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ADVISE PLEASE - NPower
Hi Advise please on a problem Im having with NPower I needed to reset my direct debit with NPower, so I rang them on June 4 and spoke to Paul. I gave him my meter readings and bank details, and he said the system was playing up, he wasn't sure if it had set me up and he'd ring the next day to confirm. He didn't ring. On…
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Horrendous final bill from First Utility
I left First Utility at the end of April and have had trouble getting my final bill. They sent me one for over 300 pounds which I queried. This was for 7-26 April when I moved to another supplier. I had been paying by monthly by direct debit (an agreed fee) and submitted monthly meter readings (as their rules ask you to…
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Energy company swapping Day & Night rates
Hi, To cut a longish story short, I got a new electric meter in January 2014 as my old one was not using the "night rate" correctly and was on all the time. Therefore I was getting heating storing up all day. However, this got changed, and everything was seemingly fine, until I got a statement where Co-op Energy had…
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Making power consumption spreadsheet, need help. :)
I'm attempting to make a spreadsheet of all the electrical appliances in my house so I can clearly see what is using what. Am I wasting my time, does a similar template exist somewhere else I wonder? Anyway, here it is: https://docs.google.com/spreadsheets/d/16YX76MIDGsN8MiecwEyMQtyhidX9nsSC2xpO8nseIIY/edit?usp=sharing…
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Please help me choose!
I would be so grateful if some kind person would help me decide which would be the best tariff for me to move to when my current tariff ends on the 31st August. I am going dizzy trying to compare. I pay by direct debit never missing a payment, and at the moment they owe ME £300!! I am presently with Scottish Power, No…
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Energy Company Advice
Okay, this is going to sound strange, but patience :-) My partner recently started a new business and was in process of fixing a price with nPower. All fine and good. Last week she got a call from someone claiming to be from nPower, going through the whole process. Turns out they weren't from nPower at all and were from a…
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Moving to house that has a pre payment meter
Hi, We are moving to another house in the next week or two, we currently have credit meters with npower and have a debit outstanding with them. The new house is supplied by British Gas, and the electric is on a pre payment meter. Will Npower create a final bill for us, or will they make us change the BG prepayment meter to…
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Watch out NPower customers - disproportionately high D/D
After much chasing we have just received our first bill from Npower. We moved in over 12 months ago and have been chasing them for a bill since then. We have paid a monthly direct debit since we moved in and therefore accrued a surplus that paid our bill in full with a small amount left over. They also sent us our…
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Combi Microwave vs Gas oven running costs?
Hi, Just having a debate on what's cheaper. A combi microwave on 220c vs a gas oven on 220c. Temperatures doesn't matter but just an example. Argument for the combi is it's smaller so less space to heat but the gas oven is running on the cheaper energy. I've done a google but can't seem to find anything about the combi…
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Scottish power issue, please help I am at my wits end!
I changed over my account to a new tariff with them in august last year...it never happened, I have complained on numerous occasions but was getting nowhere, so I contacted the ombudsman in February when it still had not been resolved, but they cannot do anything as it is a 'technical' issue - still almost a year later! So…
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Scottish Power...
Long story - abridged: Move in to new property Sept 2013, called and setup a fixed price Nov 2014 dual fuel account with Scottish Power (SP). Got one email about my online account and nothing further, and noticed that we had not been debited after two months. Contacted SP by phone, and chased this up. Only in January did…
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Energy switch and feed in tariff payments
I am about to leave nPower and move to a smaller newer energy provider. However they would not be able to pay my Feed In Tariff (which nPower do very well). The new potential provider cannot tell me what would happen if I switch to them. So who would pay my FIT if I switch? Would nPower continue to do so or would they…
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Green Deal for a Vaillant boiler?
Hello all Reposting this here as was advised it's more appropriate than the in my home thread. We've recently moved into a new house that we're slowly renovating. Amongst other things, we want to replace the current water tank and old boiler with a combination boiler (so that we can one day use the cupboard that currently…
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Eon pre-payment meter taking money but not reaching Eon
Hi everyone I have been with Eon for over two years and have in that time been using a pre-payment meter. I have recently been sent a bill for over £800.00 as they have said I have not paid anything since I moved in. I was completely floored by this as I have been charging up the key on a weekly basis and the meter has…
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Question - Cheap Energy Club
I've recently used Cheap Energy Club to switch my energy supplier, I wanted to switch to First Utility as it was the cheapest. They have now emailed me to say they can't supply my energy because I have the wrong meter (which I haven't) but reading on here it sounds like I have had a lucky escape. Anyway now I want to try…
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fuel direct they OWE ME
Please help im in credit by over £200 to one of the big nrg companies but they wont let me get this back their saying its because im on fuel direct, i've tired the dwp, i've tried the nrg company but they both blame each other and im going around in circles, i've never been in debt to this company and actually requested to…
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MPRN registration
Just completed house move 2 weeks ago and looking for alternative to previous owners energy supplier. Cheap Energy Club has usually listed same company so I attempted to sign up. I had no problem with Electricity but there was no immediate recognition of Gas supply. After 10 days waiting I am informed that the MPRN [which…
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How long should it take a supplier to refund a credit?
Just checking SP aren't trying to screw me over, I've built up a credit of £500 with them (stupid I know, and entirely my own fault), I just called to get it paid back as we are switching suppliers and I didn't want to leave it till last minute as I've heard some horror stories on here about that not going so well... They…
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Parents in 2 up-2 down cottage: £80 p.m. Electricity bill?
Hi, My parents, both retired, live in a rural area in a two up-two down cottage. For the last year or so their electricity bills have been around £80 per month. They only have the usual appliances and don't generally use their tumble dryer (I believe this is a big electricity user) but do have a six year old large freezer…
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Scottish Power now apparently don't have a call queue?!
Trying to contact SP about getting a large credit refunded - they are open till 10pm tonight, but after calling them and going through the usual selections, it says: and then it hangs up! They introduce an 0800 number so I don't actually mind being in a queue, but then remove the queue facility? I hate this company so so…
