80 days to get on an EON tariff

smifco

On the 15th March 2016 I phoned EON and agreed to join them on the understanding that they replaced my OVO PAYG meter with an EON credit meter. After the standard 2 week cooling off period I phoned back and asked for EON to install my meter but they told me I had to have a PAYG meter fitted first then phone them to arrange a credit meter to be fitted at a later date. I pointed out to them that I had already sorted a smart credit meter to be fitted with one of their collegues however they would have none of it so I started a complaint and lo and behold I got a callback and they agreed to install a standard credit meter to which I agreed in desperation. This was installed for both gas and electric on the 20th April. However they now keep telling me that their system has not updated and that I will not be able to choose a tariff till June 3rd 2016 and in the meantime I am on an unknown tariff that I am willing to bet is a very high tariff and by the 3rd of June I will have been on it for 80 days. They cant tell me what this tariff is nor how much I already owe.
Can anybody give me any advice please I have started another complaint with EON and they say I will be compensated but surely in this day and age it should not take 11 and a half weeks to set up a new account. Any ideas ?

dogshome

Meter changes do take a little while to get registered with all the parties who work behind the scenes, but you can check how far it's got

Google "who suppplies my Elec & Gas" - This will give you the phone number of the National Register for Gas meters, and the Regional Register for the Elec meter.
These will tell you the details of the meters,(PAYGO or Credit), they have registered for your address
If these registers are showing your new meters, then the registration is complete and you have a serious beef with Eon, and, can Switch supplier

E.ON_Company_Representative:_Helena

Good morning smifco,

As dogshome has said, sometimes meter exchanges can take a while to update on the system and I do know this is so frustrating.

All the meter details are sent electronically to the meter operators etc and it's this that can hold things up. What have we said the actual delay is?

You've done the right thing in being in contact with us and I can see you've raised a complaint. This means you'll have that one person looking after your account and they'll follow the right steps until it's resolved.

It will get sorted out for you, but I'm just sorry it's taking so long.

I can't take over the complaint for you, but if you do need some help, please ask me it's no problem at all.

Thank you

Helena

System

One has to wonder how energy suppliers, with their arcane industry procedures, are going to deal with the mass rollout of smart meters? Delays in updating meter databases resulting in customers not being able to switch tariffs, or switch suppliers, for weeks could end up as the domestic energy suppliers equivalent of the PPI scandal with customers demanding appropriate compensation. Blaming 'meter operators' for delays is just not on. Suppliers should jumping up and down about this - but.......