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Advice from the Daily Fail and Energy Trust
SMART HEATING Turning down your thermostat by one degree will save the typical homeowner £75 a year, according to the Energy Saving Trust. But you don’t have to shiver to save money. You can reduce costs by leaving your heating on 24 hours a day - because then you can turn down your boiler’s internal thermostat, which…
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Question - moving and switching supplier
Hi, I am in the process of selling my house and will be moving to rented accommodation. I'll be starting the tenancy on 12th December - can I book a supplier now to start on that day or do I have to wait until I move in? Currently I only know the new address & postcode, but I don't know the current supplier. Thanks!
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British gas pre-payment meter problem
my 19 year old daughter and her 2yr old daughter have now been WITHOUT GAS for getting on for three weeks, she put £5 credit on her prepayment card put it in her card meter and it wouldnt work went completely blank, rang them and granted they sent an engineer out the next day and replaced the meter as it was faulty, the…
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Extra Energy; 3 months in and I'm not happy!
I moved from EDF to Extra Energy in August of this year, as they came out cheapest on a price comparison website. I was paying £119/month with EDF so I obviously expected a cheaper company to reduce this amount. I received updates throughout the transfer period to confirm that everything was going smoothly, but then I got…
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Solar Immersion
All I'm a little confused so hopefully someone here can help. I've had Solar Panels installed on my house and had a Solic 200 installed as well. This is supposed to use excess energy generated by the Solar Panels to heat the water in the hot water tank. Previously, we always used the boiler to hear water so our immersion…
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dumb meters
that's what i'd rename them been in a new build around a month, electricity connected to the "smart?" meter, gas not. fast forward a month, can't switch to another supplier yet because B'gas couldn't be bothered to swap my address from a plot number address (i've only just found) to my proper address (different street)…
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Energy meters on neighbor's land
Firstly, a little background about the house. I live in a student house with 6 other housemates. We moved into this house in August 2014 to start our second year at university. We are all aged 19-20 and lived in halls last year, so this is our first time being in control of our own house and bills. At first, we settled in…
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Chaos with npower
Switched to Npower 1 year ago (duel fuel) and have not had a bill for gas. Queried this at the time and all I have had is apology letters for the past year. Finally got a letter saying they are unable to take over my property and offered me £50 compensation which I have ten days to claim or I can ignore and continue as I…
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First Utility
Hey all, Having a bit of a mare with First Utility. I left them in March, I was fully paid up. They never closed my account even though I rang them up specifically to do this and they took my final readings as you'd expect. In the following months and to this day I'm receiving emails saying that my bill is ready from them,…
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Old Gas Boilers Containing Friable Asbestos
Hi All There has been quite a few discussions/threads about retaining old boilers which don't break as often as the newer ones. I've been doing some research to determine whether my old boiler (Glow Worm Spacesaver 38 B.F.) can be repaired . It was deemed unsafe and I thought maybe paying for it to be fixed would be better…
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ExtraEnergy going the extra mile
Maybe it's because its a friday afternoon, or maybe because my football team haven't lost (yet) this week, but i've just had an amazing call with a utility company. Go steady i hear you cry!! It's true!! I found ExtraEnergy on one of the comparison sites after reading about their cheapest tariffs in the press and gave them…
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Npower!!!
I moved in March and npower didnt send me a final bill at all, I asked loads of times then made a complaint. After this I relieved a letter saying as they had no kept their end of the bargain in terms of when they get bills out, they were wiping my bill. Today, however, i got a letter saying I owed them money for my final…
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closingaccount confusion!
moved house, old supplier was BG, swapping over to them at the new property too from Eon, Eon tell me they are waiting for BG to give them the openning reading, I was told by BG they will ask me for them then pass them onto Eon, nothing happens for weeks, rang again today and they now say it's for Eon to give them the…
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Leaving nPower, Getting Emails
I am leaving nPower and in the last few days I have received 5 seperate emails from them urging me to call them to "finalise my account". I have not called but would I be correct in the assumption that this is just a ploy to get me on the phone for them to try to persuade me to stay?
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Central heating installation costs help?!
Hi everyone, I am new here so apologies if I am posting in the wrong place!! Am just wondering if anyone has any info on help with costs of getting new heating fitted please, any help much appreciated! We live in a 1930's terraced house with a couple of storage heaters and a wood burner. The house is freezing and running…
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Stickies
Many forums make greater use of Stickies than appears to the case with MSE. Those of us who look daily at the various posts on this site will see the same issues arising time and time again. Would it not help new posters if stickies were used;e.g., 1. Moving/New Home - Deemed Energy Contracts. 2. Fixed Tariff Ending - When…
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MSE News: Ofgem orders Scottish Power to shape up or stop selling
Scottish Power is facing a ban on sales activity unless it must meet tough targets Ofgem has set... Read the full story: Ofgem orders Scottish Power to shape up or stop selling Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro…
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Switching from Npower to SP
hi all I recently switched or in the process of switching, just got this email off npower this morning (below) I thought I didn't have to contact them? as the other provider SP takes care of everything? SP haven't asked for final meter reading yet, but now that npower have been told I,m leaving it wont be long I imagine,…
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EDF Chasing Backpayment of 14mths
We have recently had a bill from EDF for over £1200 with them claiming that we haven't been paying enough over 14mths due to them billing us only for gas and not dual which we signed up for and our bills state. This is despite receiving uninterrupted service for that entire time. They have only offered a goodwill gesture…
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Deemed contract
Hello, I've just moved into a new property and a few days after moving in I received a letter from the current energy supplier Utility Warehouse addressed to the 'Present Occupier' and a demand for '£100 deposit' to maintain the Gas and Electricity supply. I ignored it. About 14 days after I moved in, I calculated my…
