Scottish Power problem - hijacking supply twice in 1 year

amberrye

Last year, when our supplier was N Power, Scottish Power conducted an erroneous transfer. It took months and months to resolve and multiple complaints to both Scottish Power and N power, by phone, email, in writing and eventually was referred to the Ombudsman.


It was finally sorted and then we decided to switch supplier to Ovo as we didn't like the "customer service" of either N power or Scottish Power.


Only 3 months later and it is now happening all over again. We got a "sorry you are leaving us" email from Ovo and it transpires that yet again Scottish Power are trying to hijack our supply.


I called both Ovo and Scottish Power immediately and also sent emails. Ovo said they could raise an objection but may not be able to stop it. Scottish Power denied they were trying to take supply, but Ovo are adamant that they have put a request in. I have objected strongly in emails. To us it seems both companies are trying to pass the buck to the other.


Despite previous apologies from Scottish Power the last time this happened, they are doing this all over again.


Is it too early to involve the Energy Services Ombudsman?

lvf

Believe it or not, it may not be Scottish Power's fault. A one off may have been a slip of a keyboard, the second time around is most likely not a coincidence.

It sounds like your details may be crossed with another property. In either case, have you asked which property is applying to switch to SPOW? Have you had the details of your meter and supply checked on the national database for verification of correct information? Is there another similarly addressed property?

footyguy

amberrye wrote: »

Last year, when our supplier was N Power, Scottish Power conducted an erroneous transfer. It took months and months to resolve and multiple complaints to both Scottish Power and N power, by phone, email, in writing and eventually was referred to the Ombudsman.


It was finally sorted and then we decided to switch supplier to Ovo as we didn't like the "customer service" of either N power or Scottish Power.


Only 3 months later and it is now happening all over again. We got a "sorry you are leaving us" email from Ovo and it transpires that yet again Scottish Power are trying to hijack our supply.


I called both Ovo and Scottish Power immediately and also sent emails. Ovo said they could raise an objection but may not be able to stop it. Scottish Power denied they were trying to take supply, but Ovo are adamant that they have put a request in. I have objected strongly in emails. To us it seems both companies are trying to pass the buck to the other.


Despite previous apologies from Scottish Power the last time this happened, they are doing this all over again.


Is it too early to involve the Energy Services Ombudsman?

Whenever an ET occurs, I would always recommend you complain to your own, original supplier (as they would have a keen interest to get the matter corrected)

But the choice is yours.

Whichever you choose, after 8 weeks with no satisfactory outcome, of course you can ask the ombudsman to assist you.
(Note: leave it too long and you may be timed out by the ombudsman)

If you have a 'sorry you are leaving' letter, then if you act quickly you can block the switch and so avoid an ET altogether. Again, contact your existing supplier.