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Advice needed on EDF error
Some years back I accrued a debt with EDF. This debt came about because they had wrongly billed me. I was paying the bills they sent, but suddenly I got a massive bill of over 500 pounds. When I queried this, I found I was being wrongly billed for some time. The massive bill was the difference between what I'd actually…
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High rate DLA and free boiler
Hello My daughter gets high rate care DLA and we were wondering if we would be eligible to receive a free boiler or subsidised one? Not sure if we would have to be in receipt of other benefits also. Thank you
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Fit payments
I have been receiving "fit" payments for two years. At the start SSE would process the fit reads and make the payments within a month. More recently it regressed to "within 65 days" and now it is "within 65 working days". Telephone calls yield a variety of "fob offs". It is difficult to believe that the number of readings…
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Using Economy 7/ changing to gas
Hi, My partner and I are in the middle of buying a top floor (2nd) ex local flat in London which is run on Economy 7 but we're worried that using the lights, hot water, appliances such as laptops and kettles (not to mention cooking) could cost an awful lot. The flat currently does not have gas and uses storage heaters. Is…
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Npower - An unforeseen energy bill reminder
I have received two reminders from npower. One for gas at 400 and one for Electric at 59. I had no idea these would arrive and I'm shocked to owe anything. I had a property 13 months ago and npower sent a bill to my new address to address the amount left on the account to cover what my direct debit didn't. At the time I…
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desperate to leave Eon, but storage heaters/very old meter
Hiya :-) Had a dreadful year with Eon. I was happy with EDF for years before then, and only had to stay with Eon as Tadea said it would be difficult finding other companies that would work with the meter ... very old Restricted Hour Tariff meter (2 standing charges, which EDF had never heard of before) ... and that I may…
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Summer bill only £40 less than winter?
Just curious really but do you expect your bills in summer months to be substantially less than in winter? My current quarterly dual fuel bill with BG is only about £40 less than our winter one was when we had lights on longer and heating on etc. We're not in arrears or anything. I need to check the bill properly but is…
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meter readings on bill
Would like to pick your brains if possible, please. We had the free solar panels put up quite some while back, can you please tell me if we should be able to see how much electricity we used, and how much went to the board on the energy bills? We can only see meter readings that show on the meter. Many thanks for any…
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Boiler/Heating System Help
I've just moved in to a new house which is approximately 7 years old. I'm having a little trouble understanding and also working the boiler, heating and hot water. It is setup as follows - Boiler in the kitchen which I've found out is a heating only boiler. Unvented hot water cylinder in airing cupboard on 2nd floor To…
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npower never notified us that we were underpaying
Three of us lived in a student house from September 2013 - June 2014. Before we moved in, npower estimated that electricity would be £45 a month. We were then charged £45 each month. My housemate who was the lead tenant has just received an npower bill for an additional £1,082.23. Apparently we've been underpaying each…
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OVO cashback.
I changed my energy supplier in May to OVO and received £35 cash back from Topcashback.It tracked the same day.I Checked my account yesterday and the tracked cash back had disappeared.Has anyone had the same problem.I have raised a ticket at Topcashback and i believe it was Make It Cheaper who was giving the cash back.
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Combi Boiler Flue Point Upwards
Good morning, I've recently had a new combi installed and have just remembered (following the heavy rain last night) that the flue pipe that vents the gas, comes out of the wall then points directly upwards. Is this an issue with rain potentially getting in? Thanks for your help!
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Problem With Npower Billing.
In December 2013 I switched from Npower to Ecotricity for electricity and gas. On 10/04/14 Npower took £55.51 from my bank account which I considered to be for energy I had already paid Ecotricity for. I complained to Npower via [EMAIL="npoweronline@npower.com"]npoweronline@npower.com[/EMAIL] and the transaction was…
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Energy advice for first time renter please!
I'm moving into my own place for the first time this weekend and I've been trying to do some research into tarrifs/suppliers etc but, as I've got no useage figures to use on comparison sites, I'm struggling to choose who and what to go with for my gas and electric. When I first move in I suppose I'll need to contact the…
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Npower billing errors
Hi i apologise for the length of this! but I do all my meter reading correspondence etc via npowers web site. I have been providing meter readings quite regularly because they just don't seem to issue any bills, recently it said my bill would due on 16 th june 2014, last one produced was June 2012, on checking on 17th June…
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Green deal home improvements
Hi guys, Does anyone have any experience with the green deal home improvements scheme? I had my cavity walls insulated for free under this scheme and now the company that carried out the work are offering an a class boiler replacement plus flue gas recovery system which carries a £1000 government grant. Research suggests…
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Energy saving club
Good evening folks,I was hoping someone on here could offer me some advice,I have done the energy saving club switch from npower to Ovo and so far has been a total nightmare,from when giving Ovo the meter reads to get my electricity switched over(only have electricity) it's been beyond a joke.first off the switch over date…
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ADVICE NEEDED! Unexpected bill from British Gas
We have been a British gas customer for 15+ years and have always paid by direct debit. In march 2013 we left British gas and joined Npower for a brief 10 months and decided to switch back to British gas in January 2014. Two weeks ago I recieved two letters from BG, one for gas and the other for electric saying "sorry…
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£160 monthly bill from ScottishPower!!
OMG I am in shock. I know I should be checking my joint account more often but just found out that my Scot Power bill has risen to £160 a month taken out on 6th June and next bill is August. It was originally £65 on 6th Feb then risen to £100 a month and now £160 .... how is this justifiable. We haven't bought a new…
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Entering energy readings online - help please
Please ignore, I found the info. Did not know how to delete post!
