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Elec/Gas Meter Debt
I have just purchased a house at auction to let out privately. The electric & Gas meters have debts on them from the previous owners which n power want me to pay. I have credited both meters but 60% has been taken each time I credit ~ Is this something they can do legally please?
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Scottish power boiler cover
We are with Scottish power platinum contract have been with them for about 4 yrs, due to end in October,we get boiler cover/annual service with that contract, engineer came out on the 12/06 for service and then informed us that we had a fault and he would have to forward the details to Scottish power and that they would…
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British Gas still asking for money after being cancelled since March
Hi I am looking for some advice, I cancelled back in March 2015 from British Gas, When they Finally cancelled down my account they came to me with a letter advising i still owe then £564.78 , this was due to them not taking full payments from my DD. I have asked them to explaine this and they are stating this was cause…
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squirrels ate my solar panels!
This is a slightly ridiculous situation and you’d be forgiven for laughing, as my colleagues have shamelessly done. We bought solar panels a few years ago, which recently completely stopped working. Today we found out that squirrels have eaten through all the wiring! This wasn’t mentioned as a hazard at the point of sale,…
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Advise - Ideal Logic 24
Hi all I have a new build property which has the above boiler installed by the housebuilder, we have a separate ideal hot water system, and have 3 thermostat controls (1 for HW, 1 for downstairs and 1 for upstairs). At the moment we have the HW timed to be on from 06:30 - 08:00 and from 6:30pm till 10:30pm, and we do not…
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Smart meter
Hi I now have a smart meter installed. I have the home display unit, but is there any way to download usage so you can actually analyse it? Thanks Iain
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NPower – nightmare with incorrect bills – please help
We moved into our rented flat in September 2013. I called NPower with meter readings for 3 rates as they showed on the meter and it was explained that we had an Economy 10 meter as I was trying to work out how much our 3 night storage heaters might be costing us. I gave meter readings again in May 2014 for the 3 rates but…
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EDF gas estimations and more
Hi there, I am hoping I may get some useful insight into my problem with EDF gas?. In March 2015 my Gas account was £131.00 in credit. I was on the budget dd scheme and my monthly charge £49.00. Yet for reasons I am totally baffled, and because it has been very warm, have not used any heating since March 2015, so my bills…
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NPower credit in error
I was just wondering the legal implications of this. Since leaving npower the other week, it appears my (now closed) account has (incorrectly) been credited with about £800 which I suspect I may receive a cheque for. If I accept it is it possible I'll potentially get into big trouble ? Thoughts? Thanks
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myreading.net
Hi I've received a voicemail message asking me to submit my electricity meter reading via phone or online. The instructions also said I had to include my postcode and house number. For an online reading the address given was "myreading.net" Is this legitimate?! I'm currently with Co-op Energy (smart move there!) however I…
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Scottish power debit
I stayed with SP in October on a new Tariff I put my meter readings in regularly and they have reduced my direct debit even though I am never in Credit. I hardly used any fuel over the past four weeks as I have been away. I am still in Debit. They still say that I am "on track with payments". I hoped to build up a credit…
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Very high bill/something wrong with gas meter?
I've never had gas before so I'm hoping someone can help me make sense of this as I've no real comprehension of how big a 'unit' of gas is and what reasonable usage might look like. I had a new gas combi boiler put into my vacant property which is undergoing renovation, completed 29th December 2014. Meter reading on 19th…
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Add your feedback on Hassle Free Boilers... (any good??)
Hi there, the time has come once again to upgrade my gas boiler (well our current boiler has lasted 7.5 years so far, so not bad going)... but from my research it seems the newer so called 'a-rated' boilers can make quite a big dent in the old gas bill - which is why I am looking to upgrade A friend mentioned Hassle Free…
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EON high bill after changing the meter
My meter was replaced in January by EON which they informed would reduce my electricity bills. But instead the final reading from my old meter and the first actual reading from the new meter, both received in the bill in May showed a very high usage, compared to the bills for 3 years at the same property. When I complained…
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Co-op Energy owe me £600+ and aren't paying!
Evening all Hopefully this isn't something only encountered by myself, and maybe someone has had this sort of specific set of circumstances with energy companies in general or just a similar dealing with Co-op Energy and how they operate/fail to operate! Brief timeline: 19/01/2015 Switch away from Co-op Energy to Scottish…
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One meter supplying two properties
Hi guys, Just having a conversation with a relative who is currently in dispute with their energy supplier. Background: -Relative and ex partner lived in the same property but ended up separating -Main property had a separate dwelling on site -Property was the legally split into two dwellings (relative moved into one…
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First Utility - cant get simple thing right....
Bit angry here as I've spent a good few hours on the phone to FU since moving to them in March. The problem? They keep switching my day/night meter reading round so I cant enter any readings. Each and every rep has promised to correct it but to date still having problems.. What more can I do??? thanks
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Who really does own a domestic smart meter after installation?
My Smart Meters are marked "property of SMA1". Installed by Siemens on behalf of Ovo. But who is the legal owner?
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EDF help.
Hi, I am after some advice, if anyone can help I would really appreciate it. I received a bill back in December 2014 from EDF. As I had not been with them for over two years I called and told them there must be a mistake but I was told it was the balance left when I closed the account. I told the person on the telephone I…
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Scottish Power problem - hijacking supply twice in 1 year
Last year, when our supplier was N Power, Scottish Power conducted an erroneous transfer. It took months and months to resolve and multiple complaints to both Scottish Power and N power, by phone, email, in writing and eventually was referred to the Ombudsman. It was finally sorted and then we decided to switch supplier to…
