Reclaiming Energy Bill overpayments - Help please

shaneym

After reading Martin's article of energy bill credit repayments, I decided to look into my own. I was looking at some of my old statements from my ex electricity providers, EDF and SSE as my direct debits seem so high, in hindsight, compared to what I am paying now with the same usage. I rang them both and they simply said my balance was zero when I left and there was nothing more they could do. I already knew my closing balance was zero for them both as I paid my last bill in full, but how can I see if I have overcharged in any way over the previous 6 years ? The person on the phone each time was not helpful at all and just kept saying that my end balance was zero when I left them so that's all they could tell me.


Of course, it may turn out that Im not owed a penny which is fine, but I just want to make sure that Im doing everything right my end just in case I am owed, and that they are telling me everything and investigating everything they should.


Thanks in advance for any info.

System

If I believe that I am owed money then I make a claim supported with some evidence. Ringing up suppliers and asking them to check will, imho, get you nowhere. Check your final bills and where there is a credit balance check your Bank statements for a refund. Bear in mind that if you do rattle the supplier's cage too much, their investigations may result in them billing you for an error that they detect on further investigation. For example, I have a final bill where the supplier omitted to apply the exit charge.

footyguy

shaneym wrote: »

After reading Martin's article of energy bill credit repayments, I decided to look into my own. I was looking at some of my old statements from my ex electricity providers, EDF and SSE as my direct debits seem so high, in hindsight, compared to what I am paying now with the same usage. I rang them both and they simply said my balance was zero when I left and there was nothing more they could do. I already knew my closing balance was zero for them both as I paid my last bill in full, but how can I see if I have overcharged in any way over the previous 6 years ? The person on the phone each time was not helpful at all and just kept saying that my end balance was zero when I left them so that's all they could tell me.


Of course, it may turn out that Im not owed a penny which is fine, but I just want to make sure that Im doing everything right my end just in case I am owed, and that they are telling me everything and investigating everything they should.


Thanks in advance for any info.

I'm not sure I understand you correctly.

An account is a financial record of transactions which constantly is being updated.
You are provided with statements (bills) on a regular basis that describes the staus of the account. You should be reviewing these as received to ensure they are accurate.

Assuming no errors have been discovered, then historical statements/bills are almost irrelevant; the latest/final statement(bill) is the status of your account.

As you accept that had a zero balance (and assuming you have no evidence of historical errors) then how can you possibly owe/be owed any money?