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Boiler & tank on/off during holiday???
We're due to go away for a week tomorrow and wondered whether its worth turning the boiler & hot water tank off for the week ? What's the usual wisdom ? Is it better to leave it on because would it cost more to reheat everything again in a weeks time? Or will we save ourselves a few pennies turning it off? The hot water…
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Npower poor performance
http://www.telegraph.co.uk/finance/newsbysector/energy/11366322/Npower-chief-Paul-Massara-faces-axe-over-poor-performance.html
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British Gas installation Complaint
I qualified for an affordable warmth installation during 2014 and BG did the work. This also involved extending my existing heating system and putting in 2 new radiators. As building work was also going on at the time BGs contractors put in all the pipework and left the builder the rads to attach later and this is what…
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EDF - Improved online sign-up procedure
EDF have improved their online MyAccount sign up process. I've never bothered with it in the past because they always required far too much irrelevant personal information - date of birth, phone number, etc. Now all they need is your email address and account number, so I signed up. The website is very good, and hopefully…
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Paying For Main AND Sub Meter!
Hi everyone, I'm in desperate need of some help and advice! I've been renting a property now since April 2014. The property was once part of 3 others - Main 4 bed house with an office attached (now 1 bed flat) then a "barn" attached to that (now a 2 bed house that I rent) and then an annex (now a "studio"). The guy renting…
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landlord charging tenants business rates for Electricity
My Grand daughter has recently moved from a flat into a shared house, and it seems the previous landlord has not changed the Electricity for that flat from business to domestic rates Her final Electricity bill came after leaving the property which seemed very high, and NPower who are the suppliers couldnt find her details…
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Npower letter code 'MOVIN'
Hi all. Just wondering if anyone has had a letter from NPower with their letter code 'MOVIN', stating that "Npower wrote to you recently... and you've automatically become an npower customer under what's called a 'deemed contract'". I'm assuming this is a scam to try and get us to switch over. We've always had our gas…
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Reclaiming Energy Bill overpayments - Help please
After reading Martin's article of energy bill credit repayments, I decided to look into my own. I was looking at some of my old statements from my ex electricity providers, EDF and SSE as my direct debits seem so high, in hindsight, compared to what I am paying now with the same usage. I rang them both and they simply said…
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MSE News: Test your energy fix - check if you can save £100s
Most comparison sites give the WRONG savings (as Ofgem tells 'em to). Now we're uniquely revolting...... Read the full story: Test your energy fix - check if you can save £100s Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro…
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British Gas chasing me for business account!!
Hi, wondering if anyone can help?! I signed a lease on a new flat in April. The flat was completely brand new as it used to be offices and was converted. Anyway, I was between flats for 2 weeks and didn't properly move in until the beginning of May. My landlord sent me a letter stating that the electric was provided by EDF…
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energy
MSE give alternative suppliers that are cheaper but most of them have got problems or big minus points which would be just as much a problem as paying over the odds
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coop energy woes
Very long story short after an alert from mse energy club i decided to look at changing supplier, so i checked my bank statements to see how much per month i pay. I couldnt find any payments?? so i tried to log into my energy account, no joy. Checking emails I found the one from coop saying they where changing there…
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Removal of a prepayment Meter
Im moving back into my home as the tenants tenancy has just ended however there is now an electricity pre payment meter in the house ( due to the tenant having problems ). I have perfect credit and want the meter removed the company who supply the electricity The Utility Warehouse are charging a removal fee. Anyone know…
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usage low yet v high usage showing on statement
Hi :-) I switched to Ovo last November (all electric), and in February was really happy to hear I could switch from an E7 (heatwise) to an E10. The meter was changed on Feb 19th, but sorting that was going on until literally today, with me unable to send in readings or change payment levels over those months. Had…
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Customer Services - winners and losers
This forum is repeatedly bombarded by questions from energy consumers who clearly have absolutely no understanding at all about how to manage their energy bills. And the replies mostly come from a small number of individuals (myself included) who find these things easy. It is easy to fall into the trap of thinking that,…
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Scottish Power misleading wrong prices?
I'm on "Online Fixed Price Energy May 2016" and I want to find out what I'm paying for the day units and per kWh. So I log into the Scottish Power online portal, and click my tariff... I'm then presented with a form I need to complete... when I complete that I get a massive laundry list of tariff links, one of which is…
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NPOWER - Need Advice
I am being billed for a gas meter which isn't in my flat. I have informed Npower of this during the 5 hours of phone calls that I have made. I have followed there complaints line and email guides. Today I received an email to tell me that they were transferring my non gas account to Scottish Power. Does Npower still have a…
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Bank account number not accepted
Hi - I was trying to switch energy supplier using the Cheap Energy Club. I filled out the switch form but could not get it to go through as it kept saying there was an error with my bank account sort code and account number. Triple checked it but it would not accept it - anyone else had this problem?
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Changing supplier with debt
Hello, I was wondering if anyone has changed from Eon with a debt of more that £500. I currently have £700 of debt on my account - which seems to have come as a shock and out of nowhere. They have changed my direct debit to £210.00 a month which I simply cannot afford. They refused to help me out and said I either pay it…
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Cheap Energy Club - Is the New Format an Improvement?
I posted earlier that I thought that the revised MSE CEC format has become even more confusing than it was. As a frequent switcher, I can work my way around it but anyone seeing it for the first time might be totally confused. I appreciate that MSE has to conform to Ofgem's flawed comparison site methodology; however, lots…
