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MSE News: IT bug at Ovo Energy means 13,000 customer bills were wrong
Thousands of Ovo Energy customers were charged the wrong amounts for their gas and electricity bills due to an IT 'bug' ... Read the full story: IT bug at Ovo Energy means 13,000 customer bills were wrong Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works,…
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Electricity and Gas Newbie
Hi everyone... I'm pretty clueless when it comes to energy firms and deals. I moved into the house I live in about 3 years ago, set something up with NPower and been with them since. I've never read an energy bill in detail and even if I did, I probably have no idea what I'm looking at. I've been home for a few weeks…
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Communal heating and water problems
I have just moved in to a new build house on a new development consisting apartments and a few houses. We have to use heating and hot water from the communal boiler. However, when I turn the hot water tap it is just cold water. I have left the tap running and probably wasted loads of cold water (probably make up many…
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money saving expert winter switch - new DD not as cheap as predicted
Hi I applied to change from EDF to Eon because the MSE calculator said I would save 16.60 but Eon have said my new DD is only going to be £2 cheaper than my current supplier. Has this happened to anyone else ? Provider Tariff Name Saving you… Status Dual tariff provider-logo MSE Fixed 1 Year Collective Switch Online…
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I need Sub-Meter Info
hello, Has anyone any information on the legal rights of a tenant when their landlord fits a electricity sub-meter? My landlord has just fitted one to take readings from my flat above his business. I made sure that he was charging me for domestic rate rather than business rate - but other than this i don't know enough…
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warm home discount
i applied through the "cheap energy club"to change my gas and electricity supplier from scottish power to e-on,looked like a good deal,saving over £120 a year.then i looked closer and discovered that if you leave scottish power you will lose this years warm home discount of £140.you need to re-apply to e-on,but there…
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Collective Switch-- Nice Money Earner for MSE
According to http://www.moneysavingexpert.com/news/utilities/2014/11/ed-davey-welcomes-uks-biggest-collective-switch 60,000 people have switched energy providers which means a £1.8 million windfall for MSE based on the £30 per customer switch incentive they are getting.
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High gas bill over 4 months
Hello everyone I had a request to submit a meter reading to edf which i duly did but before sending the information i noticed i was £305.00 in credit�� as i would expect to be over the summer months.So i submitted my reading and my account changed to £465.00 in the red this is mad my last bill was in june i have used…
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Ripped off by Homeserve
I took out a landlord boiler cover policy last year with Homeserve, at around £200. Unfortunately I forgot it was due for renewal in September and I received no reminder. I've now noticed on my bank statement that Homeserve have taken payments of around £50 a month. On calling them they said the renewel was £550 for the…
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Boiler - water pressure dropping
Hi all, sorry if this is the wrong board. Moved into a house 6 months ago. Pretty sure the boiler isn't the newest but seemed to be working ok, the previous owners had a British Gas home care policy and left the previous service check. Recently the water pressure has been dropping frequently (approx. every other day) and…
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Gas Safety in Winter
We have had a relatively mild Autumn and it is still mild now but there is a definite change in the weather. People are starting to put their heating appliances on and close up their homes. There is no doubt that there is a greater incidence of gas safety related issues in colder weather be it gas leaks inside and outside…
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E7 Horstmann controller set-up
My Economy 7 meter switches to low rate 23:30-1:30 and 3:30-8:30. My water heater is an OSO Direct 20 RD, unvented, 250 litres. By the calculations here: http://forums.moneysavingexpert.com/showpost.php?p=59892973&postcount=5 it could take up to five hours to heat 250 litres from 15 degrees. In practice, we never run out…
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Hate LED craze
If you want soft mood lighting in relaxing areas of your home - and want to save energy - what are the options? I like and have many table lamps with mixture of bayonet and screw fittings. But the so-called "soft tone" LED bulbs are anything but. To my mind, they've yet to come up with a LED bulb that is suitable for…
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Energy switch problem First Utility Callcredit
Has anyone else had problems switching to First Utility because of a bad credit rating being generated by CallCredit? They have offered to accept me if I pay a deposit but my credit rating with Experian is 'Excellent' - bit perplexed and a tad angry!
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£12 electricity energy rebate
Received my £12 electricity energy rebate in the post today
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Large monthly heat/electricity bill from Ener-g switch2
My domestic hot water and electricity is supplied by Ener-g Switch2 and over the past four years I have had no problem at all, however I recently received a large monthly bill and I would like to ask for a little help/advice here. Switch2 claim that a standing charge for hot water (£0.67 per day) should have been applied…
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Energy Hyper-market
Just been contacted by this company whom I've never heard of. Does anyone have experience of them/reliability etc. ?
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Gas cost - water vs heating
This is a question relating to whether hot water accounts for a lot of gas usage, but bear with me while I put it into context. We've moved house have yet to do more insulation-wise, (e.g. most of the loft is well-insulated but not all, there are rooms needing thicker curtains, not all the windows are double-glazed and…
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Scottish Power & Lovetoshop vouchers
I used the MSE Cheap Energy Club to switch from my current supplier to Scottish Power. Even though they weren't much cheaper than my current supplier, the site suggested that Scottish Power were offering love to shop vouchers if you switched to them so it made it more attractive. Seven weeks later, I am still waiting for…
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SSE asking us for £37.00 from 2 tenants back.
Similar to a problem that someone posted about earlier, we have had a bill from SSE asking for £37 to be settled, from a tenant that was with this property mid 2012. Over 2 years ago. There was another tenant after them (and before us.) We moved in around midsummertime last year, and we changed to British Gas from npower.…
