ending
Hi, I haven lived with my partner for 11 years and we share the bills Eon gas and electricity is in my name only but now we are splitting, can k just put it in his name ?
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standing order charge
I rent a flat. I have a gas pipe that stops outside the flat that is capped so I don't receive any gas and cant but for the last 2 years I have been getting charged £25 a quarter standing charge for a supply I don't have. My supplier says its now the law but should I be paying this ? Or should it be my landlord who owns…
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Switch to First Utility
Is it just me or are First Utility really rubbish at getting someone to switch over to them? Second attempt at trying this now..... ..... first through MSE Energy Saving Club - EPIC FAIL! ......second attempt through uSwitch - again FAILED! What do I have to do, to switch supplier?????
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EDF Energy's Deemed tariff
I recently moved house and had arranged prior to my move to switch the energy supplier from EDF to First Utility. My contract with First Utility started 3 days after I moved so for 3 days my energy supplier was EDF. They sent me a bill for those 3 days of £29.16 stating I was on a Deemed contract as they had not been…
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Did not get Warm Home Discount from EBICO
Qualifying customers are supposed to get a letter. But no such letter was received from EBICO. Their website say, "All eligible customers will receive the rebate of £140 as a credit on their electricity account by 31st March 2016". But the customer who has been with them since September 2014 for both Gas and Elec, did not…
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First home
Me and my partner we be moving in to our first house soon. It is a new build, 2 bed bathroom and a downstairs WC, a electric oven and gas stove, with a Combi boiler. Because it is our first house we don't know what our usage for gas, electricity and water will be. Would someone be able to help with what would be the best…
